I decided on a whim that I needed a new cooker and I wasn’t quite sure which one I popped into Herne Bay domestics and spoke to her most amazing lady called Sophie. Her knowledge was fabulous and her... See more
Company replied
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So helpful! I was looking online but thought I would try a local company. Prices were competitive but I felt I was getting so much more. No add ons at the last minute or surprises. Delivery to fit i... See more
Company replied
A couple of years ago we had a bad experience with 'Currys' and so we decided to try Hernebay domestics as I had heard they were really good. My wife and I have bought a fridge, washing machine, tumbl... See more
Company replied
Excellent efficient and Caring Service. I am 86 years old and on delivery one kind man saw I had a problem with my kitchen floor and tried to fix it for me. Over and Beyond! Would thoroughly recomm... See more
Company replied
5.0
Excellent
259 reviews
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This is my first time buying a purchase…
This is my first time buying a purchase from Herne Bay Domestics. Excellent Service. cannot fault it any way. If i require anything for my Kitchen they would be my first place to look and enquire. Thank you very much for a excellent service from start to finish
June 10, 2026
Unprompted review
Reply from HBD Appliances
Hi David, thank you for your kind words and for leaving this fantastic feedback! We're delighted to hear you received excellent service from start to finish and that HBD will be your first choice for kitchen appliances. Customer satisfaction is our priority, and we look forward to assisting you with any future purchases. Thank you for choosing HBD!
Excellent customer service received.
I needed to replace my built in Hotpoint double oven. The one I wanted was out of stock, so we ordered it. There was a delay and it looked like I would be waiting for many weeks, so an alternative oven was also, very kindly, ordered so that I was not left without one. Low and behold, my original choice did arrive...together with the alternative choice, so all was well. It was installed the next day, without any problems. Every member of Herne Bay Domestics has been so friendly and helpful, a big shout out and thank you to Nick and team. Needless to say I am very pleased, and would highly recommend Herne Bay Domestics and the service they give. Thank you.
May 30, 2026
Unprompted review
Reply from HBD Appliances
Hi Mrs Barber, thank you for your kind words and for taking the time to share your experience! We're delighted to hear that Nick and the HBD team could assist you effectively, and that everything was resolved smoothly with your oven. Your recommendation means a lot to us, and we're pleased we could meet your expectations. If you need any further assistance in the future, please don't hesitate to get in touch. Thank you for choosing HBD!
The team called 15 minutes prior to…
The team called 15 minutes prior to delivery just to confirm it was still OK. Installation of the new washing machine and removal of the old one was done very efficiently and quickly by two v helpful and friendly guys. Really good service
June 2, 2026
Unprompted review
Reply from HBD Appliances
Hi Diane, thank you for your positive feedback! We're glad our HBD team confirmed the delivery time and completed the installation efficiently with friendly service. We appreciate your kind words and are pleased to hear you had a positive experience with HBD. Customer satisfaction is our priority, and we look forward to assisting you in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Great service
Great service, courteous and efficient. The engineers were held up in traffic and called regularly with updates. Old fashioned attention to detail putting the customer first.
May 23, 2026
Unprompted review
Reply from HBD Appliances
Thank you for your kind words and for recognising our HBD team's dedication to customer service! We're glad our engineers kept you updated despite traffic delays and that our attention to detail made a positive impression. Providing courteous and efficient service is our priority, and we're pleased we met your expectations. We appreciate your feedback and look forward to assisting you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Great price came out quickly
Great price came out quickly
. Office staff were helpful and engineers were very thorough courteous and tested the dishwasher fully before leaving. Happy to recommend with a five star review. Thank you. Great to deal with.
May 23, 2026
Unprompted review
Reply from HBD Appliances
Hi Robert, thank you for your kind words and for taking the time to share your experience! We're delighted to hear that you found our pricing competitive, and that our HBD office staff and engineers provided thorough, courteous service. We truly appreciate your recommendation and five-star review. Customer satisfaction is our priority, and we look forward to assisting you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
We were in need of a new freezer
We were in need of a new freezer, after looking at some in a major retailer just to get an idea of size & cost etc and to be advised of a delivery charge, we returned to Herne Bay Domestics once more.
Why did we even bother looking elsewhere?
Looked online & ordered the freezer. Within 20 mins of ordering on a Saturday, we received a call from them advising they would be delivering our freezer on Tuesday. Fabulous customer service as always.
Can't praise them enough.
