Not the greatest customer service, I have a repeat order set up which includes a discount, but they give a bigger discount if you just buy as a single item. They also send you discount codes if you do... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic Customer Service from Ciara today. I always have a good experience with Health Express with my weight loss medication orders. Today I encountered technical problems and after s... See more
I had my doubts when I was ordering my medicine as I have to prescribe it to receive. I am not german and I have exemption from german health insurance therefore I wasnt able to prescribe the pills at... See more
The process was very fast, with a detailed questionnaire and quick access to treatment. It’s also much more affordable compared to in-person consultations. I highly recommend it.
4.5
Excellent
9K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was very smooth in time and…
Everything was very smooth in time and very cheap.
September 7, 2024
It was so great!
It was so good, I ordered and my order has been delivered on time [within 2 days]. Thanks!
July 30, 2024
The Best 555
July 14, 2024
Arrived late
July 3, 2024
the recepie packaging was missing…
the recepie packaging was missing checked. I got for some reason a spanish can of beer but no chicken when it was part of one recepie.
June 29, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Unable to speak to any doctor
Unable to speak to any doctor,
All my lunchtime was wasted by a pharmacy technician who spent 30 minutes trying to find out anything only to panic and declined my order.Avoid if you can.
June 19, 2024
Unprompted review
Reply from HealthExpress
Dear Irina,
Thank you for your review.
Following your contact with our customer services team via live chat yesterday we have as requested sent a follow up email providing more information as to why our clinical team declined the consultation. Our customer service team relay information between the patients and the clinical team and if you have any further question or queries please contact them as they are happy to help.
We apologise that we were unable to fulfil your order on this occasion.
Kind regards
The HealthExpress team.
I still didnt receive my product
I still didnt receive my product. Please revise that, they said couldnt delibera, what happens now? Do I receive my money back?
Ihre Sendung von:
Apotheek Bad Nieuweschans BV Auftrag HEX
Sendungsnummer:
00340434326019538755
Looking foward to hearing from you
April 21, 2024
Endless complications and double talk
Endless complications and double talk. No consistency amongst the chat reps and doctors. No ckear method of medicibe returns or refunds. I got 13 spam emails even though I did not sign up for any subscriptions. I still have not recieved my medicine. Pretty soon, I will acuse them of fraud if they don't start communicating with me properly.
April 15, 2024
Top Service
April 14, 2024
I thought they were very good.
Excellent, I thought their service was very good. fast, accurate, customer service is good. Good online patient care. I recommend and I would use them again
October 2, 2023
Unprompted review
Top Service
December 26, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.