Hays Reviews 

434
TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, most reviewers were let down by their experience overall. Consumers frequently complained about extremely poor communication, stating that recruiters constantly ignored emails, failed to provide interview updates, and ghosted applicants entirely after initial registration. People also mentioned unhelpful and unprofessional staff who seemed focused entirely on making a commission rather than genuinely supporting job seekers through the process. Some reviewers were happy with helpful staff members who provided excellent guidance and patience during their job searches. Consumers noted that these attentive representatives went above and beyond to prepare them for upcoming interviews and answer questions clearly and professionally.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, as reviewers shared contrasting encounters... See more

Service

Clients share profound dissatisfaction regarding the service, citing an unbelievably unprofessional... See more

Customer service

Reviewers highlight negative aspects of customer service, expressing deep frustration over prolonged silence... See more

Response time

People report negative experiences with response time, frequently highlighting that emails and requests for... See more

Customer communications

Reviewers express mixed feelings regarding customer communications. While some consumers report positive... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Worst agency to work for! They just use you to get there projects done! They dont care about you as a person or your health. Set unrealistic expectations! Don’t pay you correct and make unlawful d... See more

Rated 1 out of 5 stars

I doubt this company reads or cares. I feel physically ill when relating this- company approached me unsolicited. Arranged interview which went well. Then disputed gaps in CV and reference as it wasn'... See more

Rated 1 out of 5 stars

Sandeep is a time waster. I took the morning off of work, had to push for it to be paid leave as work wanted to make it unpaid. Went to an IN PERSON INTERVIEW, had to do a case study plus 1:1 intervi... See more

Rated 1 out of 5 stars

Well just following what everyone else has said. If I could give a zero or negative - they would have received a minus. An awful company, will never use them again as either a candidate o... See more


Company details

  1. Recruitment Service
  2. Career Guidance Service
  3. Employment Search Service
  4. Executive Search Firm
  5. Recruiter
  6. Temp Agency

Written by the company

Find a new job in the UK with Hays Recruitment. Browse a range of permanent or temporary roles including jobs in Tech, Finance, Construction, Engineering, HR & Marketing. Our recruiters have the skills to find candidates the best possible job for them, and find organisations the perfect talent for their teams. Contact your local office today for help with finding the best career opportunities for you, or advice on how to hire the best candidates.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

434 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(434)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No contact after completing compliance

My consultant disappeared and went no contact, phone calls don't even go through to him. I completed my application and sent all my details through, concerned as to what they will do with it now.

Please do not sign up to this agency.

October 9, 2024
Unprompted review
Rated 1 out of 5 stars

Went to Lloret de Mar last week

Went to Lloret de Mar last week
Stayed at Rosamar Hotel and Spa. One of the worst experiences on holiday I have ever had. Flight was great transfer was great. Hotel meant to be a 4 star but no way would be lucky to get 3 if lucky.
Booked in at reception was only told room number no directions to where it was. Food was look warm most days. Only one bar and that was the pool bar ok if want to drink from 10am to 11pm everyday of your holidays.
Bar staff were rude and not bothered about serving guest. Cocktails were warm and out of a machine. Thought they would of been hand made tasted nothing like any cocktails if had before. Nothing for all inclusive guests to do during the day. Unless you wanted to do sit ups or some kind of Zumba for an hour in the mornings. Could of had games at the pool or at least outdoor speakers to play music for guests. Entertainer at night was a waste of time didn’t start til 21:45 and finished an hour later could only get all inclusive drink if you sat in the so called ballroom. A lot of tables and chairs squashed together with no room and no air conditioning. It was like a steam room. No room to move. Only made to sit maybe 75 people not 150 plus. Entertainment was terrible no singers or disco or karaoke. Had to go to local bars for a night out so much for being all inclusive. Would not recommend this hotel to my worst enemy. Rude customer service rude bar staff and rude table staff. This hotel should not be offered to British holiday makers. Other guests were rude and with little to no manners.

September 22, 2024
Unprompted review
Rated 1 out of 5 stars

Awful

Awful, absolutely awful- was approached on LinkedIn by some woman called Caitlin Godfrey, (never approached them) to interview for their company- I took the time to schedule an interview around my own time- Was told by Caitlin, I will hear back from her the next working day, just to not hear anything at all- didn’t think the interview was bad personally, but she was hiding a few answers to questions which seemed dodgy, but either way I would of appreciated some feedback regardless of if I was a fit for the job or not, as you guys were the one who approached me to take advantage of this opportunity, but just ghosted, despite mentioning ghosting as something you lot were against in the interview when discussing recruitment values. Guys please don’t even waste your time, look at the reviews from companies and candidates like myself, whether it is to work under them or to use to help secure a job for another company- the company is deficient as you can see from candidates and clients who have reviewed. Just don’t even bother. Was probably a sign since their flexibility arrangement option they had said they offer which they spoke briefly of before the interview was misleading anyways when mentioned again in the interview and their main focus to get you to management seems pretty much similar to a pyramid scheme, which shows a lack of job security in my opinion.

