Absolutely terrible. No support. Left in limbo have been told contradicting things. You are left in limbo especially if you had any procedures before the old HW went into liquidation. VERY EAGER TO... See more
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See what reviewers are saying
From start to finish my experience with Healthier Weight and in particular the staff that I encountered at Spire Parkway Solihull has been amazing! I consulted with Arabella mainly over my booking an... See more
Company replied
Healthier Weight made my experience stress free , I had revision bariatric surgery. From the 1st contact to present. I can contact them any time for any question and theg always return my call with a... See more
Company replied
From start to finish the service has been exceptional. Professor Singhal is class leading and the backroom staff/nurse are excellent. My treatment was carried out at the excellent Fitzrovia hospit... See more
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Company details
Information provided by various external sources
Healthier Weight is exclusively devoted to the management of overweight and obese patients. No other healthcare organisation in Europe provides such a comprehensive range of obesity surgery and weight loss programmes.
Contact info
11 Highfield Road, B15 3DU, Birmingham, United Kingdom
- 0121 693 4488
- enquiries@healthierweight.co.uk
- healthierweight.co.uk
4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent
Excellent
I am thrilled with the service I have received to date, communication has been excellent and everyone so very kind and understanding.
June 8, 2023
Reply from Healthier Weight
Thank you for kind feedback Trudi, that's wonderful to hear. Clear and consistent communication is so important to help patients feel well-prepared and supported throughout their journeys. We look forward to following you on yours!
Warmest Regards,
HW
Everyone I have spoken to have been…
Everyone I have spoken to have been very helpful. from the moment I signed up for the surgery.
June 7, 2023
Reply from Healthier Weight
Many thanks for your review Wendy - we are always happy to help!
Warmest Regards,
HW
Avoid!!!!
I had a band in 2019, I was advised by surgeon that I would need at least 8 fills to see results, so i thought this meant I was having 8 fills no matter what, anyway covid 19 hit and we then go into lock down 2020, I suffered with mental health due to this and was off work a further year due to mental health I have advised this to staff at healthier weight and have all medical history on this, I had a band adjustment finally back in 2022 in Cardiff I have since tried and tried to book an adjustment but got no joy, they have now advised that there is no longer a clinic going to be in Cardiff, but it's OK you can still ome to Birmingham bare in mind Cardiff is a 30 min drive, Birmingham is 3 hours drive so there and back to have a fill is going to be 6 hours drive in total,the answer I got is you can always go to someone else as your out of warranty hmmmm I was told to go to somone else when I paid thousands of pounds to this company, avoid this company!!!!!! Would not recommend!!!!!
June 7, 2023
Unprompted review
Reply from Healthier Weight
Hi Gemma,
Thank you for sharing your experience with us.
We have a band adjustment policy in place which outlines the time that must pass in between adjustments – this policy is in place for the sake of patient safety, to avoid the risk of infection. We will not adjust a band unless medically indicated, as our main focus is always patient safety. There is not one fixed number of adjustments included in our aftercare, as this varies vastly between patients, based on individual needs. As we have advised on a telephone call with you, we are very transparent about our adjustment policy in our Terms and Conditions.
The pandemic had an impact on businesses and health care services all across the country, including here at Healthier Weight. As a business, we did our best to adapt during times that were challenging and uncertain, whilst always keeping patient care as a priority. Your Aftercare period ended in 2021, yet we have honoured 2 x free-of-charge band adjustment appointments as a gesture of goodwill, in light of the pandemic and the recent circumstances.
We note that you called us once in 2022, in May, to book a band adjustment. An appointment was booked for you accordingly, in the same month of that call. We received no further correspondence from you during 2022. The next time you contacted us was on the 7th of June 2023 in response to a message received from us, which notified patients that we would no longer be offering appointments in the Cardiff clinic. We understand the disappointment in response to this announcement. The end to our services in Cardiff was out of our control and it is as much as a disappointment to us, as it is to our Welsh patients.
On our telephone call, we informed you of the options going forward. To offer a solution where you remain under the care of Healthier Weight, we suggested travelling to Birmingham, as this is the nearest clinic to Cardiff. However, we have also explained clearly that you can still attend the same Cardiff clinic directly, separately from Healthier Weight.
We care deeply about our patients and will always do our very best to accommodate the individual needs and circumstances of each patient. As a Healthier Weight patient, you are a patient with us for life and we will continue to support you on your journey, if you are ever in need of assistance.
Warmest Regards,
HW
HW have been the perfect team
HW have been the perfect team, seamlessly managing my care for 20 months now. They helped manage my disappointment when my test results meant postponing surgery, they liaised with me about possible dates, pre op dieting, what supplements to take and generally preparing me for this life changing surgery.
