HBX Reviews 228

thank you for your service thank you jayce!

Bought a extra small tshirt said it was shipped half way then got an email to say there a glitch in the system and they did not have said tshirt in said size I ordered. Offered a different tshirt in the size I ordered. I declined, asked for a refund said it take 10 days to refund me it took 3 weeks to nearly a month. I emailed numerous times stating I hadn't received any refund. They kept ignoring me then a email say it was issued I didn't see it then they sent proof it was refunded then it still toom another 3 weeks so at this point 3months to issue a simple refund. Stay clear I would not use or recommend as they don't issue refunds straight away nor communicate properly it was infuriating and stressful trying to get through to them and I was seriously worried I wouldn't be issued my refund

My item got stuck in customs and HBX did nothing until i sent them 4 emails and 3 chats (BTW they have not replied to any of those emails to this day). They should not offer to ship somewhere and make you pay taxes where it's not even allowed to enter. Also, I have to write to customer service through their chat every day to get updates, and all they tell me is I HAVE TO CONTACT FEDEX MYSELF. I already tried, and FedEx told me only the sender can fix it. TERRiBLE CUStOMER SERVICE.

The agent who's contacting the buyers and replying the emails is really kind, and they use my language to reply in a polite way. Thank you so much.

Their products are nice, having a good price and making fun.
But several times i had defects or quality issues.

So i opened a ticket (Banggood seller) whit all informations, photos, videos and a clear solution (defect part).
But there are so much useless questions and waiting times that it took over 3-4 weeks till they finally ship something, which also takes so much weeks as froj Asia.

So i contacted Haiboxing over their general mail with all details, problems and solution wanted.
They even DON'T answer, even already 2 weeks and 2 reminding mails went out.

Support sucks a lot!!!

The item I received has severely stained my clothing. This defect has already caused me a lot of trouble, and I don’t even dare to use it anymore. However, I was only offered either a 10% refund or a 15% discount code, instead of being allowed to return or exchange the item. This experience makes me not want to shop at HBX in the future.

Sent the wrong item which cost me $1.5k with some cheapo clothings. Immediately upon receipt of package of wrong items, I followed their protocol to submit photos on email and also on their WhatsApp number, and it’s been 5 days and no replies at all from their email or their WhatsApp. Looks like scam site. Lousy customer service and not sure I will ever get my money back or my bag.

Subject: Inquiry on wholesale/restock of Keshi – The Reaper vinyl

Hello HBX team,

I recently purchased a sealed Keshi – The Reaper vinyl from your store and noticed the box label with code “RU172097.” I’m interested in sourcing more copies—could you let me know:
1. Is this an HBX-authorized import from Republic/Universal?
2. Will you restock more copies, and do you have a wholesale price or batch available?
3. Who is the distributor for this LP? (For example, Republic Records, Universal, or other licensee)

I appreciate any information you can provide.

Best regards,
Hiroshi

The products they handle are excellent and the customer service is very fast.

I'm impressed.

HBX sent me incorrect items, and its label doesn’t even align with the items inside the bag. I was asked to return the items but the officers just asked me to wait for the labels, which never came. I had to reach out to them and the return process was cumbersome. Until today, I’m still unable to receive my items from HBX, cannot arrange for a return of items from fedex, and clearly no refund from HBX. It’s a package of SGD700+ but HBX doesn’t appear interested to solve the issue they themselves caused. Their service officers kept saying the same things and sounded like sucks to have bad luck like you to have incorrect things delivered. HBX’s customer recovery service is nonexistent. Avoid buying from HBX at all cost!

in my mm 5ac era so i ordered another bag! i just had to because of the big discount!! and it was shipped in just 4 days!! thanks HBX!!

I ordered a pair of Maison Miharas in 2023 which have been worn twice since as I was abroad and did not bring them with me. The paint is peeling off the front of the shoes meaning the product is likely faulty and under the UK Consumer Rights Act 2015 they are liable to help if a product is faulty for up to 6 years after purchase. Jayce from customer service was incredibly unfriendly and refused to assist as they 'do not offer returns past 7 days' and refused to connect me with their legal team who will likely be more familiar with the act. I didnt even request a refund but asked what options they have in this case, repair could be one of them. I'd avoid shopping here and either shop directly with the brand or with UK based retailers.

Excellent customer service for an after-service product repair. I bought an item 4 years ago but the team was still willing to assist and line me up with the original brand’s repair service. Great communication, clear instructions, easy payment process. Thanks Ayaka for your amazing support.

Very prompt reply. Jayce did a great job in responding to all my queries. Thank you!

I have been on the hunt for a pair of lichtbrown suede tabi western boots from Margiela. The ones in my size are never on sale (38) and cost close to $2000. I found a pair at HBX (size 39) for $660! I couldnt believe it, last pair too. So I ordered them last tuesday night. Order went through. Then I started to read the reviews on Trustpilot and became worried. However when I woke up I had a fedex tracking number assigned to the package. I kid you not but my package arrived on thursday late morning from Hong Kong to Washington DC. Not even 48 hours! The package was intact. I have 6 pairs of various Margiela tabis including the western cowboy in black. Box was authentic as are the boots. Spotless! Im really impressed with the price, selection and speed of free shipping. I would order from them again. Very very satisfied. I wish I could post photos. The 39 fit fine!

They send the wrong size of pants and then refuse to exchange them because they’re on sale. Ok, AGAIN, they sent the wrong size but still refuse to exchange them. Never shop here ever, EVER!!!!

EDIT: They will respond with some lie under here that it is not so. I wrote above just as it was. How stingy you can be as a store to not just admit that you made a mistake and then just fix it is beyond my understanding. Had you had business in Sweden, you would have gone bankrupt. Just don't shop here!

I ordered Adidas shoes that were on sale for 50% off and was charged a $32 shipping fee. Yikes. I was a little hesitant to proceed, but even with the high shipping costs they were a lot cheaper than anywhere else. I was so relieved to receive the shoes 3 days later. Great price and great service!