September 27, 2024
Unprompted review
Rated 1 out of 5 stars

Was called for interview with a company…

Was called for interview with a company in MK. Attended the interview and the recruiter from Hays, Monroe Shantecee said she was going to get back to me with feedback. All calls and emails asking for feedback from the said recruiter was futile and she never got back to me.

Very irresponsible behavior!!!

August 20, 2024
Unprompted review
Rated 1 out of 5 stars

Useless at staying in touch and never…

Useless at staying in touch and never respond to emails. Supposed to be helping you get a job, not the other way around. It feels like you are the ones getting in touch with them all the time and feels very one sided which is so pointless as a recruitment firm....

August 15, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID

Hays EDINBURGH If I could give minus I would. The worst agency in town. AVOID!!!!! Discrimination and harassment.

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

A HUGE thankyou to Mark and the rest of the HAYS team...

Today marks 5 years of working closely with HAYS - Hanley, Stoke-on-Trent. As a Supply Teacher, I will be forever grateful for their support, understanding, patience and encouragement. Mark Wright is a true gentleman, and a star, and always goes the extra mile. Nothing is too much trouble. A huge thank you to Mark and the rest of the team at HAYS for a great 5 years. Here's to the future!

September 25, 2024
Unprompted review
Rated 1 out of 5 stars

They are useless please stay away from…

They are useless please stay away from Hays. They send constant automated emails of job roles but have no desire to discuss the job role with you further. They never answer their calls, nor the office landline number that is for Birmingham Hays. They don’t even respond to your emails. Don’t get your hopes up with these useless lot.

September 25, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible on every level.

They never call back. No emails. You apply and don't hear from anyone. Not even sure ones application goes through or if the job posts exist. Dumpster fire all around.

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent recruitment experience

I was dealing with Francesca at their Edinburgh office and I have found her to be nothing short of excellent. She is professional, friendly, helpful, kept me constantly updated and was always keen to help. She was extremely efficient, took time out to chat through my interview and presentation beforehand and did her utmost to make sure I felt prepared and ready for my interviews. I secured the position and the whole onboarding process has been seamless. Francesca even called me to wish me luck before starting my new role and sent me a congratulations card. Excellent service and I would not hesitate in recommending Francesca and Hays to anyone looking for a new role.

August 23, 2024
Unprompted review
Rated 1 out of 5 stars

discriminatory?

Was disappointed when I contacted Gavin who’s the director at Hays regarding a role I was interested in, to be told he wouldn’t be putting me forward for the role with no clear rationale. It felt super discriminatory so I felt it would be best to leave a review here. I’ve also made contact with another member of their team previously regarding a role (where I actually knew the recruiter) and didn’t hear back. I then spoke to the recruiter who said they never received my CV. I’ve heard from other friends that they are never contacted back regarding roles they express interest in. As if the roles disappear off the market or something? I don’t know. But felt compelled to write a review.

August 12, 2024
Unprompted review
Rated 1 out of 5 stars

They fob you off and pass the buck. Incompetent!

I have been working for 5 years in the same position at BCC, a company Hays/Birmingham recruited me for. I originally opted out of the pension plan because it is a poor one and I am nearly 60 working part time hours. It wouldn’t pay for me to enrol. After receiving an email this morning to say Hays has enrolled me in this pension, I contacted them to query their decision to do this after I explicitly told them not to years ago. I spoke to Emily at Birmingham this morning, she fobbed me off. I then spoke to Jasmine Shah on a central telephone number, who again fobbed me off. They pass the buck. They are incapable, or unwilling, to address any issues you have even if it is of their own doing. Birmingham City Council should ditch this clown set up. (Submitted on behalf of a friend)

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

Ellen Boylan…

I have been dealing with Ellen Boylan through job search and she has been most helpful in every way and make you feel at ease and has a nice personality

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

Hays Cork Ireland

I just want to give a huge thank you to Nicole Kennedy in Hays Cork/Ireland who has been extremely helpful in my job search over the last few weeks. Although I ended up taking a different job role than we had discussed, she was so helpful throughout the process and completely understanding when I told her I had decided to take a different role. How recruiters should be.

July 16, 2024
Unprompted review
Rated 1 out of 5 stars

They just waste your time

They have 1 star for a reason so please listen to the reviews. It started off well and they told me they could easily find me a role fitting my requirements but since then they’ve lied to me multiple times and now they’ve stopped responding to me. I have to text and call multiple times to get a response.

July 11, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look