They've always been five stars from me. Cheap, quick delivery and a good range. However, I have just received a letter as a customer with an unfulfilled order, telling me that they are winding u... See more
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£50 order I made at the start of December has gone missing. Was not notified that they had gone into liquidation weeks ago and don't seem to be able to contact the company any more, so I'm not sure ho... See more
This company web site is drastically reduced, many web pages don't open like "Contacts", the phone does not answer, the subsidiary web site swanson.so.uk has closed, so I would have to conclude that t... See more
To all waiting. Don't lose hope! My order was expected to arrive on November 2nd. Only 88 days more and today it arrived. It immediately made the day happy! Ene, Estonia
Company details
Information provided by various external sources
We are a premium online health and beauty retailer with a catalogue of over 10,000 products from hundreds of popular UK, American & international brands. We are dedicated to supplying the highest quality products; from vitamins, minerals and supplements, to skin care, cosmetics and fragrances - at the best value available online and in the high street.
Contact info
Floor 1 Liberation Station, Esplanade, St Helier, JE2 3AS, Jersey C.I., United Kingdom
- +44 29 2009 8161
- info@healthmonthly.co.uk
- healthmonthly.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Try getting support through PayPal or…
Try getting support through PayPal or your bank (depending on how you've paid), these guys are not coming back :)
SCAM
HealthMonthly: SCAM. Totally Agree with everyone else.
Ordered and Paid for product 1st November 2020
No item arrived as yet. Some emails with excuses. Most laughable that they can't Refund unless you send the item back to them. Not possible of course if you haven't received the item in the first place. I pointed this out to them , but they now do not reply to my emails. AVOID LIKE THE PLAGUE>
My experience is the same as many
My experience is the same as many. £53 order in October. Various auto-replies when I email asking where is the order. Request not to leave bad reviews because the team's well being will be affected. No response to a request for a full refund. I believe this is a scam company.
My advice to you, do not use it and find another supplier!
Scam company. Do not use.
I placed an order early November and it still has not arrived. I have sent 4 emails to this company and they just keep fobbing me off telling me to wait longer for my order. It’s now January and the order still has not arrived. Do not order from this company. It’s a scam.
Just adding to previous reviews
Just adding to previous reviews. Do not use this company!!!!!!! The only response I've had after ordering on 8th November is asking me not to leave a negative review. What a nerve!!!! Obviously this company has never heard of customer service. All in all a terrible experience and just feel like I have been scammed.
Avoid like the plague! 😩
Avoid, avoid, avoid!!!
Total scam. Been misled. Ordered £25 of stuff in November and has not been received. Trying to blame it on the Covid. What crap. This might delay an order by a week and we’ve all been patient. Sent 2 emails in the last 10 days. Automated response. Nothing from a human being. Even have the audacity to ask people not to leave a negative review. I will be taking this further.
Scammers
Scammers. Clearly trying to screw people out of money before they close.
Ignore emails. Refuse to provide any proof of postage, or even a shipping invoice.
Ignore more than 40 emails.
Scammers.
Avoid like the plague.
Avoid!!
Never received my order and can't get any reply from them either. Avoid!!!!
DO NOT ORDER FROM THIS HOT MESS OF A COMPANY!!!!
This company is very dodgy..
I ordered vitamins in November and still no sign of them at all..
I emailed them.. before I was getting replies and now I'm getting nothing..
I am going to get a refund as this is terrible.. never experienced such a delay.. they said it was dispatched back in November.. surely if it had really been dispatched.. it would have been here by now..
What a joke..
Do not buy from this company its not worth the stress.
Not a good company to do business with.
I ordered 2 lots of vitamins nearly 3 months ago one lot arrived but I never received the second. I asked for a refund but they have not even dignified me with a reply. I advise not to buy from these people.
DO NOT BUY FROM THEM!!!!!
DO NOT BUY FROM THEM!!!!!
We made an order back in November and still no sign of our parcel I wrote to them on many occasions to no avail! It seems the only way to resolve this is in the small claims court. Gave them every opportunity you just get an automated message back (NOTHING ELSE). Absolute con men! The internet is full of them unfortunately.
BEWARE !
Just to report the same experience as many others. Placed large order in Nov 2020 , due Dec 18th, then Dec 24th , still no sign of order and email contact " not accepted ". I have ordered from them before, often with delays, products usually arrived eventually, but not this time. I would appreciate some explanation from this very doubtful company who seem to have let so many clients down .
Now 11 weeks since I placed my order
Now 11 weeks since I placed my order! Not replying to my emails. Just been on their website and every single item is now temporarily out of stock.
Unable to Contact Company
Ordered products at beginning of December not arrived yet. Contacted company standard response wait further 7days which I did, sent another email same standard response.
Cannot now contact the company via their website which is concerning as they appear to be still trading.
Appalling customer service
Appalling customer service. Products ordered in November and still not received (20.01.21). No reply from customer service. Money taken no goods. Previously a good company
Bad customer service
I have used this company for some time. So i would expect a better customer service. I ordered 3 months ago they have taken my money and I still have not got the product. I send emails and get the same
e mail back. A standard email sent to every one. I just want a refund. Cant call them. Such a shame they have given their own company a bad name. I understand with the covid 19 outbreak but they need to treat their customers better and stop avoiding them. NEVER USING AGAIN. JUST WANT A REFUND.
Cowboys. They take your money and run!
7th Jan 2021 - Sent chaser email. Had the automated response asking for an additional 7 days from the estimated delivery date (Even though it had already been well over 7 days!). Hard working team due to covid everything is delayed blah blah blah. Don’t leave negative feedback. Blah blah blah! 18th Jan 2021 - Still nothing. Asked for full refund. Absolutely shocking company.
Avoid!
Awful service! Similar to other reviews I have ordered from Health Monthly in the past with no problems but placed my most recent order in November with estimated delivery of 18 December. Despite numerous emails to them all I have received back is an automated email blaming delays on current Covid situation and asking you not to leave a negative review! Will not be ordering from the site again and would not recommend them
DO NOT USE THIS COMPANY
Having read recent reviews I can only add the same thing. Waiting since November despite my money having been "taken"immediately after placing order....automated replies fobbing me off
saying how busy they are clearing order backlogs! This company is lying and cheating people out of their hard earned money, especially in the current situation. DO NOT ORDER FROM THEM.
I’ve been stolen by them. FRAUD!!
I’ve placed an order three months ago with HealthMonthly for £62.32 and still not received anything. I sent them multiple emails asking for a refund as I had checked their FAQ and have waited long enough, and what do I get?? The same automated email with COVID-19 excuses. It looks like I’ll never see neither my money nor the products. HealthMonthly is a very dishonest company as they have taken the money from their customers and then disabled all telephone lines and live chat so nobody can bother them. They are total scammers and fraudsters, and should be avoided at all costs.
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