HB Sports Reviews 

7,704
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,023 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praised the products for their quality and accuracy, often finding exactly what they needed at competitive prices. The ordering process was simple, easy to navigate, and supported by clear communication and timely updates. Many highlighted the fast and efficient delivery, with items frequently arriving on time or even early. The staff also received commendation for being helpful and treating customers like family. However, some customers experienced delivery delays, with orders taking longer than expected or not arriving within the promised timeframe.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and efficient shipping,... See more

Product

Clients share positive opinions on product, with many reviewers highlighting the quality and durability of... See more

Order

Customers had positive experiences with order, praising the ease and simplicity of the ordering process, with... See more

Price

Customers consistently note positive experiences with price, often finding products at the cheapest rates... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness and professionalism.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast delivery. Got exactly what I wanted at fair price. They were out of stock on a pair of batting gloves. They let me substitute another pair by emailing me. Good communication. Very helpful. Great... See more

Rated 5 out of 5 stars

Headbanger has great deals and the checkout process is super easy. Shipping was very fast and products arrived in time for play. Highly recommend them as one of your sources for softball products and... See more

Rated 5 out of 5 stars

The Headbanger Sports website is great ~ easy to navigate, and provides solid descriptions for the products. They have very competitive prices versus other sites I have looked at. This is the second t... See more

Rated 5 out of 5 stars

The staff went above and beyond with assisting my Mom and myself with a technical issue. The product my son received is exactly what he expected. Hands down excellent customer service and quality prod... See more


Company details

  1. Sporting Goods Store
  2. Baseball
  3. Baseball Goods Store

Written by the company

We are an eCommerce Baseball and Softball Retail Company who specializes in our Customers Overall Experience and Customer Service while supplying amazing prices on Bats and Equipment. We're professional and fun, all of us have a passion for what we sell. We also try our best to not forget about those who helped get us here. We enjoy treating our customers, employees, and people around us like family. This business has enabled us to Donate to Local Leagues and Organizations, and we search daily for the next way to improve someones life for the better. Yes we sell Baseball & Softball Bats and Equipment but there's so much more to it.

Lowest Price Guarantee

Written by the company

Find it Cheaper Somewhere Else?
We will price match - call us at 888-540-2287 and we'll match a competitors price for the same in-stock product you're looking for.

Fast Free Shipping

We Ship Everything Fast and Free!

All Baseball and Softball Bats & Gear Ship Same Business Day by 3pm EST. We offer free shipping on all items with affordable expedited options at checkout!

Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(7,704)

984 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered the wrong weight bat

I ordered the wrong weight bat. I've called once outside of your business hours (first attempt) and twice during business hours only to have my messages ignored. I've also sent multiple emails attempting to exchange the bat for the correct weight, again with no response. I even explained I'd be traveling shortly and wanted this resolved prior to my trip... no response to this day.

What's most infuriating is that I'm receiving marketing emails several times a week. Get your act together headbanger sports! This is the first negative review I've ever left anyone.

June 8, 2026
HB Sports logo

Reply from HB Sports

We recently received your negative review regarding a lack of response to an exchange request. After reviewing our records, we are unable to find any prior emails, messages, or phone calls associated with the contact information on your order.

If you would still like to exchange your bat, please reach out to us and we would be more than happy to assist you. We offer free exchanges on all orders, so we want to ensure your request is handled correctly.

Feel free to email us at info@headbangersports.com, or call us at 888-540-2287. These are the only two ways to contact us.

Thank you
Headbanger Sports

Rated 5 out of 5 stars

Bat shopping made easy

The website was easy to navigate and ordering was hassle free. My order came on time, actually one day earlier than expected. I would definitely make purchases with Headbangers again.

June 12, 2026
Rated 1 out of 5 stars

Bought the Glove off of eBay

I bought the glove off of eBay.
They contacted me about the glove and I had no issues with any of that. While talking to the Rep I asked about the break-in service and we took care of that (super helpful Rep)The break in service was not what I thought it's still super stiff.
Probably should have gotten a 14" glove.
Super helpful Rep,easy process.
I wouldn't buy the break-in service,I was imagining a softer easier to use glove,I will get it there in a couple months.

June 11, 2026
HB Sports logo

Reply from HB Sports

Steven,

We apologize again for the delay with your glove. As soon as we realized it was still with us at a tournament setup, we contacted you immediately, and at that time you were understanding and okay with waiting until we returned.

As for the glove break-in, we do have video showing the glove in what appears to be a well broken-in condition. If you are unhappy with the break-in service, we would welcome the opportunity to speak with you directly and work toward a resolution.

That said, we do feel your review does not accurately reflect the full process or communication surrounding this order. If you would like to discuss it further, please give us a call and we would be happy to talk through it with you.

Headbanger Sports
888-540-2287

Rated 2 out of 5 stars

The bat I ordered and paid for express…

The bat I ordered and paid for express shipping was not delivered by the time I needed it. Now having to try and refund the whole thing. The bat showed up 2 days later and that was even after the 2 day shipping I paid for. So a total of 5 days it took and my son’s birthday was over when it arrived.

June 11, 2026
HB Sports logo

Reply from HB Sports

David,

We sincerely apologize for the delay with your order and understand how disappointing that was, especially since it was intended for your son’s birthday.

Please note that the delay was not caused by our processing time. According to UPS tracking for shipment 1ZAC51570234653224, the package experienced a carrier transit issue after it had already shipped.

As a courtesy, we refunded your express shipping charges. If you no longer need the bat due to the delay, we would be happy to accept the return and waive any applicable fees for the inconvenience.

We truly apologize again and appreciate your understanding.
Headbanger Sports
888-540-2287

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