Arrived well packaged considering it was three decent sized dahlias and courier had box on its side. Once opened, quite a few side shoots were damaged, but on the whole plants are survivable . At leas... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered alliums, erigerons and geraniums. Each had a different delivery date. That wasn't a problem except that none of the plants arrived to that schedule, they all arrived early while I was on hol... See more
Company replied
I rarely buy plants from Hayloft because I find their pricing policy very off-putting. A lot of nurseries do the same thing - but their prices for single plants do not seem to be quite so extortion... See more
Company replied
Plants are in & settled in well. Looking forward to seeing them doing their thing next summer. The only down side was Royal Mail delivered them 24hrs later than expected & the hydrangea looked a bit... See more
Company replied
Company details
Written by the company
At Hayloft Plants, we’ve been helping people grow beautiful gardens for over 30 years, whether that’s a few pots on a patio or a fully planted border. Our vision is simple: "To be the first choice for gardeners of all abilities." Today, we’re proud to be a leading UK online plant retailer and mail-order nursery, combining decades of horticultural experience with a modern, easy-to-use digital garden shop and award winning educational and entertaining social media @hayloftplants
Hayloft
Written by the company
- Rare | Unusual | Exciting
- Shop thousands of plants delivered straight to your door from our UK nursery.
No Quibble Guarantee
If for any reason you are not delighted with your purchase, please do not worry as we are always happy to resolves any queries.
At Hayloft we try our utmost to look after you and your plants until they arrive on your doorstep.
We will always do our best to offer a first class service with our 'No Quibble Guarantee'.
All that we ask if that you are kind enough to let us know how we can improve for future orders.
Contact info
4.3
Excellent
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hayloft is really great always packed…
Hayloft is really great always packed well fast with delivery and plants are really great
September 9, 2026
Reply from Hayloft
Good afternoon
Thank you so much for your lovely feedback! We’re delighted to hear that you’re always happy with our quick delivery, careful packaging, and the quality of our plants. We really appreciate your continued support! 🌱
Kind regards Melanie
Efficient service
Efficient service. Very friendly and helpful staff. High quality plants and bulbs.
September 14, 2026
Reply from Hayloft
Good afternoon
Thank you so much for your wonderful feedback! We’re delighted to hear that you’ve been pleased with our efficient service, friendly and helpful team, and the quality of our plants and bulbs. We really appreciate your support! 🌱😊
Kind regards Melanie
Still waiting for the rest of my order
September 14, 2026
Reply from Hayloft
Good afternoon
We’re sorry to hear that you’re still waiting for the rest of your order. We understand how frustrating it can be to have to wait, and we hope the remaining items reach you very soon. Please do contact us at customercare@hayloft.co.uk if we can be of any assistance.
Kind regards Melanie
Efficient friendly phone ordering,bulbs…
Efficient friendly phone ordering,bulbs exactly as catalogue ,well packaged ,delightful tulip bulbs,something to look forward to in the spring.
September 12, 2026
Reply from Hayloft
Good afternoon
Thank you so much for your wonderful feedback! We’re delighted to hear that you found our phone ordering service efficient and friendly, and that your tulip bulbs arrived well packaged and just as described in the catalogue. We hope they give you a beautiful display to look forward to next spring! 🌷🌱
Kind regards Melanie
Helpful and friendly staff to help with…
Helpful and friendly staff to help with the job I wanted to do
September 14, 2026
Reply from Hayloft
Good afternoon
We’re delighted to hear that our team were helpful and friendly and able to assist you with what you needed. We really appreciate your kind words! 🌱😊
Kind regards Melanie
Good quality plants a good price.
September 12, 2026
Reply from Hayloft
Good afternoon
We’re delighted to hear that you’re pleased with the quality of our plants and found them to be good value. We really appreciate your support! 🌱
Kind regards Melanie
Seems to be excessive pruning on two of…
Seems to be excessive pruning on two of the plants. Will keep my on this aspect and let you know.......
September 11, 2026
Reply from Hayloft
Good afternoon
We’re sorry to hear that two of the plants appeared to have been excessively pruned. We appreciate you keeping an eye on them and sharing your observations with us. We hope they settle in well and put on plenty of healthy new growth. 🌱
Kind regards Melanie
I can’t fault the bulbs themselves
I can’t fault the bulbs themselves - though I haven planted them nor seen the results, but the packaging (including a couple of the bulb bags having been torn and re-taped) was not what I’d expect: the box of bulbs looked as though it’d been dumped on by heavier boxes of mail. I have emailed and sent photos to Hayloft and they’ve sincerely apologised. My first experience with Hayloft got off to a bad start but we shall see how things grow.
