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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting items arrive in excellent or even pristine condition, exceeding expectations for vintage wear. The pricing is frequently highlighted as very reasonable, offering great value, especially considering the quality received. Reviewers also appreciate the fast and efficient delivery service, with items arriving quickly and well-packaged, sometimes including a personal touch like a thank you note. The overall service is described as brilliant and easy to deal with, making the shopping experience smooth and enjoyable, even for returns. However, some customers mentioned that the packaging could have been better, despite the items arriving in good condition.

What people talk about most

Product

Consumers find product quality to be excellent, with many reviewers praising items as being in great... See more

Quality

Customers consistently note positive experiences with quality, frequently praising items for being in great... See more

Delivery service

Clients share positive opinions on delivery service, consistently praising its speed and efficiency. Many... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence and efficiency.... See more

Price

People report positive experiences with price, consistently finding items at great or reasonable prices.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quality gear,given that little bit extra personal touch by Headlock. Will use again and definitely recommend to Family and Friends. Keep up the good work. Class is Permanent.

Rated 5 out of 5 stars

All-round brilliant service! The site itself is great and garment measurements and descriptions allowed me to buy with confidence. Delivery was fast and the items packaged well. Most importantly, t... See more

Company replied

Rated 5 out of 5 stars

I've made 2-3 purchases now and all of them have been both fast and easy, I even had to return an item once because it didn't fit and that too was super easy with the included return form. Pric... See more

Company replied

Rated 5 out of 5 stars

This was my first time using Headlock - it was seamless! My order was completed easily, and the communication was great throughout. The item arrived packaged really well - clearly it had been looked a... See more

Company replied


Company details

  1. Vintage Clothing Store
  2. Clothes Market
  3. Clothing Store
  4. Used Clothing Store

Written by the company

We started back in 2009 trading at Vintage Fairs, Festivals and over eBay. Now we hold Vintage Clothing Sale events with 15 Students' Unions, Have our own online store and still trade at festivals. We list new products to our website every week so keep an eye out for a rare football shirt, the perfect Barbour Jacket or some Carhartt Workwear!


Contact info

4.9

Excellent

TrustScore 5 out of 5

176 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent store. Quick and smooth transaction and the item was exactly as described, I love it. Very quick delivery too!

December 28, 2023
Headlock logo

Reply from Headlock

Great thank you!

Rated 5 out of 5 stars

Bought a shirt for my Rugby fanatic…

Bought a shirt for my Rugby fanatic grandson as Xmas present. Next day delivery as promised, first class product. He loved it,I appreciated the service. Thank you

December 20, 2023
Unprompted review
Headlock logo

Reply from Headlock

Great thank you!

Rated 5 out of 5 stars

Sweatshirt, great experience

I bought sweatshirt from headlock and it was exactly as expected. The item was in great condition and the sizing was spot on. Add to that the the delivery was very quick too. Overall a good experience and I will be visiting headlock again. I don't usually write reviews, but this was worth writing.

December 18, 2023
Unprompted review
Headlock logo

Reply from Headlock

Amazing thanks for the feedback!

Rated 1 out of 5 stars

Worst internet purchase ever...

Bought two shirts both in terrible condition. Returned but no return postage refunded. The single star reflects the refund reaching me within two weeks.
Headlock have suggested there is a qualifying description saying the garments are not 100% however this needs to be scrolled down to and is well below the add to basket button. I suggested to them that this needs to be clearer and above the add to basket button so people don't feel mislead as I do.

November 29, 2023
Headlock logo

Reply from Headlock

The condition of the shirts being fair and some small marks and damage was stated in the product description, the products were refunded within 3 working days of being received back from the customer. We have reached out to him to see if we can help any further and are awaiting a reply. Our condition section is just above the add to basket button where its always been.

Rated 5 out of 5 stars

Really great quality stuff

Really great quality, like new, great selection and pricing. Got a couple nice jumpers and they were A1.

November 24, 2023
Headlock logo

Reply from Headlock

Awesome glad you like them!

Rated 5 out of 5 stars

Great Service

Great Service. Tracked item all the way. Condition was as described. Very happy.

October 22, 2023
Headlock logo

Reply from Headlock

Great thanks!

Rated 5 out of 5 stars

Great experience

Good experience. Slight issue with delivery, but when I made contact they were super responsive and sorted out next day delivery for me to ensure the shirt arrived in time for my daughter’s birthday. Would defo shop here again.

October 8, 2023
Headlock logo

Reply from Headlock

Great thank you!

Rated 4 out of 5 stars

Great service

Great service, fast shipping to US. Only qualm is the lack of descriptive measurements, jacket sleeves very very short for me but luckily I know how to lengthen them and enjoy a project

October 6, 2023
Headlock logo

Reply from Headlock

Thanks and thank you for the feedback

Rated 5 out of 5 stars

First time customer

First time customer. Great range of items on the website. Purchase was well priced. Updates about the order and delivery were regular. Item arrived well packaged and within a few days of ordering. I would recommend to other vintage inspired dressers.

September 11, 2023
Unprompted review
Headlock logo

Reply from Headlock

Great thanks!

Rated 5 out of 5 stars

Good all round

Very slick. Easy to order and arrived very quickly indeed. Postage and packing was cheap. Delighted with what I bought, too.

August 28, 2023
Headlock logo

Reply from Headlock

Awesome thank you!

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