Contacted The Health Lottery about something I was unsure about and was truly impressed with the speed and in-depth informative response I received back, so I thought to share it with you Mor... See more
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Never seem to win more then one free ticket. Im beginning to wonder if the balls actually drawn from a machine 🤔 or does a computer pull out a combination of numbers that know one has got 🤔. And whe... See more
This company is fantastic. Any issue you may have gets quickly resolved and they are very generous too. Customer service is excellent and I have had no problems at all with their service and cannot fa... See more
Set up direct debit but take increasing amounts for duplicate entries, Poor website, seems more like a scam site have now cancelled altogether Avoid .I get this message We have identified a self... See more
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Company details
Written by the company
The Health Lottery: Play for a Chance to Win & Make a Real Difference! Your ticket isn't just about the thrill of winning; it's about making a tangible impact on health inequalities across Great Britain. Every ticket supports grassroots projects and community groups, tackling the root causes of health disparities head-on. We are a fully licensed and transparent organisation, dedicated to ensuring your contributions fund a nationwide movement for better health. Your support helps empower communities, improve mental health, and tackle loneliness. Join the movement for health equality. Play for a cause, win for yourself. Discover the joy of playing for a cause and help us build a brighter, healthier Great Britain. #HealthLottery #PlayForGood #MakeADifference #SupportingDisability #HelpingMinds #GettingActive #TacklingLoneliness #BuildingCommunities
Contact info
10 Lower Thames Street, EC3R 6EN, London, United Kingdom
- 0330 390 22 89
- help@healthlottery.co.uk
- healthlottery.co.uk
You should know
3.3
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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What a rip off only you win is lucky…
What a rip off only you win is lucky dips it is true fixed ,I don’t mind giving to good causes but the health lottery only gives 20% I will never play it again what a joke I should off checked the reviews before I wasted £34 do not play you will not win
January 24, 2026
Unprompted review
I buy my tickets in coop.Its the only…
I buy my tickets in coop.Its the only store that sells them.Had a win for a free ticket.Went to 2 coop outlets and it wouldn't recognise barcode.The chap said machinery is not up to standard.
I will never buy health lottery again.Lotto scratchcards for me now.
January 10, 2026
Unprompted review
Zero customer support
I have been attempting for several months to access the credit on my Health Lottery account in order to make a withdrawal. Despite updating my details, my card information has not been amended on the system. I have contacted customer support multiple times via email with no response, and the helpline consistently diverts to an answerphone instructing callers to ring back during working hours — which is exactly when I have been calling.
It is extremely disappointing to experience such a lack of communication and support, particularly when the issue concerns access to my own funds. I would appreciate prompt action to resolve this matter and improve the standard of customer care.
January 9, 2026
Unprompted review
Fixed and rigged
Fixed and rigged! Like others have said, I've only ever won free tickets. I checked over my 'history plays' and found that many of the 'quick picks' are the same set of numbers! Even though I've played them at different times. This is not a 'random pick' at all! The same set of numbers repeatedly coming out in the quick picks is hardly random! Won't be playing again! Don't waste your money! Scam!
January 1, 2026
Unprompted review
A total joke
A total joke. I regularly play 5 lines. Not anymore. For many months. "They" say you can win more than the national lottery. Nah. All I have "won" is three free tickets and that's for getting the bonus ball. Never won a penny. Never have I had three numbers. Let alone four. I refuse to waste my money on this joke lottery. It's worse than the national lottery. Never again.
December 16, 2025
Unprompted review
Can not get in touch with customer service
I can not get into my account because not used for a while. Can not set up new account either. Have emailed with no reply and phone number is constantly closed even withing the working hours stated.
November 12, 2025
Unprompted review
Thank you for your help today.
Thank you for your help today.
I am extremely happy with the outcome of my queries.
Very professional, and reassuring.
Eva Thomas
November 12, 2025
Unprompted review
Web site is a shambles
Web site is a shambles. it won't allow topping up funds or updating/deleting Debit cards. I have noticed this has happened to several people. Apparently you have to phone up to resolve the issue, may I suggest The Health Lottery resolve the issue with the web site and not expect people to phone you up. I will not be using the Health Lottery again, it is either amateurish or a con (maybe both)
November 7, 2025
Unprompted review
These people are a complete scam
These people are a complete scam. Please be aware and read the small print. They say they operate on behalf of The Health Lottery Foundation but this is a pure gambling company and they operate with non existing ethics and integrity. If you try to stop a direct debit even if it is from someone who has died - impossible. They even ask you for their will. Which is absolutely private and none of their business. Can you imagine - they actually block you from cancelling direct debit from someone who's died! We have cancelled around 20 direct debit for this dear family member - every single one of these big companies offered condolences and immediately cancelled as requested - apart from the health lottery. This is the only ONE who refused and asked us for the Will. THey asked if the person left money for them in the Will. Its a joke. It's not even a lottery. Why would someone leave money to a gambling company. Avoid at all cost.
In further response:
These people are liars and scammers. They pretend now to be all formal like they have some correct process in place. They literally asked us for the will to see if the will of this family member to see if they left them money. That is what they said to us on the phone. They are a gambling company regulated by the gambling commission. Who on earth would think someone would leave money in their will to a gambling company. Completely unethical and caused our family undue distress. DO NOT believe a word they say.