When my initial date was postponed, there immediately refunded the money I’d paid which really helped me to build up trust in them. After the surgery they telephoned regularly to check up on me, making sure I was ok and managing. Each time someone different rang, they knew all about me and knew what conversations I’d had with their colleagues. They really were the best and I am ever thankful that this company was recommended to me. I wouldn’t hesitate to do the same.
May 25, 2023
Unprompted review
Reply from Healthier Weight
Hi AE,
Thank you for taking the time to share such a thoughtful review. It is wonderful to hear your positive feedback - patient care is absolutely essential to what we do and hearing your experience is heart-warming.
We are pleased that you have felt supported and well-informed throughout your journey so far. Thank YOU for choosing Healthier Weight - we are so excited to follow and support you on your incredible journey!
Warmest Regards,
HW
So far everytime i all to book an…
So far everytime i all to book an appointment or when I went to all the staff been professional and very helpful.
Thanks
Celma Brito
May 21, 2023
Reply from Healthier Weight
Many thanks for your kind feedback Celma - we are always happy to help!
Warmest Regards,
HW
My Journey so far with Healthier Weight…
My Journey so far with Healthier Weight has been perfect. All staff have been friendly and knowledgeable.
Any questions I have asked have been answered.
All calls have been arranged before and when the call is due they have been at the time arranged.
May 21, 2023
Reply from Healthier Weight
Hi Joanne,
Thank you for your review. It is lovely to hear that the care you have received on your journey so far has been thorough and punctual. We look forward to continuously supporting you on your journey.
Warmest Regards,
HW
The team are so kind and caring
The team are so kind and caring. They helped me through all the process, made me feel supported and looked after. I 100% recommend using this company for your weight losee!
May 17, 2023
Reply from Healthier Weight
Hi Patsy,
Thank you for your kind review and for recommending us to others. It is lovely to hear that you have felt reassured and supported on your journey so far.
Warmest Regards,
HW
Absolutely made to feel at ease couldn’t praise the nurse up more
Absolutely made to feel at ease couldn’t of been happier with the nurse 10 out of 10
April 20, 2023
Reply from Healthier Weight
Thank you for your lovely words Kevin, we will pass this on to our Bariatric Nursing Team.
Warmest Regards,
HW
I would recommend to others that are…
I would recommend to others that are looking for surgery .
Healthier weight made sure I was happy with the service giving clear instructions of what to expect before and after surgery giving you time to process the procedure and after care .
They are always at the end of the phone and you are able to speak to them any time with concerns or just reassurance . If you are thinking about getting surgery please give them a call like me you won’t be disappointed all I can say is thank you healthier weight .
September 21, 2022
Reply from Healthier Weight
Hi Julie,
Thank you for taking the time to write this wonderful review. We are so pleased that you felt well-informed prior to surgery. Clear information and communication is incredibly important, as it provides patients with both reassurance and confidence in the journey that lies ahead.
We are just a phone call away and are always happy to help. We look forward to checking in with you on your journey and supporting you throughout.
Warmest Regards,
HW
Good and the bad customer service
Communication from my first enquiry was never great. Difficult to get hold of via email. Paitent coordinator could not answer questions I had and only seemed interested in getting my money and signing up. Then I never heard from that person again once I signed the documents.
I had almost no information prior to surgery but told someone would contact me. It took me to email and complain for things to start happening and pre op appointments to be made. Then everything all hit at once around 2 weeks pre op and I missed key information which I needed to know.
Dietician team is really good! Really helped with reducing sugar levels pre op. Friendly lady and felt comfortable talking to her.
I had an issue gaining my bmi 'proof' which I was hounded for multiple time by different people who I did not find to friendly.
Surgery - Amazing facillities, room was lovely and the night staff were amazing. Helping me out of bed after surhery when I just needed to stand up. Charge nurse couldn't do enough for me! Lovely lady.
Surgeon was great too. The anesthetist and his assistant were funny before they put me to sleep.
Post op-
I was told I had to keep something down before I could go home but I was never offered anything and had to ask for it.
Hospital did bring fresh jugs of water round 3 times a day.
Post op, had call back quickly with concerns I had which was good. 2 days post op and 3 week phone calls. No idea when the next one is. There is no pre warning of a call, they just call. Also post op, I had not seen amd email among the multiple emails I was suddenly sent, to follow a link to a website to see what I can and cannot eat and exrcies until over a week post op and again, I had complained to Healthier Weight I had not been given this information and was told I had been emailed once with a link to the website so look for the email
Having reminder emails for post op really should happen so information is not missed.
