Haybrook Reviews 277

Weeks can go by without a single reply from this management company. Don’t bother trying to call – it's impossible to get through. You'll find out that the people managing your property have left only through out-of-office replies. My tenants have repeatedly complained about unresolved issues, and jobs that the company charges for go unaddressed for months.

I made an official complaint based on a years worth of evidence - they care not.

The company routinely blames staff turnover but refuses to accept any liability for their failures. Rent is often late, and I have had to inform them myself. They take 10% of your earnings but do 0% of the work.

To make matters worse, they recently updated their terms, changing the notice period from four weeks to a staggering four months if you try to leave.

This is a disgusting company that prioritizes profit over service. There are many better rental management companies out there – do yourself a favour and read the recent reviews. The Directors should be ashamed of these reviews but clearly do not care. Avoid this company at all costs.

No replies to anything. Chased up 4 times. Advised to come into branch to arrange a viewing due to high demand. Why bother using rightmove if you are going to be ignored and then fobbed off. Now expected to drive into Sheffield branch. Poor, poor customer service

Shame there isn't an option for no stars. No communication or even worse the wrong information give time and time sgain. Calls unanswered, un returned, emails never replied too. Very unprofessional emails recieved. Cannot understand how such a big company can get away with such shocking service. Will never deal with them again. Been so stressful trying to sort anything out I feel sorry for tenants and landlords being made to look bad through haybrook poor service

First experiences can be very stressful, but with the Haybrook team, it was easier than I expected

Steven was our Man, alongwith Nicola and Sharon are a very nice and approachable team, with advice, quick response to both emails and phone calls. Thank you very much !

Absolutely terrible company. Echoing the reviews below, they never reply to emails. You can never get hold of them via the phone. They are meant to manage our property, but they don’t. We can never speak to them, as there is never any way to contact them.
They are completely inept and thoroughly disappointing. The only consistency they have is that they are consistently lax.
Please avoid this company at all costs. I wish we had

As a landlord, I need rapid and often pertinent updates and information from Haybrooks to deal with urgent issues that the Tenant raises (mainly because Haybrooks can't be contacted by the Tenant!).

Leaking roofs, fence security, electrical and other major issues are all being ignored by this clown outfit. Double charges for safety checks that have already been done, reluctant rent rises that have been ordered well in advance not being actioned, placement of Tenants without even letting me met them prior to the Tenancy Agreement being signed, NEVER ANSWERING THE PHONES OR RETURNING EMAILS!!!! Fully managed payments every month go to these clowns and i've witnessed absolutely NO competence at all so far....and before this I used Purplebricks!!! These lot are far, far worse believe me.
End of the day, this is MY property that they're supposed to be managing and potentially vulnerable Tenants they are supposed to be looking after!!

Do not let your property out with this company at any cost. They are horrendous through and through. An unprofessional money making mickey mouse company who do absolutely nothing for the huge amount of money they take from you every month.
Unprofessional to say the least in more ways than one. Manager - Sharon ringing up at 10.00pm on a Sunday evening to discuss a contract??? Thought this was perfectly acceptable conduct. Stated she had a spare minute so thought it appropriate to call our home. Office staff never answer phone calls despite message after message being left. I would rather leave my property empty than deal with this joke of a letting agent. Please folks take my advice and don't let your property out with these money sharks. They are rubbish in every which way possible.

I cannot recommend the service enough. Professional friendly and reliable. Bianca was fantastic and listened to all my concerns. I'll certainly be recommending your service and will use your business for any future needs.

We were treated with respect and honesty and everything explained to us by Georgia at Crystal Peaks branch very professional, thank you

Christina has gone above and beyond throughout the process of putting our house on the market.
We feel confident and reassured about selling our property thanks to Christina’s wealth of experience and attentiveness throughout this process. We would highly recommend Christina if you are looking to sell or buy a property in the future. Her knowledge of locations alongside her friendly, personable manner make her the ideal agent to support one through this journey.

We regularly get Haybrooks spam through our door re getting the house valued. We have contacted once via email, to which we received no response in 2023. We recently arranged a valuation for 29/2/24 with the Haybrooks office via phone, prepared the house and waited in and no one from the office showed up. If the communication is this bad at this stage I have no idea how they have any business beyond this. We have just received further Haybrooks spam re getting the house valued ironically today (13/3/24).

We approached haybrook to deal with the sale of our property as we had had a difficult experience with another agent.
Bianca arrived with the biggest smile and all our worries disappeared.
Bianica put us right as easy and explained all very experienced and professional.
We sold our property with in days and are dealing now with solicitors we are using haybrook solicitors. And Bianca and the team are on hand to help.
Once we have completed we will write up another review. But many thanks to Bianca and the team doing a great job.
Would highly recommended.

Haybrook Estate Agents are possibly the worst organisation i’ve worked with. I pay them every month to manage a home that I rent out. So far there has been five ignored emails & several phone calls each promising a callback which has never materialised. I am trying to handle taking possession back of my home, however I am unable to do this as no one will ever call me back or answer my emails. I have decided to escalate my complaint to the ombudsman as advised in their compliance procedure. This organisation has to be the most ineffective and unprofessional organisation I have ever had the misfortune to deal with.

