Hazel The Label Reviews 46

TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 48 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the products, including dresses, swimwear, and earrings, to be stylish, comfortable, and to match the online photos well. People appreciated the good fit, soft fabrics, and trendy designs, often noting that items felt secure and looked elegant for various occasions. Several consumers were pleasantly surprised by the quality and appearance of their purchases, even comparing them favorably to more expensive options. However, some reviewers were not happy with the return and refund policy, describing it as very difficult, with many reporting difficulties in returning items or getting full refunds. Customers often faced issues with items being stuck in customs, unexpected shipping fees for returns to China, and offers of only partial refunds or store credit instead of a full refund. Additionally, some people experienced poor product quality, inconsistent sizing, and items that did not match the photos or fit well, leading to dissatisfaction.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers appreciating the comfortable feel and... See more

Quality

Consumers find quality to be ambiguous, with many reviewers expressing significant disappointment, citing... See more

Refund

Customers consistently note negative experiences with refund policies, with many expressing dissatisfaction... See more

Return policy

Reviewers express significant dissatisfaction with the return policy, describing it as "horrendous" and a... See more

Order

Clients share ambiguous opinions on order, with some reviewers having a decent first-time ordering experience... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Was very worried about this website being a scam but my dress came and its very legit! The dress I got is definitely a dupe of a very expensive dress so the quality and details is a little off but I... See more

Company replied

Rated 5 out of 5 stars

First time ordering and I was a bit unsure, but the product actually matched the photos pretty well. That’s always a relief when shopping online. The material was comfortable and easy to carry all day... See more

Company replied

Rated 5 out of 5 stars

The swimwear collection is actually quite impressive. I picked one piece and the fit was really good. It felt secure and comfortable, not something that all say often about swimwear.

Company replied

Rated 5 out of 5 stars

The co-ord set I tried looked stylish and was easy to wear. Fabric felt breathable, and sizing was mostly accurate. Good option if you want something trendy but still comfortable.

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Hazel the Label creates modern, versatile fashion for confident women who want to express their style with ease. Our collections combine strong silhouettes with feminine details, designed to highlight your confidence in every moment, from everyday routines to special occasions. We believe style is a reflection of who you are. That’s why we focus on clean, contemporary designs that are easy to wear, easy to combine, and always make an impact without feeling overdone. Our pieces are made to move with you throughout your day whether you’re working, studying, relaxing, or going out. At Hazel the Label, our community is at the heart of everything we do. We actively listen to feedback and use real customer insights to improve our collections, ensuring that each item feels both stylish and practical. We aim to create clothing that not only looks good, but also feels comfortable and empowering to wear. Quality and attention to detail are essential to us. From fabric selection to fit and finish, we strive to deliver pieces that meet the expectations of modern women. Hazel the Label isn’t just about fashion, it’s about confidence, self-expression, and feeling your best every day.


Contact info

3.1

Average

TrustScore 3 out of 5

46 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing fit and comfortable

I recently ordered the Indyra Swimwear from Hazel the Label and I have to say, it is just WOW. The fit was superb, and the fabric felt really comfortable. It's definitely a confidence booster dress.

April 1, 2026
Unprompted review
Hazel The Label logo

Reply from Hazel The Label

Thank you so much for your lovely feedback 💕 We’re so happy to hear that you love the Indyra Swimwear and that it fits beautifully and feels comfortable ✨ Thanks for choosing Hazel the Label!

Rated 5 out of 5 stars

Decent First Purchase

I ordered from this store for the first time, and my experience was decent. The product matched the pictures, which is always a relief when shopping online.

March 26, 2026
Unprompted review
Hazel The Label logo

Reply from Hazel The Label

Thank you for sharing your experience with us! 😊 We’re glad to hear that your first purchase matched the pictures and met your expectations. Your feedback means a lot to us, and we hope to make your next experience even better. 💛✨

Rated 5 out of 5 stars

Stunning and Feminine

I recently bought the Andrea Top from Hazel The Label, and I'm honestly impressed. The sequin detailing looks stunning in person, and the ruffles add a nice feminine touch.

March 26, 2026
Unprompted review
Hazel The Label logo

Reply from Hazel The Label

Thank you so much for your lovely feedback! 😊 We’re so happy to hear that you love the Andrea Top and that the sequin detailing and feminine ruffle design stood out for you. ✨ Your kind words truly mean a lot to us, and we hope you enjoy wearing it for many special occasions! 💛

Rated 5 out of 5 stars

Subtle style for everyday wear

Bought the Olivia floral design earrings, and I love how minimal they are. Great for daily use, especially if you prefer something subtle yet stylish.

March 24, 2026
Unprompted review
Hazel The Label logo

Reply from Hazel The Label

Thank you so much for your lovely feedback ✨ We’re delighted to hear that you love the Olivia floral design earrings and that they’ve become a great everyday piece for you. Subtle and stylish is exactly what we hoped they would feel like!

Rated 1 out of 5 stars

It’s a scam

It’s a scam. Just a nice website front but from the back end it’s not a real brand. The product quality is so low and is so cheap looking when you where that it is not wearable. So the clothes don’t at all look on people like they do on the website. Also their return policy is a scam, because they except you to pay for shipping and customs to send something back to china. So you basically cannot return anything. They try to persuade you to keep the stuff and buy even more things with a discount, which is crazy, so we basically can’t get a refund, because so the costs of sending something back.

March 30, 2026
Unprompted review
Hazel The Label logo

Reply from Hazel The Label

Thank you for sharing your feedback.

We are sorry to hear that your experience did not meet your expectations. Please note that we are a legitimate brand, and our goal is to provide quality products and excellent customer service.

If you have concerns about a specific order, our team would be happy to assist you directly. Please contact our Customer Service at contact@hazelthelabel.com, and we will work with you to address any issues, including returns or exchanges, according to our policy.

We appreciate your feedback and hope to resolve this matter to your satisfaction.

Rated 5 out of 5 stars

Elegant & Beautiful Earrings

The Jade Earrings from Hazel The Label are so elegant. I wore them to a family event, and they added just the right amount of sophistication without feeling heavy.

March 22, 2026
Unprompted review
Hazel The Label logo

Reply from Hazel The Label

Thank you so much for your lovely feedback! ✨ We’re thrilled to hear that the Jade Earrings added the perfect touch of elegance to your family event. Your kind words mean a lot to us!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look