September 12, 2026
Reply from Hayloft
Good afternoon
Thank you for taking the time to share your honest feedback and for sending us the photos. We’re sorry that your first experience with Hayloft was affected by the condition of the packaging and the damaged bulb bags. We’re pleased that our team was able to apologise, and we hope the bulbs themselves settle in well and go on to give you a lovely display. We’ll certainly take your comments on board. 🌱
Kind regards Melanie
Reply from Hayloft
Good afternoon
Thank you for your feedback! We’re pleased to hear your order arrived exactly when promised. Fingers crossed for a beautiful display when everything gets growing! 🌱🤞
Kind regards Melanie
good variety of bulbs and well packaged
September 11, 2026
Reply from Hayloft
Good afternoon
We’re delighted to hear that you were pleased with the variety of bulbs and the care taken with the packaging. We hope they give you a beautiful display when they bloom! 🌷🌱
Kind regards Melanie
Great service
my order was delivered in good time .It was very nicely packaged and the plants were in super condition.
September 9, 2026
Reply from Hayloft
Good afternoon
We’re delighted to hear that your order arrived promptly, was nicely packaged, and that your plants were in excellent condition. We really appreciate your support! 🌱
Kind regards Melanie
The good value and clearly labelled…
The good value and clearly labelled allium bulbs came soon, well packed and in perfect condition.
September 11, 2026
Reply from Hayloft
Good afternoon
We’re delighted to hear that you were pleased with the value and clear labelling of your Allium bulbs, and that they arrived promptly, well-packed, and in perfect condition. We hope they put on a beautiful display when they bloom! 🌸🌱
Kind regards Melanie
Always great selection and service
Always great selection and service. On time as usual.
Bulbs perfect despite postie squashing box through letterbox… we were in ! Go figure. Lucky no damage.
September 12, 2026
Reply from Hayloft
Good afternoon
Thank you so much for your lovely feedback! We’re delighted to hear you’re always happy with our selection and service, and that your bulbs arrived in perfect condition despite the box being squashed through the letterbox! We’re very glad there was no damage and hope your bulbs flourish beautifully. 🌷🌱
Kind regards Melanie
Ease of the process
Hayloft make the whole purchase process very easy. Great labelling within their brochure and completion of purchase process was straightforward.
Quick delivery and excellent packaging.
(Would have been 5* but delivery was quicker than anticipated, so the plant plugs had extra days in transit...)
September 8, 2026
Reply from Hayloft
Good afternoon
Thank you for taking the time to share such detailed feedback. We’re delighted to hear that you found the ordering process straightforward, our labelling clear, and the packaging excellent. We’re sorry that your order arrived sooner than expected, meaning the plant plugs spent extra days in transit. We appreciate you highlighting this and will pass your comments on to the team. 🌱
Kind regards Melanie
Reply from Hayloft
Good afternoon
We’re delighted to hear that you were happy with the quality, prompt delivery, and careful packaging. We really appreciate your support! 🌱😊
Kind regards Melanie
All bulbs arrived as promised
All bulbs arrived as promised. I can’t wait for next spring’s display.
September 12, 2026
Reply from Hayloft
Good afternoon
Thank you for your lovely feedback! We’re delighted to hear that all your bulbs arrived as promised. We hope they settle in beautifully and reward you with a stunning display next spring! 🌷🌱
Kind regards Melanie
Plant’s good quality,only criticism…
Plant’s good quality,only criticism that they come as plugs.Very efficient service.
September 12, 2026
Reply from Hayloft
Good afternoon
Thank you for your feedback! We’re delighted to hear that you’re pleased with the quality of your plants and our efficient service. Our plants are available in a variety of sizes, and if you would like any assistance in clarifying a specific plant size please contact us in customer care where the team would be able to help. 🌱
Kind regards Melanie
Missing bulbs
Just had a couple f queries we not all items in the box I.e. bulbs the lady was pleasant offered me my money back but Inwas happy to wait for the missing bulbs.
September 16, 2026
Reply from Hayloft
Good afternoon
We’re pleased to hear that our team member was pleasant and helpful when you contacted us about the missing bulbs. We appreciate your patience and understanding while waiting for them to arrive, and we hope you enjoy them when they do! 🌷🌱
Kind regards Melanie
Excellent quality
Beautiful, sturdy Agapanthus- I bought three & look forward to seeing them bloom next year. A fantastic end of season sale bargain!
All the plants I have bought from Hayloft have done well. They arrive well packaged & delivered with care.
September 12, 2026
Reply from Hayloft
Good afternoon
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re pleased with your Agapanthus and found them to be such a great end-of-season bargain. We hope they reward you with a beautiful display next year! It’s also lovely to hear that all your Hayloft plants have done well and that you’ve been happy with our careful packaging and delivery. 🌿
Kind regards Melanie
Your plants are so fresh
Your plants are so fresh , so strong and never a disappointment .
September 12, 2026
Reply from Hayloft
Good afternoon
We’re delighted to hear that you’re always pleased with the freshness and quality of our plants. It means a lot to know that we never disappoint! 🌱
Kind regards Melanie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.