HealthInsurance.com Reviews 4

Reply from HealthInsurance.com

Mar 25, 2026

Hi Patricia,

We’re very sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we aim to provide.

To clarify, our agents may request certain information to better assist with plan options, but you should never feel pressured to provide sensitive details—like your Medicare number—before you are comfortable and ready to move forward. Your privacy and trust are extremely important to us.

We are addressing this internally to ensure our team communicates more clearly and respectfully in the future. We would also like the opportunity to learn more about what happened and make this right. Please reach out to us directly at 888-313-3934 so we can assist you properly.

Thank you again for your feedback.

Reply from HealthInsurance.com

Mar 25, 2026

Hi Kim,

We’re very sorry to hear about your concerns and take feedback like this very seriously. Protecting the individuals and families we serve—especially those on fixed incomes, is extremely important to us.

We want to clarify that we are a licensed insurance agency that helps individuals compare Medicare plan options from multiple carriers. We do not make plan changes without a beneficiary’s explicit consent, and our goal is always to help clients make informed decisions based on their needs.

We’re especially concerned by your comment and would appreciate the opportunity to better understand what happened, as this does not reflect our standards. If you’re open to it, please contact us directly at 888-313-3934 so we can review the situation and ensure your loved one’s coverage is protected.

Thank you for bringing this to our attention.

Reply from HealthInsurance.com

Updated Mar 25, 2026

Hi Ruth,

We’re very sorry to hear about your experience and understand your concern for your mother—protecting loved ones, especially seniors, is incredibly important.

We want to clarify that we are a licensed insurance agency that helps individuals review and compare Medicare plan options from multiple carriers. We do not make any changes to coverage without a beneficiary’s knowledge and consent, and we do not condone or participate in misleading or deceptive practices.

We’re especially concerned by what you’ve described and would appreciate the opportunity to look into this further. We take matters involving potential confusion, marketing concerns, or account changes very seriously. If you’re willing, please contact us directly so we can review your mother’s situation, confirm her current coverage, and ensure everything is in order.

We also encourage all beneficiaries and their families to be cautious about sharing personal information online and to work only with trusted, licensed representatives when reviewing Medicare options.

Reply from HealthInsurance.com

Mar 25, 2026

We’re very sorry to hear about your experience and understand how concerning this situation must be—especially when it impacts your access to medication and coverage. That is never the experience we want for anyone we serve.

We take your feedback seriously, particularly your concerns about plan changes and communication. Our policy is that any enrollment or change to coverage must be clearly explained and authorized by the beneficiary, and we expect all agents to provide accurate and transparent information. We also take matters involving agent conduct very seriously.

We would like the opportunity to investigate this situation further and help ensure your coverage is restored and working as it should. Please contact us directly at 888-313-3934 so we can review your case in detail and provide immediate assistance.