The app is not very good. Only helpful thing is tracking my weight and steps counter. I have deleted it now.
I feel having one or two people as main contacts would be best as I was speaking to different people each time a phone call would come in or email and it would be nice to build a rapore with someone during my treatment instead of multiple people who do not know me and are only picking up a file that morning like a lucky dip. I have spoken to around 5 or 6 different people within 5 weeks pre op and post op.
(Dietician has been the only constant person ive spoken to and has made me feel comfortable during this process)
All in all, I feel Healthier Weight needed the staff to improve how they may come across to paitens.
April 19, 2023
Reply from Healthier Weight
Thank you for taking the time to share your experience with Healthier Weight.
We are pleased to hear that you are satisfied with the level of care and support provided to you by our Dietician, as well as the team at the hospital.
It is, however, disappointing to hear that you have not been satisfied with other aspects of your overall experience with us.
It is important that we obtain evidence regarding patients’ BMI records, as this will help us identify if a patient is required to have additional care or assessments, hence our determination in obtaining this information from you. We would like to clarify that we take the safety of our patients very seriously and strive to provide them with all the necessary information prior to their weight loss surgery. Information regarding the post-operative stages are sent to patients ahead of the surgery date, to allow for sufficient preparation and planning.
We further note that you reviewed your terms & conditions when booking and signed to acknowledge you had understood them, as well as confirming you had read and understood the clinical information we provided. Our aftercare package is explained within this document and information is provided regarding the scheduled telephone contact. We understand that you have since asked us to contact you via email (prior to calling) and this is something that has been acknowledged and put in place as requested.
We would also like to confirm that our Patient Support Team and Bariatric Nursing Team work closely together, to ensure exchanged knowledge and insight among all team members. Please note that each team member has the same access and insight into each patient’s journey.
We value our patients and their feedback and are committed to improving our services. If there is anything further that we can do to assist you, please do not hesitate to get in touch.
Kind regards
HW
First class care…
Staff very efficient and informative esp pre surgery, numerous emails with information almost daily. Surgery went ahead as planned 10 days after consultant appointment. Staff at Livingston hospital were 1st class and very attentive, esp to a patient who was upset all night. Aftercare is ongoing with follow up appointments/phonecards. No issues personally, would highly recommend Healthier Weight.
April 15, 2023
Reply from Healthier Weight
Hi Elaine,
Thank you for taking the time to write this lovely review. It is both heart-warming and reaffirming to hear about your experience with us and that you have felt so well-informed and supported, as this is pivotal to us.
We look forward to following and supporting you on your journey.
Warmest Regards,
HW
Great team
Very professional and keep you updated with everything that is going on.
Everyone is so kind and they really do care and advise what is best for you.
May 10, 2023
Reply from Healthier Weight
Thank you for your kind words Allan - we are happy you felt cared for and well-informed. We look forward to continue supporting you on your journey!
Warmest Regards,
HW
Reply from Healthier Weight
Thank you for your review Francis.
Warmest Regards,
HW
A genuinely good experience
The only reason I have given a 4 is due the nursing staff in the hospital where I had my surgery. My surgeon and the home team nurses are amazing, kind and caring. I have recommended Healthier Weight to several people and will continue to do so.
May 9, 2023
Reply from Healthier Weight
Hi Mandy,
Thank you for your review - it is lovely to hear that you have recommended us to others. We are so pleased to know that you felt well cared for by our nurses and surgeons, as patient care is truly at the centre of what we do. With regards to your experience at the hospital, we have passed on your feedback.
Warmest Regards,
HW
More info on the number of calories &…
More info on the number of calories & protein for each stage.
April 8, 2023
Reply from Healthier Weight
Hi Laverne,
Thank you for your feedback.
You can find and access guidance on the various dietary stages, as well as daily protein intake, via our website and app.
Whereas we do provide guidance on daily protein intake, we do not provide guidance on the exact number of calories. The calorific intake differs for each patient, depending on factors such as activity levels, body composition and metabolic rate. Our nurses and dietician are always happy to provide guidance based on your specific needs.
Please reach out if you need any further assistance - we are happy to help and look forward to following your journey.
Warmest Regards,
HW
Very knowledgeable friendly staff
Very knowledgeable friendly staff. Clear concise communication and information from all involved. Once the decision was made I needed a fast operation date which was no issue. Initial enquiry on the Monday, consultation with Surgeon on the Wednesday, Surgery date booked on the Thursday. Fast and simple. No question unanswered. Very impressed and very happy.
May 3, 2023
Reply from Healthier Weight
Hi Jennifer,
Thank you for taking the time to leave this review. It is fantastic to hear that you were provided with all the information and support you needed. We are so glad that we could help get your journey started so quickly, and we look forward to following your progress and achievements throughout.
