HBD Appliances Reviews 

260
•
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

I decided on a whim that I needed a new cooker and I wasn’t quite sure which one I popped into Herne Bay domestics and spoke to her most amazing lady called Sophie. Her knowledge was fabulous and her... See more

Company replied

Rated 5 out of 5 stars

A couple of years ago we had a bad experience with 'Currys' and so we decided to try Hernebay domestics as I had heard they were really good. My wife and I have bought a fridge, washing machine, tumbl... See more

Company replied

Rated 5 out of 5 stars

So helpful! I was looking online but thought I would try a local company. Prices were competitive but I felt I was getting so much more. No add ons at the last minute or surprises. Delivery to fit i... See more

Company replied

Rated 5 out of 5 stars

From start to finish I can't rate their service high enough. Phoned up needing a new fridge freezer for my mum. They were extremely knowledgeable and recommended something absolutely perfect for needs... See more


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5.0

Excellent

TrustScore 5 out of 5

260 reviews

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5.0

All reviews

(260)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellant Sevice

Excellant service from start to delivery. Mat was extremly helpful, he advised me that the fridge / freezer I was making enquiries about was uneconomical to repair as it was 10years old. He took the bother to find me an equivalent model, ordered and delivery was arranged for the following day. What service!! with a smile no doubt. I will definitly use Herne Bay Domestics again. Brilliant!!!

July 17, 2024
Unprompted review
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Reply from HBD Appliances

Hello Dorothy, thank you so very much for taking the time to leave such an excellent review. It is always great to hear that our staff have been extremely helpful. We are delighted that we were able to help with your new fridge freezer swiftly for you. Your comments have been passed onto Mat, which I know made him smile. Thank you for using Herne Bay Domestics.

Rated 5 out of 5 stars

Easy to order on-line

Easy to order on-line. Opted for fitting, taking the old dryer away and text message giving me a delivery slot. Able to pick a delivery day so went for the earliest. All went perfectly and the two man delivery team were very polite and efficient.

July 11, 2024
Unprompted review
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Reply from HBD Appliances

Hello Pip, thank you very much for taking the time to leave us a 5 star review. We are so pleased to here that you found our on-line ordering user friendly. We are glad that the hole experience went smoothly for you. Thank you for choosing Herne Bay Domestics.

Rated 5 out of 5 stars

Outstanding service

July 3, 2024
Unprompted review
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Reply from HBD Appliances

Hello, thank you very much for taking the time to leave us a review. We always appreciate it. Thank you for choosing Herne Bay Domestics.

Rated 5 out of 5 stars

Outstanding service!

Outstanding service!
I was sent a confirmatory text in advance of the appointment, and Joe called me on the day to give an ETA.
He was knowledgeable, courteous and incredibly quick at diagnosing and fixing the fault on our oven.
He then ran the oven for 20 minutes and waited to check that all was running smoothly.
I would certainly use Herne Bay Domestics again - for repairs AND purchases

July 1, 2024
Unprompted review
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Reply from HBD Appliances

Hello, thank you so very much for leaving us such a great review. We are so pleased that you found our service to be outstanding, it is very satisfying for the engineers and everyone within the company to hear such great reviews. Your comments have been passed onto Joe. Thank you for choosing Herne Bay Domestics

Rated 5 out of 5 stars

Kind and efficient, wonderful firm!

I needed to buy an urgent replacement for a rented machine, as the rental company were very unhelpful.
I contacted Herne Bay Domestics, and they were brilliant.
Nick sorted the purchase, arranged for removal of abandoned rental, gave me updates on delivery arrangements, all so kind and helpful.
The new machine arrived bang on time, old one gone, all left beautifully tidy. They deserve ten stars, I can’t recommend them highly enough.

June 20, 2024
Unprompted review
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Reply from HBD Appliances

Hello Mrs Moon, thank you so very much for leaving us such a great review, it is really appreciated. We are delighted to hear that Nick was so helpful but we are not surprised either, your comments have been passed onto Nick. We are so pleased that your Herne Bay Domestics experience was a positive one. Thank you for choosing Herne Bay Domestics.

