Arrived well packaged considering it was three decent sized dahlias and courier had box on its side. Once opened, quite a few side shoots were damaged, but on the whole plants are survivable . At leas... See more
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Review summary
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Reviews shaping this summary
I ordered alliums, erigerons and geraniums. Each had a different delivery date. That wasn't a problem except that none of the plants arrived to that schedule, they all arrived early while I was on hol... See more
Company replied
I rarely buy plants from Hayloft because I find their pricing policy very off-putting. A lot of nurseries do the same thing - but their prices for single plants do not seem to be quite so extortion... See more
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Plants are in & settled in well. Looking forward to seeing them doing their thing next summer. The only down side was Royal Mail delivered them 24hrs later than expected & the hydrangea looked a bit... See more
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Company details
Written by the company
At Hayloft Plants, we’ve been helping people grow beautiful gardens for over 30 years, whether that’s a few pots on a patio or a fully planted border. Our vision is simple: "To be the first choice for gardeners of all abilities." Today, we’re proud to be a leading UK online plant retailer and mail-order nursery, combining decades of horticultural experience with a modern, easy-to-use digital garden shop and award winning educational and entertaining social media @hayloftplants
Hayloft
Written by the company
- Rare | Unusual | Exciting
- Shop thousands of plants delivered straight to your door from our UK nursery.
No Quibble Guarantee
If for any reason you are not delighted with your purchase, please do not worry as we are always happy to resolves any queries.
At Hayloft we try our utmost to look after you and your plants until they arrive on your doorstep.
We will always do our best to offer a first class service with our 'No Quibble Guarantee'.
All that we ask if that you are kind enough to let us know how we can improve for future orders.
Contact info
4.3
Excellent
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Hayloft
We’re delighted you’re happy with our service and plants.
Kind regards
Melanie
Excellent
Plants arrived promptly , securly packed in excellent condition. Excellent service, will use again
September 4, 2026
Reply from Hayloft
Good afternoon
Thank you so much for your lovely feedback! We’re delighted to hear your plants arrived promptly, securely packed and in excellent condition. It’s wonderful to know you were happy with our service, and we look forward to serving you again. 🌿😊
Kind regards Melanie
My plants arrived in two rather…
My plants arrived in two rather insubstantial boxes. One had become completely squashed en route and the postman specifically asked that we keep a photographic record.
The plants were somewhat worse for wear, especially from the crushed box. They had dried out and drooping, but thankfully have now picked up.
Better packaging perhaps?
September 4, 2026
Reply from Hayloft
Good afternoon
Thank you for your feedback, and we’re very sorry to hear that your plants arrived in such poor condition due to the damage to the packaging. We completely understand your concerns, and we apologise for the inconvenience caused.
We’re pleased to hear that the plants have thankfully picked up, but we agree that the packaging should have provided better protection during transit. We’ll take your comments on board and review our packaging to help prevent this happening again.
Thank you for bringing this to our attention, and we really appreciate your understanding.
Kind regards Melanie
Good level of communication
Good level of communication. Quick and efficient purchase. Plants arrived packaged securely and sufficiently resilient to withstand the rigours of courier service. Nice strong plants. Not overwatered for transit so no rot.
September 3, 2026
Reply from Hayloft
Good afternoon
Thank you so much for your feedback! We’re delighted to hear that you were happy with the communication, service and packaging, and that the plants arrived safely and in great condition. We take extra care when preparing plants for transit, so it’s wonderful to know they travelled well. We really appreciate your support! 🌿
Kind regards Melanie
great service
September 3, 2026
Reply from Hayloft
Thank you so much for leaving such a positive review.
Kind regards
Melanie
Great service top quality plants can't…
Great service top quality plants can't wait to plant them.Always keep you informed about delivery 👍 I will definitely be buying more.
September 4, 2026
Reply from Hayloft
Thank you so much for your lovely feedback! We’re delighted you’re happy with the plants and service. We look forward to your next order
Kind regards
Melanie
Superb service fast deliver and the…
Superb service fast deliver and the plants were really well packaged as well. Will definitely use again.