Warmest Regards,
HW
They dont tell you about all the risks
Be careful with this company. They do not tell you about all the risks involved in surgery and if/when you find out about them yourself they will still keep your money. I lost over £1000 by them not telling me about all the risks. If they warned me properly then i would not have booked the surgery and they know this.
April 17, 2023
Unprompted review
Reply from Healthier Weight
Thank you for taking the time to share your experience with Healthier Weight. We are sorry to hear that you were unhappy with the service we provided.
We would like to clarify that we take the safety of our patients very seriously and strive to provide them with all the necessary information regarding the risks associated with weight loss surgery. We provide a thorough consultation with a qualified surgeon, a document outlining the procedure, and a one-hour video that covers the risks and their likelihood.
We note that you reviewed the terms & conditions when booking and signed to acknowledge you had understood them as well as confirming you had read and understood the clinical information we provided. In addition, during the pre-op period, we review and recap the information our clinical team provided. We understand that undergoing surgery is a significant decision, and we want our patients to make an informed choice.
Regarding your cancellation, we respect your right to elect not to proceed with the procedure, undertaking weight loss surgery is a highly personal decision and we are here to support our patients through the process.
However, we do have a cancellation policy that is in place to cover the unavoidable costs that we incur in preparing for surgery, such as the pre-operative assessment conducted by ourselves and the hospital, including blood tests, staff time, and booking of theatre facilities. When a patient requests to cancel surgery with 2 days notice prior to the date of the procedure, there is little opportunity to minimise the costs incurred or bring forward another patient to fill the theatre time.
We are disappointed that you decided to offer feedback via a reviews platform rather than attempt to resolve the situation via our complaints procedure. With regret, as a result, we feel it necessary to respond and dispute your version of events to protect our reputation.
We value our patients and their feedback and are committed to improving our services. If there is anything further that we can do to assist you, please do not hesitate to get in touch.
HW
I had gastric bypass surgery done on…
I had gastric bypass surgery done on 10/3/23 after having my surgery cancelled and postponed twice, very very happy with the hospital (burcot hall) Birmingham the staff were so great, surgeon mr singal did an amazing job no pain problems or complications from surgery till now 5 weeks po. My only complaint is that once surgery is done you get the dietary documentation via the app I’d of preferred a booklet of some sort with sample weekly goals ie protein and calorie intake rather than having to ask the dietitian also including sample foods and do not foods
April 29, 2023
Reply from Healthier Weight
Hi Eleanor,
Thank you for your review. We acknowledge that the start of your journey was not as smooth as we usually strive for, however, we are pleased to hear that your operation was successful and you were happy with your experience with Professor Singhal and his team at Burcot Hall.
Our dietary guidance is provided and accessible via email and our website, in addition to the app. We provide our guidance digitally as this is the most direct and quickest way for patients to obtain it, however, we are always happy to accommodate individual requests for information to be sent via post.
Whereas we do provide guidance on daily protein intake, we do not provide guidance on the exact number of calories. The calorific intake differs for each patient, depending on factors such as activity levels, body composition and metabolic rate. Our nurses and dietician are always happy to provide guidance based on your specific needs.
As always, we are here if you need any help and look forward to supporting you on your journey.
Warmest Regards,
HW
I’m only now on weeks 3 in off my new life !!!
I’m only now on week3 I am feeling no sickness at all , gas pain gone ! That only lasted a couple of days! Still feel a bit tired but that’s anaesthetic always take a while to get over that!!
Feel so alive and my energy is great I keep forgetting I’ve had a gastric sleeve done.
I’ve lost about 26 lbs in my journey so far so very happy 😃 can’t wait to go shopping or trying on clothes in my wardrobe that did not fit!
Still a long way to go but I’m on the right road now.
I was very organised buying small Tupperware pots lunch boxes infact made some home made soup which cost me 3 pounds to make and has made 8 portions which I. Have frozen !!
Happy days !!!
The right mindset tik tok helped me a lot comparing people’s journeys xx
May 2, 2023
Reply from Healthier Weight
Hi Fiona,
Thank you for sharing your incredible experience with us. It is so lovely to hear about your achievements so far and we can't wait to support you going forward. It is great that you have been so organised, as this is most definitely a big help after the operation.
Warmest Regards,
HW
There was no Internet access in the…
There was no Internet access in the rooms at the london independent hospital and a very poor options for TV channels
April 2, 2023
Reply from Healthier Weight
Hi Margaret,
Thank you for your review. We have fed back the issues you have raised directly with the hospital.
Warmest Regards,
HW
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