Rated 5 out of 5 stars

Great service stress free

Great service stress free, removed old concealed fridge freezer, installed new one. Fantastic service as always.

June 13, 2024
Unprompted review
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Reply from HBD Appliances

Hello , thank you very much for leaving us a 5 star review, We are so pleased that you found dealing with Herne Bay Domestics stress free and that the you were happy with the service you received. Thank you for choosing Herne Bay Domestics.

Rated 5 out of 5 stars

Great deal and free delivery

I needed a replacement Bosch upright vacuum cleaner after my previous old one gave up. I contacted HB Domestics and was offered one at a v good price plus free delivery. What 5* service.

Highly recommend

June 17, 2024
Unprompted review
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Reply from HBD Appliances

Hello Lesley, thank you very much for taking the time to leave us a 5 star review. We are so happy that we were able to help with you being able to help with your new vacuum cleaner. Thank you for choosing Herne Bay Domestics.

Rated 5 out of 5 stars

What excellent service

What excellent service, ordered yesterday afternoon, on my doorstep at eight o'clock this morning. Many thanks also to the two delivery men.

June 14, 2024
Unprompted review
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Reply from HBD Appliances

Hello Michael, thank you for taking the time to leave us a 5 star review. We are so happy that we were able to provide you with excellent service, Your comments will be passed onto the delivery team. Thank you for choosing Herne Bay Domestics.

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Easy to book, with regular updates on arrival time. Leo could not have been more helpful. He arrived promptly with the right part, explained the problem and fixed it quickly, efficiently and at a very reasonable price. He even gave me some advice on another appliance. I can’t recommend this company highly enough and will definitely use them again.

June 5, 2024
Unprompted review
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Reply from HBD Appliances

Hello Diana, thank you very much for taking the time to leave us such a great 5 star review. We are delighted that you found our repairs service so great. We will pass your comments onto Leo. Thank you for choosing Herne Bay Domestics .

Rated 5 out of 5 stars

Excellent service, as always.

I’ve used Herne Bay Domestics for years and am never disappointed. Very good service from sales to repairs and they’re already ready to go the extra mile. Recently had a freezer repair very soon after a hip replacement op. The guy was made aware of this and patiently waited while I got to the door on crutches. He was professional and efficient throughout and carefully wiped and dried water on the floor after the repair so i wouldn’t slip.

June 4, 2024
Unprompted review
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Reply from HBD Appliances

Hello Carol, thank your so much for leaving us such a great review. We are so pleased that as a regular customer you are never disappointed with our service. We hope that you make a speedy recovery following your hip replacement. Your lovely comments will be passed on. Thank you for choosing Herne Bay Domestics.

Rated 5 out of 5 stars

Great Service

I have purchased two items from Herne Bay Domestics now and the experience has been great. From the ordering to the polite professionalism of the delivery driver.

June 4, 2024
Unprompted review
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Reply from HBD Appliances

Hello Paul, thank you very much for the 5 star review. Our customer feedback is always appreciated by our staff. We are pleased that your Herne Bay Domestics experiences have been so positive. Thank you for choosing Herne Bay Domestics.

Rated 5 out of 5 stars

Very happy with service provided by…

Very happy with service provided by Herne Bay Domestics. Called them for a washing machine repair and they came the next day. Texted a 3 hour time slot which was helpful. Reasonable prices. Polite and friendly service.

June 4, 2024
Unprompted review
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Reply from HBD Appliances

Hello Janet, thank you very much for taking the time to leave us a 5 star review, it is much appreciated. We are so please that we were able to help with the problem with your washing machine. Thank you for choosing Herne Bay Domestics.

Rated 5 out of 5 stars

Fridge Freezer installation.

Having had not such a successful experience with two well known white goods companies we were at the end of our tether as to what type of hinge set up we needed for our not so conventional measurements of our integrated unit so a friend recommended Herne Bay Domestics we visited them and a friendly gentleman was so helpful he arranged for a fitter to come out to us and measure up and advise on what type of integrated fridge freezer we could have and within 24 hours after his visit we had installation. A great 5 star experience from these people I would highly recommend and no doubt use again.