I have lost all trust in this company, and I’m actively seeking to move away from any involvement with them in future.

Simon always goes above and beyond to help! We have been dealing with him regarding our house that we have rented out for over two years now and he’s been amazing!

A massive thank you to the team at Haybrook, Gleadless.

Bianca, Leah and Paige are outstanding and went out of their way to make the sale of my flat feel personal and like it mattered. Sounds like a given but it’s not, especially when you’re (sadly) now away from Sheffield!

100% recommend

Tried to arrange valuation for my property, first they called on the day to tell us they double booked and have to cancel, rescheduled for later date. Didn’t get confirmation, so burnt by previous episode called them up to double check. Didn’t get straight answers, promised a phone call back. Didn’t call back, chased again and still unable to tell me if rescheduled valuation was booked. Told them to cancel it all. If that’s how they treat the owners or potential buyers I don’t want them anywhere near! Unreliable and very disappointing. Would definitely not recommend!

Edit: Off course they will not recall, as it didn’t happen. Requested valuation on 05/01, booked for 6pm on 08/01/24, no confirmation, no show, last minute phone call explaining it wasn’t in the system and it was overwritten. Re scheduled for Friday 12/01/24 5pm, never got confirmation, chased with a phone call, couldn’t get to the branch, was promised a call back, never happened. Call the next day couldn’t get straight answer, ended up cancelling the whole thing. Informed tenant. Week later got a phone call stating that they showed up regardless of cancellation, couldn’t find the property. Three other agents didn’t have that problem. Utter lies! Also told when spoken to the tenant over the phone, she was weird. Maybe because I told her how incompetent you are and that I’ve cancelled the whole thing… Really?! Get a grip. My review still stands. Not interested in getting to the bottom of this, this experience was enough for me to make up my mind.

Wouldn't recommend haybrooks to mange your property. Rented a property for three years that haybrooks was supposed to manage for the private landlord, but never in the three years did they do any inspections ( never contacted) the only time we was contacted to let us know that rent was going up at end of September this year 2023.That was by phone call so we waited for confirmation (section 13)for the £50 increase by e-mail or post but never got either. At the end of September we handed 1 month's notice to leave at end of October, then second week in October we gets a letter saying we are in arrears with rent by £50. We were so angry about it especially when no one would answer any phone calls or e-mails, after my partner shouted down the phone leaving message ( will some one answer the phone) we got call 📞 😀. We found out that the person that told us about the rent increase had left the company, and they were nothing on her computer of any evidence of e-mail or letter of a section 13 rent increase Sent to us. My partner was told it would have to be written off, now 2 months later not got are bond/deposit back so its back to square one no one answers the phone nor are e-mails SO UNPROFESSIONAL.

From the time i walked into Haybrook crystal peaks i was made very welcome by Nicola Siddall and her colleagues i was kept informed of all the interest in the property concerned right up to the point of sale i cannot praise their professional manner enough

When it came to selling my house I Couldn't be more happy with the service from Haybrooks at Gleadless..
Bianca talked me through the whole thing so I fully understood what the process was..
The photos were taken and the house was on the market very quickly..
I'm a man who asks a lot of questions and the team at Haybrooks (Bianca, Leah, and Paige) were always willing to answer anything and everything I put to them!
I'm a stickler for good customer service and I wouldn't hesitate to recommend this team if you're buying or selling a property

We've been letting with haybrook now for over two years. Recently it came to light via a conversation with Katie Woodhead that Haybrook had been in conversation with our landlord about the fact we had been "uncommunicative" regarding a proposed 10/15% rent raise. This was not the case, we had evidence that the company had tried to contact us only once regarding a 5% rent increase 3 months prior to this (July 2023), to which we replied within the hour. We had no follow up or response to from haybrook regarding this matter until October 2023.

In the follow up email, Katie stated that our rent would be going up 10/15% if we did not respond before Monday (this was sent at 3pm on Friday. I don't doubt that this short time frame was unintentional). Again, we replied within one hour.

Luckily, we had our landlords phone number. We contacted him directly to query the sudden increase in rental price. He informed us that Haybrook had let him know we had been unresponsive, forcing him to pay for a costly S13 to force a rent increase. We explained the situation from our side, and he informed us that he wasn't surprised, and that he had noticed a real decline in the service provided by Haybrook as a landlord. We came to a rent increase agreement of 7% without Haybrook, and both the landlord and ourselves emailed Haybrook to inform them of this.

3 weeks pass before we get any response from Haybrook about this, despite our weekly follow up emails. We escalated the matter to the area manager who had the ombudsman look in to this. Haybrook then reported back to us with an apology, and that they had "made a mistake and had accidentally been contacting the wrong tenants about the rent increase and not us." Human error apparently.

In my opinion it is in the benefit of this company to create an antagonistic relationship between tenant and landlord so that they can maximise their profits by dealing with "problem tenants" on behalf of landlords.

We reported our fire alarm broken over a month before this incident which Haybrook didn't even acknowledge, we had to ask the landlord to send us a new one eventually. Haybrook never acknowledged this.

No one ever seems to answer the phone at the branch, and emails go for weeks and weeks without being responded to. It seems to me that this company do not benefit landlord or tenant...