Heacock Classic Reviews 1,623

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, often highlighting specific individuals for their exceptional service. People frequently mention the excellent customer service, appreciating the personalized approach and the ease of the process. The service itself is described as efficient and straightforward, with many consumers noting the quick quotes and smooth user experience, especially regarding classic car insurance. Reviewers also found the pricing to be fair and competitive. However, some customers experienced issues with the automated system, describing it as terrible and needing improvement. A few people also reported difficulties with underwriters and extended waiting times when trying to reach customer service. Additionally, some long-term customers expressed dissatisfaction with significant premium increases and a perceived lack of loyalty from the company.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise specific agents for their kindness,... See more

Service

People report positive experiences with service. Customers consistently praise the helpfulness and efficiency... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the process... See more

Price

Customers generally had positive experiences with price, often finding competitive rates and good value. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was Ashli for her kindness to customer support and her knowledge and willing to assist me in my time of need with computer problem(s). I commend your HR for finding employees of the likes of... See more

Company replied

Rated 5 out of 5 stars

I had just bought a classic car and the seller was insured with Heacock already, I had called land spoken to Kaitlyn and he thin 10 mins she had my new policy all set up and I was fully insured ready... See more

Company replied

Rated 5 out of 5 stars

Amanda was amazing. She did a very good job helping me get all the required information needed to get the policy enforce on my classic cars. As a previous Haggerty insurance customer, I can only s... See more

Company replied

Rated 5 out of 5 stars

I've been dealing with Heacock Classic for more than 25 years. They understand classic performance cars, are very helpful and always available. I've shopped around. The price is fair and the advice... See more

Company replied


Company details

  1. Insurance Agency
  2. Auto Insurance Agency

Written by the company

Heacock Classic Insurance is here to provide personally tailored specialty insurance for your Antique, Classic, Collectible, Race or Exotic Collector Vehicles that are living the “Collector Vehicle Lifestyle.”


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

They worked hard to get me the best deal

Ashley Brohm was so friendly and very professional. She had lots of patience with me. She worked hard to get me the deal I was happy with.

April 24, 2025
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Reply from Heacock Classic

We're thrilled to hear that you've had a positive experience with our representative! Your feedback means a lot to us and serves as a source of motivation for our entire team to continue delivering exceptional customer service. Thank you for taking the time to share your thoughts, and we look forward to continuing to exceed your expectations in the future!

Rated 5 out of 5 stars

It was a simple transfer

It was a simple transfer
Smooth quick and easy

April 24, 2025
Heacock Classic logo

Reply from Heacock Classic

We are absolutely thrilled to hear that you were pleased with our quick service! Our team works diligently to ensure we meet and exceed your expectations in a timely manner, and we're genuinely grateful for your recognition of our efforts. Don't hesitate to reach out to us in the future, as we're always here to assist you. Once again, thank you for your positive feedback!

Rated 5 out of 5 stars

Fast and simple

Fast and simple

April 24, 2025
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Reply from Heacock Classic

We're glad you enjoyed your experience with us! Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Thank you!

Rated 5 out of 5 stars

Jennifer Lauck was easy to work with…

Jennifer Lauck was easy to work with and answered any questions I had. A real joy to deal with. Will be telling all my car friends to call her when their policy runs out. Thank you for all your help with this.

April 30, 2025
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Reply from Heacock Classic

Thank you very much for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our customer service team and found our process easy to navigate. Our goal is to provide our customers with a seamless and stress-free experience, and we are glad to hear that we were able to achieve that for you. We truly appreciate your business and hope to continue providing you with exceptional service in the future.

Rated 5 out of 5 stars

Insurance search

I called Heacock ins for my classic car insurance as I have used them a couple times before. It was a quick conversation and I got a price now I'm all set for a year

April 16, 2025
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Reply from Heacock Classic

We are absolutely thrilled to hear that you were pleased with our quick service! Our team works diligently to ensure we meet and exceed your expectations in a timely manner, and we're genuinely grateful for your recognition of our efforts. Don't hesitate to reach out to us in the future, as we're always here to assist you. Once again, thank you for your positive feedback!

Rated 5 out of 5 stars

Susan was fantastic to deal with

Susan was fantastic to deal with, she was very helpful and knowledgeable. I really appreciated her assistance!

April 22, 2025
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Reply from Heacock Classic

Thank you so much for your positive feedback! We're thrilled that you had a great experience, and your kind words mean a lot to our team. It's our goal to provide excellent service and to ensure customer satisfaction. If you have any further questions or needs, please don't hesitate to reach out. We look forward to a long relationship together, and we appreciate your support!

Rated 5 out of 5 stars

Christi was very pleasant and easy to…

Christi was very pleasant and easy to work with.

April 14, 2025
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Reply from Heacock Classic

We're thrilled to hear that you've had a positive experience with our representative! Your feedback means a lot to us and serves as a source of motivation for our entire team to continue delivering exceptional customer service. Thank you for taking the time to share your thoughts, and we look forward to continuing to exceed your expectations in the future!

Rated 5 out of 5 stars

Tonya was very kind helpful and…

Tonya was very kind helpful and courteous. She walked me through my plan and explained it with great detail.

April 12, 2025
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Reply from Heacock Classic

We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!

Rated 5 out of 5 stars

Excellent Service

Excellent customer service

April 18, 2025
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Reply from Heacock Classic

We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!

Rated 5 out of 5 stars
Heacock Classic logo

Reply from Heacock Classic

We're glad you enjoyed your experience with us! Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Thank you!

Rated 5 out of 5 stars

Easy to understand

Easy to understand. Answered all my questions.

April 16, 2025
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Reply from Heacock Classic

We're glad you enjoyed your experience with us! Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Thank you!

Rated 5 out of 5 stars

Quick service.

Easy internet access and quick reply from the company salesperson.

April 10, 2025
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Reply from Heacock Classic

We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!

Rated 5 out of 5 stars

Amanda Jones

Amanda was very helpful and a pleasure to work with.

April 15, 2025
Heacock Classic logo

Reply from Heacock Classic

We're thrilled to hear that you've had a positive experience with our representative! Your feedback means a lot to us and serves as a source of motivation for our entire team to continue delivering exceptional customer service. Thank you for taking the time to share your thoughts, and we look forward to continuing to exceed your expectations in the future!

Rated 5 out of 5 stars

Michael was a pleasure to do business…

Michael was a pleasure to do business with, he was patient, understanding and answered all of my questions. I will recommend Heacock based on this experience.

April 15, 2025
Heacock Classic logo

Reply from Heacock Classic

We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!

Rated 5 out of 5 stars

Happy Corvair!

I am really happy with the price of the insurance. Very reasonable in my opinion. Steven (my agent) was fantastic and made the experience top notch! Five Stars!

April 15, 2025
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Reply from Heacock Classic

We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!

Rated 5 out of 5 stars

Fidel did everything he said he would…

Fidel did everything he said he would do and in a timely matter.

April 14, 2025
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Reply from Heacock Classic

We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!

Rated 5 out of 5 stars

Great communication.

Great communication.

April 12, 2025
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Reply from Heacock Classic

We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!

Rated 4 out of 5 stars

49Chevy

The helpful information from the agent

March 30, 2025
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Reply from Heacock Classic

We're glad you enjoyed your experience with us! Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Thank you!

Rated 5 out of 5 stars

Great expierence

explained the changes and made everything easy.

April 9, 2025
Heacock Classic logo

Reply from Heacock Classic

We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!

Rated 4 out of 5 stars
Heacock Classic logo

Reply from Heacock Classic

We're glad you enjoyed your experience with us! Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Thank you!

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