May 30, 2024
Unprompted review
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Reply from HBD Appliances

Hello David, thank you very much for taking the time to leave us such a great review. We are so pleased that we were able to help you with the fitting of a new integrated fridge freezer. Please pass our thanks onto your friend for the recommendation.
Thank you for choosing Herne Bay Domestics.

Rated 5 out of 5 stars

Broken Neff oven Grill.

Very friendly, helpful and professional service from start to finish. Leo arrived promptly on the initial visit to diagnose the fault and confirm a replacement part was needed. Telephone call to confirm convenient date to replace grill. Advised we were job number 5 that day and given a 3 hour slot. Leo arrived at 8.40 and completed the replacement. Excellent.

May 23, 2024
Unprompted review
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Reply from HBD Appliances

Hello Steve, thank you very much for leaving us such a positive 5 star review. We are so pleased that Leo was able to diagnose and fit the new part to your broken oven. I will pass your comments onto our repairs department so that they can be passed onto Leo. Thank you for choosing Herne Bay Domestics

Rated 5 out of 5 stars

Thank you to Phil and Dave who…

Thank you to Phil and Dave who delivered and installed my Blomberg oven to me today. Was very happy to find out HBD deliver to my area which is so close to London. They were mindful of the redecoration in my property when carrying the oven through the flat.
Really happy with your service - thank you!!

May 22, 2024
Unprompted review
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Reply from HBD Appliances

Hello Sophie, thank you so much for taking the time to leave us such a great review. It is always great to hear that our installers are mindful of our customer properties. We hope that you enjoy your new appliance. We will pass your comments onto Phil and Dave.

Rated 5 out of 5 stars

10 out of 10 for Herne Bay Domestics.

Bought an intergrated Bosch fridge on Saturday,salesman Nick very helpful.On Monday fridge installed by very good fitters. All in all an excellent service.

May 18, 2024
Unprompted review
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Reply from HBD Appliances

Hello Janet, thank you for taking the time to leave us a review. We are so pleased that you found Nick helpful, and our installers good as well. We will pass your comments onto Nick and the installers, they always appreciate the feedback.

Rated 5 out of 5 stars

Oven not heating properly.

Leo came out as promised following an earlier booked appointment. He called before hand to confirm times. He immediately diagnosed the problem (blown heating element) as our oven was not heating correctly.
New element installed and now all working fine. Great service. Highly recommended.

May 22, 2024
Unprompted review
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Reply from HBD Appliances

Hello Richard, thank you very much for taking the time to leave us a review. We are so pleased that Leo was able to sort out the problem with your oven and get you up and running quickly. Your comments will be passed onto Leo.

Rated 5 out of 5 stars

Leo came out and fixed our tumble dryer…

Leo came out and fixed our tumble dryer efficiently and professionally. Would recommend.

May 20, 2024
Unprompted review
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Reply from HBD Appliances

Hello Gary, thank you for taking the time to leave us a review. We are so pleased that Leo was able to sort out the problem with your tumble dryer. We will pass your thanks onto him.

Rated 5 out of 5 stars

Brilliant to talk to some-one who was…

Brilliant to talk to some-one who was interested and able to solve my problem. Execellent installation and removal of defunct fridge. Highly recommended

April 17, 2024
Unprompted review
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Reply from HBD Appliances

Hello Janice, thank you very much for leaving us such a positive review. We are delighted that we were able to help with the problem of the defuncted fridge and supply a suitable replacement, just in time for the summer !!! .

Rated 5 out of 5 stars

Expert advice

Engineer arrived before the appointed time and phoned before he came, which was a bonus.
Unfortunately we needed a new washing machine. The Engineer (Leo) helped me choose a replacement giving his expert advice and experience which was appreciated as the voice was overwhelming. Then organised for payment and provisional delivery via the office.

May 15, 2024
Unprompted review
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Reply from HBD Appliances

Hello Mark and Karen, thank you for leaving us a review. Obviously it is disappointing that your old washing machine was beyond repair, but we are really pleased that choosing a replacement was a straight forward process with Leo's help. We will pass on your thanks.

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