HB Tax Group Reviews 82

Unwavering effort and quick responses to queries. Their cut of the refund is acceptable, however, their holding of the refund until a fixed ‘pay date’ is questionable.
Keep doing what you’re doing, just pay out asap, like you used to.

I have used this company year in and year out, as have many people I know. efficient and easy to use and friendly staff, I would really recommend.

I first used them back in 2022 and they were great but every year they have been getting worse each year since.

Had lots of issues with my refund i done on April 2025.

They're cheaper than RIFT for refunds but i think I'll find somewhere else for this year and going forward.

My advice would be to find an accountant who will help you fill out your own one. Saves you a buch of hassle and money.

An excellent service, with the team being very supportive.

They were more than happy to work with me despite how long I took to go through the process, having a few very busy months with no time to sort out the documentation required. They were very clear in what qas needed from me and what parts they eould handle, making the whole claim process quite simple. I received a bigger refund than expected in the ends and that's always nice.

Superb pain free service, will be using every year from now on

Very happy with the service! Highly recommended.

It's a definite 5 stars and a highly recommend for HB TAX GROUP! I asked a mountain of questions, feeling completely overwhelmed, but the entire team was absolutely on it. They were knowledgeable, efficient, and really took the time to address every single one of my concerns. If you're looking for a tax group that's responsive and truly has your back, look no further!

Very good experience, simple to follow and prompt payment

HB tax group were very good with dealing with my claim. They updated me regularly through the process and were very quick getting back to me with information or answering any questions that I had. Would definitely recommend them to others.

Exemplary work throughout. Without prompt, they continued to work in the background to ensure I received my tax refunds. Actively keeping me updated and providing all necessary information that I needed. Patient with their approach towards my lack of understanding of tax refunds and respectful always. Such a brilliant service!!!

As someone who is self-employed I would definitely use their services again - very professional and efficient

Easy to deal with - make the process seamless and quick to sort any issues.
Would recommend!

Continued good service. Such great people to work with as well. I managed to make money that I didn't know I was entitled to.

Very professional and friendly team. Very thorough and informative would highly recommend! Thanks team!

Great company, reliable and quick process! Thank you!

Very professional
Excellent communication
Highly recommend

Service was fine but they tried to charge their fee based on the reclaimed tax that HMRC already owed me AND the claim they actually submitted. Especially seeing as I did the legwork of transfering the money to my bank account too.

I haven't gone over the T&Cs with a fine tooth-comb but if it's in there then it's pretty shady imo, if it's not then that sounds pretty illegal.

I argued against it and they conceded to what was the original quote.

[insert snake emoji]

*Response*

You're the tax experts, you should know what funds were from which claim, it does clearly show in the tax account.

Basing your fee on whatever balance is in tax account regardless of source is very poor practice, I shouldn't have to notify you that.

It's either poor practice or you're just playing on the fact that most people won't notice, let's hope it's the former.

Really helpful and the process was quite straight forward and slick. The use of whatsapp also made the team much more accessible.

The process was simple and explained well from the outset.
Customer service made the experience painless which from a customer stand point is excellent.