Thanks HBD. 🙏
May 9, 2026
Unprompted review
Reply from HBD Appliances
Hi Carol, thank you for your fantastic feedback and for choosing Herne Bay Domestics again! We're delighted to hear that our service exceeded your expectations and that you found our HBD team helpful and efficient. It's great to know that our quick communication and delivery process made your experience positive. We truly appreciate your continued trust and support. If you need any further assistance, please don't hesitate to reach out. Thank you once again for choosing Herne Bay Domestics!
Our washing machine stopped working on…
Our washing machine stopped working on a Saturday, used a search engine to find companies which sell washing machines in my area. Herne bay Domestic came up. The website was user friendly and well laid out, with plenty of information about the machine . purchased a washing machine online, on Sunday, with the options for delivery slots, choses the Tuesday. also had the option for old washing machine to be taken away. on the 18th received a text message to confirm time slot for the following day delivery. The machine was delivered within the time slot. The two delivery men, were friendly and helpful. they put the machine were we asked for it to go. The also took away the old washing machine, which was paid for when ordering. I would certainly recommend Herne Bay Domestic and will be using them again if an electrical items are required .
May 17, 2026
Unprompted review
Reply from HBD Appliances
Hi Tony, thank you for taking the time to leave this positive feedback! We're delighted to hear that you found our website user-friendly and that the HBD delivery team was friendly and helpful. It's great to know that your experience with the online purchase, delivery, and old appliance removal met your expectations. We appreciate your recommendation and look forward to assisting you with any future appliance needs. Thank you for choosing Herne Bay Domestics!
Excellent service from start to finish!
Excellent service from start to finish!
The delivery was smooth, professional, and right on time. The team were very friendly, helpful, and kept me updated throughout the whole process. I’m extremely happy with my new fridge freezer and the overall experience.
It’s great to support a local business that genuinely cares about customer satisfaction. Highly recommended — I would definitely use them again! ⭐⭐⭐⭐⭐
May 13, 2026
Unprompted review
Reply from HBD Appliances
Hi Salah, thank you for your fantastic review and kind words! We're delighted to hear that you received excellent service from start to finish, with smooth and professional delivery. It's wonderful to know our HBD team kept you updated and that you're happy with your new fridge freezer. Thank you for supporting our local business, and we truly appreciate your recommendation. We look forward to serving you again in the future, if you need us. Thank you once again for choosing Herne Bay Domestics!
Reply from HBD Appliances
Hi L.B, thank you for your fantastic feedback! We're delighted to hear you received excellent service from HBD. We appreciate your support and look forward to assisting you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Excellence
Plain and simple - this company and its employees are excellent in every way.
April 23, 2026
Unprompted review
Reply from HBD Appliances
Hi Linda, thank you for your kind words and for recognising the dedication of our HBD team. We truly appreciate your positive feedback and are delighted to hear that you found our company and employees to be excellent in every way. Providing exceptional service is our priority, and your satisfaction motivates us to continue delivering the best experience possible. We look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
The one phone call to make when needing a new appliance in East Kent
Needing a replacement washing machine as my AEG integrated.model had finally died after 25 years hard use, I simply called Herne Bay.domestics and asked Nick to recommend a suitable replacement. He recommended Bosch, quoted a fair price, and my new.machine has been carefully delivered, expertly installed, and the old machine taken away, all just a couple of days after placing my.order.
You just can't get better service, or easier shopping than this.
April 24, 2026
Unprompted review
Reply from HBD Appliances
Hi Trevor, thank you for your great feedback and for sharing your positive experience with HBD! We're delighted that Nick could assist you in finding a suitable replacement and that your new Bosch washing machine was delivered and installed smoothly. Providing excellent service and making shopping easy for our customers is our priority, and we're pleased to hear we met your expectations. We appreciate your trust and look forward to assisting you in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Excellent service
HBD had the dishwasher I wanted in stock with free delivery on a date to suit. They could not have been more helpful and delivery was in time and tidy.
Thank you.
Highly recommend this company.
April 21, 2026
Unprompted review
Reply from HBD Appliances
Hi Lesley, thank you for your kind words! We're delighted to hear that we could provide the dishwasher you wanted in stock with free delivery at a convenient time, and that our HBD team was helpful throughout the process. Your recommendation means a lot to us, and we look forward to assisting you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Absolutely brilliant service!!!!
Absolutely brilliant service!!!!!
Dave and Steve delivered my beautiful new washing machine yesterday, they were on time, and certainly went above and beyond!! They removed the old one, and had the new one installed, attached the cabinet door and actually straightened up the other doors in no time at all!! So impressive!! Would certainly recommend them!!
