Healthy Paws Reviews 

241
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

I used to recommend Healthy paws to everyone I knew that had an animal BUT THAT NOW HAS CHANGED. I understand premiums will go up with aging animals and I was ok with that and expected it. NOW... See more

Rated 5 out of 5 stars

Super efficient claims process, and kind, caring staff. I had my reimbursement before my credit card bill was due. I wish all insurances were this straight forward, and I wish all customer service w... See more

Rated 5 out of 5 stars

Healthy Paws has been there for our German Shepherd Lacey, whenever she has faced medical challenges. She had to have emergency surgery in 2023, and another emergency surgery in 2024. It was a blessin... See more

Rated 5 out of 5 stars

our staffy has allergies and we were looking at different foods and saw Healthy Paws on Amazon. After a few weeks of using we noticed a big change in his coat and scratching 😊 we now order straight f... See more

Company details

  1. Animal Feed Store

Information provided by various external sources

Healthy Paws was founded ten years ago with one aim in mind - to provide a more natural, hypoallergenic diet for dogs using only the finest natural ingredients. You will not find any by-products, animal derivatives, artificial colourings, preservatives and additives in any of our recipes; each ingredient has been carefully selected to provide particular nutritional benefit for the dog.


Contact info

3.8

Great

TrustScore 4 out of 5

241 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.8

All reviews

(241)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

This is my dogs regular food and she is well on it. I have now started a monthly subscription. I rang the office to check if I’d set my subscription up properly and they advised that Pre Xmas delivery was to be sent slightly early to ensure delivery over the bank holiday. Very helpful, friendly and efficient and no long wait in the phone to speak to someone either!!!

January 11, 2022
Unprompted review
Healthy Paws logo

Reply from Healthy Paws

Thank you for your lovely review Janet. I am very pleased you are finding our subscription service useful and that your dog is getting on well with Healthy Paws.

Rated 4 out of 5 stars

I usually order by phone but they were…

I usually order by phone but they were not answering so I ordered on line. I am always very pleased with the product which I have bought for my dogs for 10yrs now.
I was running short and unfortunately I didn’t get my delivery for over 2 weeks and ran out had to use a substitute and unfortunately my dog had diarrhoea a not unusual occurrence with GSDs. All is well I must emphasise I am very pleased with Healthy Paws products an wouldn’t use anything else just a delivery problem which I am sure will be blamed on Covid19.
Happy New Year Anne Buchan

January 11, 2022
Unprompted review
Healthy Paws logo

Reply from Healthy Paws

Hello, sorry that you had problems with our delivery service. Our warehouse were closed over Christmas so no orders would have gone out. Our delivery service is usually extremely reliable, offering a 2 days turn around if ordered before 12pm. I'm sorry you had to experience this.

Rated 5 out of 5 stars

Spot on food

Spot on food , my dog is healthy and has a super coat , poo’s are firm and delivery is rapid

October 15, 2021
Unprompted review
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Reply from Healthy Paws

Thanks for the review Mick!

Rated 5 out of 5 stars

Best dog food ever

Our cocker spaniel has been using Healthy Paws for over 3 years he previously had stomach issues all that has cleared up, he has a really healthy looking coat and he doesn't get knots in his fur anymore, we now have a boarder terrier and a puppy cocker spaniel who both love healthy paws ordering is easy delivery is fast thank you healthy paws team

August 20, 2021
Unprompted review
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Reply from Healthy Paws

Hello Ann. Thank you for your review. We are so glad that all of your dogs are happy and healthy on their Healthy Paws diet

Rated 5 out of 5 stars

Loves it…

My dog loves this been trying to find a food without fish oils hidden in it .great service have ordered again

August 19, 2021
Unprompted review
Healthy Paws logo

Reply from Healthy Paws

Thank you for your review.

Rated 5 out of 5 stars

5 stars

Our dog has been on this food since she was a pup, her coat is always so shiny, we get complements all the time on her beautiful coat, every vet check up he’s always remarked on what a well looked after dog she is.

July 23, 2021
Unprompted review
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Reply from Healthy Paws

Thank you for your review, we really appreciate it and are so glad that your dog, like many others get on so well with Healthy Paws dog food!

Rated 5 out of 5 stars

Excellent service and prompt delivery

Excellent service and prompt delivery. My dogs love the food and one is a very fussy eater.

June 14, 2021
Unprompted review
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Reply from Healthy Paws

Thank you for your positive review Les. All of our recipes are recommended for fussy eaters

Rated 5 out of 5 stars

Great pet insurance company!…

We have two German shepherds that have had numerous health issues and Healthy Paws has been excellent in their easy claim process and honest coverage. We love this insurance company!!!

April 27, 2021
Unprompted review
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Reply from Healthy Paws

Hi Carol,
this review seems to be for an insurance company of a similar name to us, we are a premium dog food company called Healthy Paws.

Rated 5 out of 5 stars

Both our dogs really love these…

Both our dogs really love these biscuits,and healthy paws do have a good variety to keep them interested.

April 19, 2021
Unprompted review
Healthy Paws logo

Reply from Healthy Paws

Thank you for your review. We are so glad that both of your dogs love Healthy Paws

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