Healthengine Reviews 

183
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Useless! Booked an appointment, and was sent the Dr's name (was to be a new patient) and was sent the time and the physical address; 275 Grey St South Brisbane. Why? They are online services only?... See more

Rated 3 out of 5 stars

I have never had an issue with booking via Healthengine until today. I booked an appointment at the doctors I’ve visited several times. The receptionist asked me if I was new. I said no, she asked me... See more

Company replied

Rated 5 out of 5 stars

Dr Kristine Gail is good and friendly. I recommend her. My experience with Healthengine is awesome. I don't have to wait in queue in clinic spreading cold. I can do it all virtually. Perfect consul... See more

Rated 5 out of 5 stars

Great app saving time and allowing users the space to calculate and coordinate days and times without the back and forth over the phone. Especially helpful when feeling unwell and have little patience... See more

Company details

  1. Software Company

Written by the company

Get better connected to healthcare. At Healthengine, you can find the right care, connect with healthcare providers and manage your healthcare, all in one place. We’re here to help you get a better experience across each step of your healthcare journey, making healthcare more affordable, convenient and certain.


Contact info

3.5

Average

TrustScore 3.5 out of 5

183 reviews

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3.5

All reviews

(183)

39 reviews in the last 12 months

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Rated 1 out of 5 stars

Overpriced advertising

Advertises as "free" listing for practices but actual costs are ridiculous.
Pricing (Per Location):
One time setup fee of $149
12 months fixed term
$29/month solo practitioner + $49 new patient fee

May 27, 2025
Unprompted review
Rated 1 out of 5 stars

I would give a 0 if I could

I would give a 0 if I could. I booked an appointment through here and subsequent prescription was routed through this absolute garbage app.

As a result it default to opening my prescription and then lost it on the app. It took a member of staff at the chemist to show how to open the link in safari as the only work around.

I’ll happily be looking into ways to take this further as it could be a genuine health threat for people needing repeat prescriptions. -100.

Stay away from this app.

May 25, 2025
Unprompted review
Rated 1 out of 5 stars

Doc was in hurry

Doc was in hurry. Just tell them the medicine name and they will provide prescription but if you ask them if this med is ok? No prescription will be provided and phone was cut even before I was asking for a simple cold and flu prescription to take claim from my insurance.

April 29, 2025
Unprompted review
Rated 1 out of 5 stars

Quick to charge but no service!

Booked an appointment this morning and did not receive a call. I was travelling and sat in one place for an hour waiting for the promised call that never came. When I tried to contact Healthengine I couldn’t speak to anyone and the chat function just gave generic information that was no help. I tried emailing Healthengine on the patient email with no luck. They were quick to charge me but did not provide the service promised. Save your money and don’t bother with this organisation!

March 14, 2025
Unprompted review
Rated 1 out of 5 stars

Account recovery doesn't work

There account recovery procedure doesn't work so I can't login. Also I applied and paid for medical certificates I never received. There has been no response for the support ticket I submitted on that one so it looks like I have lost my money.

June 24, 2024
Unprompted review
Rated 1 out of 5 stars

The website is terrible

The website is terrible. It isn’t easy to enter your birthdate. I left the site for a few seconds to get my Medicare details, but when I returned I had to start all over again.
I had also provided this information a few years ago, yet I have had to do it all over again.
Not intuitive.

April 3, 2024
Unprompted review
Rated 1 out of 5 stars

Paid but no website

In November 2023, I paid Healthsite, who I was told was an arm of Healthengine, nearly $2,500 to create my website. As of 17th March 2024, I still have no website, with not one phone call returned and since December, with no emails other than automated ones to say that every person I contacted no longer works there. Can someone help, please?

March 17, 2024
Unprompted review
Rated 5 out of 5 stars

Dr Kristine Gail is good and friendly

Dr Kristine Gail is good and friendly. I recommend her.

My experience with Healthengine is awesome. I don't have to wait in queue in clinic spreading cold. I can do it all virtually. Perfect consultation. I got my prescription all done virtually. Great and efficient services!

July 18, 2023
Unprompted review
Rated 1 out of 5 stars

worthless

worthless - a booking app that doesn't make a booking. I made an appointment only to show up and be told there was a 'glitch' and the system had booked multiple people for the same appointment.

they only have one job and they are not even doing that!

May 19, 2023
Unprompted review
Healthengine logo

Reply from Healthengine

Hi SueSan, I'm sorry to read about your experience and I've flagged your note for the team. Getting some more info from you would be helpful and I hope you will contact my team members at patienthelp@healthengine.com.au They can look into this for you and help get you booked.

Rated 1 out of 5 stars

will not reserve your booking

Booked an appointment for a COVID vaccine only to find that Healthengine had booked 4 people for each slot. I was sent away and now I have to book again and start the whole thing over.

May 19, 2023
Healthengine logo

Reply from Healthengine

Hi Anne. I'm sorry to hear about your experience and would ask that you please get in touch with my team members at patienthelp@healthengine.com.au so they can look into this issue for you.

Rated 5 out of 5 stars

I have been a patient of Shalom Medical…

I have been a patient of Shalom Medical Centre Mandurah GP Dr Pratheesh Anthonypillai for several months now. Firstly, Dr Anthonypillai is extremely knowledgeable and experienced which instills a great deal of confidence to the patient knowing that whatever the medical ailment, Dr Anthonypillai will make an informed and evidence based diagnosis and prescribe the corresponding treatment. Second, and equally important, Dr Anthonypillai is one of those rare doctors who can communicate medical information to the patient in a manner that is easy to understand but with always presenting the full clinical picture. Therefore, I recommend Dr Anthonypillai to anyone seeking a GP where you can feel confident that your medical needs will be taken care of to the highest of medical standards. Andrew

May 9, 2023
Unprompted review
Healthengine logo

Reply from Healthengine

Thanks, Andrew, for sharing your experience and we passed on your feedback to the medical centre and your doc. Glad you found such great care.

Rated 5 out of 5 stars

Quick access to Bulk Billed appointments.

This app provides quick access to appointments at the BULK BILLING medical clinic near me.

I use this app, and attend this clinic, because I want to support BULK BILLING clinics.

March 14, 2023
Unprompted review
Healthengine logo

Reply from Healthengine

Thanks, Doug, for sharing your experience with the Healthengine app!

Rated 5 out of 5 stars

Very convenient

Very convenient. Easy to access and follow. Just a really great app to have.
WONDERFUL!

March 14, 2023
Unprompted review
Healthengine logo

Reply from Healthengine

Great to hear about your experience with the Healthengine app. Thanks, Carol.

Rated 5 out of 5 stars

I love using this

I love using this, it makes live so much easier.

March 13, 2023
Unprompted review
Healthengine logo

Reply from Healthengine

Thanks, Frances, for sharing your take on the Healthengine app!

Rated 4 out of 5 stars

Great clinic

Nice easy staff and doctors and nurses

March 13, 2023
Unprompted review
Healthengine logo

Reply from Healthengine

Glad you were able to get connected with a great GP clinic through Healthengine, Kate!

Rated 5 out of 5 stars

Easy to book an appointment with my…

Easy to book an appointment with my doctor. The questions are clear and easy to fill out.

March 13, 2023
Unprompted review
Healthengine logo

Reply from Healthengine

Thanks for the feedback, Louise and glad the process was easy for you.

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