September 3, 2026
Reply from Hayloft
We’re delighted you were happy with the service, delivery, and packaging. We look forward to serving you again!
Kindest regards
Melanie
Reply from Hayloft
Thank you so much! We’re delighted to hear your plants arrived safely and healthy.
Kind regards
Melanie
Blueberry New Hanover
Couldn't resist the 5 plants for £12 Offer.
Arrived within expected timescale. Packaging was great (ingenious).
All plants received in good, healthy condition with care advice.
2 of the plants were smaller than the others but, all in all, I'm very happy with my purchase.
September 3, 2026
Reply from Hayloft
We’re delighted you’re happy with your plants and pleased they arrived safely. Enjoy watching them grow!
Kind regards
Melanie
Delivery service was excellent
Delivery service was excellent. Was emailed date and approx time of delivery. Plants arrived well packaged and in good condition. Came with advise/instructions on how to plant up my blueberry bushes. Very happy and will definitely be buying from this company again.
September 3, 2026
Reply from Hayloft
Thank you so much for your lovely feedback! We’re delighted you’re happy with your plants and our service. We look forward to welcoming you back!
Kindest regards
Melanie
I purchased 'plug' plants which were on…
I purchased 'plug' plants which were on special offer.
The plugs are a very good size, every single plant was in good condition. I potted them on into 13cm pots on arrival and they are doing well a week later. Not wilting, no die-back. 20 excellent quality plants. Now I just have to wait for them to flower.
I would recommend this company.
September 3, 2026
Reply from Hayloft
We’re delighted to hear your plug plants arrived in excellent condition and are thriving. We hope you enjoy a beautiful display of flowers!
Kindest regards
Melanie
My order of assorted violas came…
My order of assorted violas came quickly.Hoping for some colour over winter.
Easy to order.
September 3, 2026
Reply from Hayloft
Thank you! We’re delighted your Violas arrived quickly. We hope they bring plenty of lovely colour throughout the winter!
Kind regards
Melanie
Reply from Hayloft
Thank you! We’re delighted your plants arrived safely, well packed, and on time.
Kind regards
Melanie
Fast delivery very well packed lovely…
Fast delivery very well packed lovely healthy plants thank you that’s it awesome xxxxxxx
September 3, 2026
Reply from Hayloft
Thank you so much! We’re delighted you’re happy with your plants and our service.
Kind regards
Melanie
Great plug plants
Great plug plants. Very healthy and strong.😊👍🏻
Well packaged. Thank you.
September 3, 2026
Reply from Hayloft
Thank you so much for your lovely feedback! We’re delighted you’re happy with your plug plants.
Kind regards
Melanie
Reply from Hayloft
Thank you! We’re glad you were kept well informed and happy with the packaging.
Kind regards
Melanie
The plants that arrived in wonderful…
The plants that arrived in wonderful condition and are now in my clients garden
September 3, 2026
Reply from Hayloft
So glad to hear the plants arrived in wonderful condition and are now happily settled in your client’s garden!
Kind regards
Melanie
Easy to order online
Easy to order online. Good value for money and arrived without any problems. Thank you.
September 3, 2026
Reply from Hayloft
Thank you for your kind feedback! We’re delighted you found it easy to order and that everything arrived safely.
Kind regards
Melanie
Good healthy plants as described.
Good healthy plants as described and delivered in protective box packaging from trusted supplier.
Many thanks.
September 3, 2026
Reply from Hayloft
Thank you! I’m glad the plants arrived healthy and well-protected. We really appreciate your kind feedback
Kind regards
Melanie
Plants arrived safe and healthy.quick…
Plants arrived safe and healthy.quick delivery have potted up for a couple of weeks
September 3, 2026
Reply from Hayloft
Thank you so much. Glad to hear the plants arrived safely and healthy. Hope they settle in beautifully!
Kind regards
Melanie
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