Ordered a 32" Chau Gong on June 9th. It finally came (August 13th). I recieved some of the free gifts first. You just have to be very patient and know the customer service doesn't really exist past fu... See more
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The 9 pc Chakra Tuning Fork Set is one of quality for sound healing. Assists in release of tension and energetic blocks while being lightweight and easy to use. Each tuning fork bag keeps the forks or... See more
Cudnt get a straight answer regarding delivery, always in transit, finally arrived this morning after waiting over a month. Found the 9 fork set to be inferior quality compared to Sonoki, I also... See more
Company replied
Absolutely frustrating. The CS doesn’t even deserve 1 star Placd an order HS9079 and got the product after a long wait which was never mentioned on the website about the EDD. Received the order a... See more
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3.0
Average
154 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
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Complete and utter scam - do not buy from them
Update: no refund has been processed. Reply from’Emma’ is not accurate. No refund given.
Do not trust this company. Read the other negative reviews.
Complete and utter scam. £300 they have had of my hard earned money and no goods sent at all. They do not send out orders in 7-12 days, when email supposed customer service it takes a while then receive a reply telling you to be patient your order has gone to their logistics company (not named and no tracking information provided). No name on the email or other contact information. Not a legitimate company. Requested full refund and will be pursing them legally for fraud. Scammers, do not use or trust this website. Appears real but is not.
Update 15/2/25
After several emails requesting Healing Sounds to give their address, contact number and name of who is sending the email replies they have continually completely ignored my request and will not provide information asked for. They have sent a fake tracking number for Yun Express, the tracking number does not exist when put into Yun Express website.
They keep sending emails thanking me for my patience. I do not believe my items have been shipped (no evidence whatsoever of this) and they are far from ‘transparent’ as they claim to be. I have repeatedly asked for a full refund to no avail.
Happy to provide FULL evidence of my orders and correspondence to Trust Pilot customer services but not willing to send all of my details to this company again until they have provided their full contact information as requested.
February 7, 2025
Unprompted review
Reply from Healing Sounds
Dear Laura,
We sincerely apologize for the frustration and inconvenience you have experienced. We completely understand your concerns and regret that your experience did not meet your expectations.
We want to reassure you that we have processed your refund as requested. We never intended for this situation to cause distress, and we take full responsibility for the delays you encountered. Unfortunately, due to an unexpectedly high number of orders in January, we faced logistical challenges that affected our usual processing times.
Again, we deeply regret any frustration this has caused and truly appreciate your patience. If you have any further concerns, please don’t hesitate to reach out—we are here to assist in any way possible.
Best regards,
Emma
Healing Sounds Team
Reply from Healing Sounds
Dear Tabi,
Thank you for sharing your feedback, and we sincerely apologize for the delay in receiving your lyre harp. We understand how frustrating this must have been, and we deeply regret the inconvenience caused.
We want to assure you that your order is indeed on its way. Due to an unusually high volume of orders in January, we experienced significant delays in processing and shipping. This is not the level of service we strive to provide, and we are taking steps to ensure such delays do not happen again.
You can track your order using the following link: https://healing-sounds.com/apps/track123. If you encounter any further issues or have additional questions, please don’t hesitate to contact us so we can assist you promptly.
We truly value your patience and understanding as we work to improve our processes and ensure timely deliveries for all our customers. Thank you for giving us the opportunity to address this matter.
Best regards,
Healing-Sounds.com
Buyer beware
Buyer beware! Scammers! You will not receive your order. Thieving rats stealing people's hard earned money. So angry & upset.
February 7, 2025
Unprompted review
Reply from Healing Sounds
Dear Lauren,
Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience you experienced. We want to clarify that Healing-Sounds.com is a legitimate business, and we deeply regret that your experience did not meet your expectations.
We have processed a full refund for your order via PayPal, as requested.
In January, we faced an unusually high volume of orders, which caused delays in our shipping process. This is not the level of service we aim to provide, and we are taking steps to improve our operations to ensure timely deliveries in the future.
We truly value your feedback and are committed to providing a better experience for all our customers. Thank you for giving us the opportunity to address this matter.
Best regards,
Healing-Sounds.com
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