September 30, 2025
Unprompted review
Reply from The Health Lottery
Dear GH,
Thank you for taking the time to share your feedback, and we are truly sorry to hear about your recent experience and the distress this process has caused you and your family during what must be a very difficult time. Please accept our sincere condolences for your loss.
We understand your frustration and the sensitivity around being asked for documents like a will, especially when other companies have acted differently. We want to assure you that this procedure is not intended to cause additional hardship or be a 'scam' in any way, but is a necessary step to protect the privacy and security of the account holder's funds and personal data.
Why We Need Documentation
Our main priority is to ensure that we are only ever discussing or making changes to an account with the authorised account holder, or someone who is legally mandated to act on their behalf.
When a request is made by anyone other than the account holder (including in the sad event of a bereavement), we must ask for official documentation. This is to:
1. Verify the identity of the person making the request.
2. Confirm their legal authority to access the account holder's information or act on their behalf (e.g., as the Executor of the Estate).
Without this verification, we would be in breach of our data protection obligations, and we cannot legally or ethically grant access or process cancellations. The documentation you may have asked for, such as a Grant of Probate (which confirms the legal validity of the will and the Executor's authority) or a death certificate alongside proof of executorship, serves this critical purpose.
How We Can Help Now
We are more than happy to assist you in resolving this matter swiftly. If you could please contact our dedicated Customer Support Team, they will be able to clearly outline the specific documents we require based on your particular circumstances.
Once we are able to verify who is making the request and confirm they are legally authorised to act on your dear family member's behalf, we will immediately process the cancellation as requested.
We truly value all our players and are committed to resolving this for you with the respect and care you deserve.
Sincerely,
The Health Lottery Team
Reply from The Health Lottery
Hi Philip, wonderful to hear! Speed and efficiency are key priorities for us, so we're delighted you got your information so quickly. Thank you for the five-star review. 🌟
Kindness and helpfulness from everyone.
My problem was dealt with quickly and efficiently when I got through to the correct dept.
September 18, 2025
Unprompted review
Reply from The Health Lottery
Thanks so much for leaving a lovely review, Beryl! It's great to hear that our team was able to help you quickly and efficiently. We really appreciate your kind words. 🌟
Is it fixed?
Is this game fixed? I feel like they keep luring you in to keep playing with all these deals etc. You could probably play 100 tickets and only win a free ticket.
Don't think I will play again.
September 19, 2025
Unprompted review
Reply from The Health Lottery
Hi Faye,
Thanks for taking the time to share your thoughts. We understand the anticipation and hope that comes with each lottery ticket, and we’re sorry to hear that luck hasn’t been on your side yet.
Please be assured that our lottery numbers are drawn through a certified random number generator (RNG), which complies with all technical standards set by the Gambling Commission. This ensures a fair and unbiased selection process every time.
We genuinely appreciate your feedback and hope you’ll reconsider in the future.
The Health Lottery team
Great from start of call until the end
Great from start of call until the end. Customer service advisor was excellent in sorting my problem out.
September 18, 2025
Unprompted review
Reply from The Health Lottery
Thanks for the five-star review, Alan! We're so glad to hear you had a great experience from start to finish and that our customer service advisor was able to help you. We'll be sure to pass your kind words on to the team. 😊
Helpful representative.
September 16, 2025
Unprompted review
Reply from The Health Lottery
Thanks for the 5-star review, Phill! We're glad to hear our representative was helpful. 😊
The operator understood my problem…
The operator understood my problem quickly and provided helpful answers.
September 16, 2025
Unprompted review
Reply from The Health Lottery
Thanks so much, Sue! We're thrilled to hear that our operator was able to assist you so efficiently. We really appreciate you taking the time to leave this feedback. ⭐
Reply from The Health Lottery
Thanks so much for the 5-star rating, Deanne! ⭐ We truly appreciate your support.
Very good and attentive support call.
Very good and attentive support call.
September 15, 2025
Unprompted review
Reply from The Health Lottery
Thank you so much, Michael! We're thrilled to hear you had a good experience and that our team was able to provide attentive support. We'll be sure to pass on your kind words. 😊
Very helpful and excellent customer…
Very helpful and excellent customer service
September 11, 2025
Unprompted review
Reply from The Health Lottery
Thanks so much, Mich! We really appreciate you taking the time to leave such a lovely review. We're thrilled to hear you had a great experience with our team. ✨
Cancel subscription
The process of cancelling my subscription was very easy and straightforward. Its a easy experience the man on the phone was very polite and easy to understand.
September 10, 2025
Unprompted review
Reply from The Health Lottery
Thanks, Andrew, we really appreciate you taking the time to leave this 5-star review! We're glad we were able to resolve your issue correctly and promptly. 🤝
Good Customer Support session
A successful session that resolved an issue I had where the person assisting me did what was agreed upon correctly and promptly.
September 10, 2025
Unprompted review
Reply from The Health Lottery
Thanks for the feedback and the 4-star review, John! We're glad we could get your issue sorted out quickly and efficiently. 😊
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