April 22, 2026
Unprompted review
Reply from HBD Appliances
Hi Helen, thank you for your fantastic review and kind words! We're delighted to hear that Dave and Steve provided such excellent service, from timely delivery to going above and beyond with installation and adjustments. Your recommendation means a lot to us at HBD. We truly appreciate your trust and look forward to assisting you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Reply from HBD Appliances
Hi Yazz, thank you for your kind words! We're delighted to hear you experienced quick service and friendly staff at HBD. Providing efficient and welcoming service is our priority, and we're glad we met your expectations. We appreciate your positive feedback and look forward to assisting you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Fantastic service and professional
Fantastic service and professional. Work was done in about 15 mins, had no more problems since.
Thank you!
April 14, 2026
Unprompted review
Reply from HBD Appliances
Hi Debbie, thank you for your kind words and for taking the time to share your experience! We're glad to hear that our service was professional and efficient, and that the work was completed quickly. We appreciate your trust in HBD and look forward to assisting you again in the future, if you need us. Thank you once again for choosing Herne Bay Domestics!
Absolutely superb supplier
Absolutely superb. Bought a tumble dryer: arranged next day delivery at time slot that worked for me. Dryer delivered correctly on time with care.
Herne Bay Domestics (HBD) team then sorted out an issue I had with Siemens over an advertised 5 yr. warranty: despite Siemens saying it was only 2 years and there was nothing they could do, HBD sorted it out directly with them and I received a 5yr warranty through from Siemens straight away.
Fantastic service from HBD, from order through to deliver, and customer care!
April 9, 2026
Unprompted review
Reply from HBD Appliances
Hi Mr RB, thank you for your fantastic review! We're delighted to hear that your tumble dryer was delivered on time with care and that our HBD team successfully resolved the warranty issue with Siemens for you. Providing excellent service from order to delivery and beyond is our priority, and we're pleased we could assist in securing the full 5-year warranty. Thank you for choosing Herne Bay Domestics!
New washing machine
Jason and Paul delivered our new washing machine. They are both very polite and friendly and professional. They made sure our wooden floor was well protected during installation and removal of the old machine and did a check to make everything was working properly. We have used Herne Bay Domestics before and recommend them as a good local firm that takes pride in its sevice.
April 1, 2026
Unprompted review
Reply from HBD Appliances
Hi Aidan, thank you for your kind words and for choosing Herne Bay Domestics again! We're delighted to hear that our HBD team provided polite, friendly, and professional service, taking care to protect your wooden floor and ensure everything was working properly. We pride ourselves on delivering quality service and appreciate your recommendation as a good local firm. Customer satisfaction is our priority, and we look forward to assisting you with any future needs. Thank you once again for choosing Herne Bay Domestics!
Washing Machine Fitting
Service was prompt, friendly and efficient. The members of the company that came to my flat were respectful, very tidy and I'm extremely happy with the product that they fitted. Thanks a lot for the excellent quality of customer service and for keeping me so well notified during the time prior to the fitting.
February 18, 2026
Unprompted review
Reply from HBD Appliances
Hi Matthew, thank you for your kind words and for taking the time to share your experience! We're delighted to hear that you were pleased with our prompt, friendly, and efficient service, as well as the HBD team who installed your appliance. It's wonderful to know you are happy with the quality of both our service and the product. Customer satisfaction is our priority, and we appreciate your trust in us. Should you need any further assistance, please don't hesitate to contact us. Thank you for choosing Herne Bay Domestics!
Excellent service.
Excellent service.
My washing machine, dishwasher and fridge freezer had problems develop around the same time. Leo and Aaron went above and beyond to sort out our problems.
January 23, 2026
Unprompted review
Reply from HBD Appliances
Hi Mrs B, thank you for your kind words! We're very glad to hear that Leo and Aaron could go above and beyond to resolve the issues with your washing machine, dishwasher, and fridge freezer. We appreciate your trust in our HBD team and are pleased to hear that you are satisfied with the service provided. Your positive feedback motivates us to continue delivering excellent support - so thank you! A big thank you once again for choosing Herne Bay Domestics!
Transparent pricing, excellent value for money and early availability
Repairs, sales and installation services are all easy to book online with transparent and competitive pricing, and early availability. HBD will match any online product price, while their installation and removal services also offer great value for money. Their engineers and installers are friendly, professional and full of helpful advice. We're new to the HBD party and now we wouldn't hesitate to recommend their services!
March 23, 2026
Unprompted review
Reply from HBD Appliances
Hi Annabel, thank you for taking the time to leave this fantatsic feedback! We're delighted to hear that you found our booking process online, pricing, and services easy and transparent. It's great to know our HBD team’s professionalism and helpful advice made a good impression. We appreciate your recommendation and look forward to assisting you with any future needs. Thank you for choosing Herne Bay Domestics!
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