Useless! Booked an appointment, and was sent the Dr's name (was to be a new patient) and was sent the time and the physical address; 275 Grey St South Brisbane. Why? They are online services only?... See more
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See what reviewers are saying
I have never had an issue with booking via Healthengine until today. I booked an appointment at the doctors I’ve visited several times. The receptionist asked me if I was new. I said no, she asked me... See more
Company replied
Dr Kristine Gail is good and friendly. I recommend her. My experience with Healthengine is awesome. I don't have to wait in queue in clinic spreading cold. I can do it all virtually. Perfect consul... See more
Great app saving time and allowing users the space to calculate and coordinate days and times without the back and forth over the phone. Especially helpful when feeling unwell and have little patience... See more
Company details
Written by the company
Get better connected to healthcare. At Healthengine, you can find the right care, connect with healthcare providers and manage your healthcare, all in one place. We’re here to help you get a better experience across each step of your healthcare journey, making healthcare more affordable, convenient and certain.
Contact info
PO Box 7754, 6850, Cloisters Square, Australia
- 1300 377 639
- support@healthengine.com.au
- healthengine.com.au
3.5
Average
183 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I had better service with helth engine…
I had better service with helth engine specially when i book an appointment with q1 medical center. the doctors in Q1 are exceptionally well to provide solutions to any of the health issues specially Dr Sudha and Dr Raja gave me and for my wife tremendous service, at last we found a family Doctor we really adore you Dr Sudha.
May 14, 2018
Unprompted review
Reply from Healthengine
Thank you for sharing your experience and glad to hear you found the right doctors for your family.
HealthEngine is not reliable …
Basically HealthEngine claims to simplify booking an appointment with your GP using its own online website, which in my case was linked to my GP's website. I have used it on three occasions. In my view the website is clunky and far from simple to navigate. It is probably be faster to phone your doctor. On the only occasion that I used the map reference to get more details on location, I found the practice was mistakenly placed over 300km away in north west Sydney. The final straw was when I turned up at my GP after an apparently successful booking through HealthEngine only to find they had no record of the appointment. I was told that this had happened on other occasions with other patients.
February 6, 2018
Unprompted review
The website got worse over time
They have this multiple authentication system. I did the sms authentication for an appointment for my wife. But my wife didn’t do the authentication. As such, they sent me a confirmation saying the
appointment went through, but the clinic said they never received an appointment request through health engine. Very frustrating. We missed out on an important appointment today due to health engine’s mess up.
February 5, 2018
Unprompted review
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