I tried the $100 allegedly hearing aids Had nothing but back feed and noise and I knew I needed a Professional Ear Group. I could not have been happier with my choice ! I made the appointment and I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was my first experience getting hearing aids. I was leerier about doing my setup remotely. I was pleasantly surprised how well it went. Hear has a nice kit that handled all different elements,... See more
Company replied
At first I found it confusing to do everything online, it personal help via their tablet setup made the setup easy. Follow up weekly online meetings over 45 day trial made it easier to adjust enviro... See more
Company replied
Custermer reps seemed genuinely interested in leading me through the process of getting my hearing aids & making sure every thing was working flawlessly. After the initial tests & receiving the aids... See more
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Company details
Written by the company
Founded in 2012 in Germany and now based in Miami, FL, and Denver, CO, hear.com is the fastest-growing online hearing care company and the world’s largest provider of quality hearing aids. Our mission is to make quality hearing care accessible to everyone, regardless of lifestyle, budget, or location. At hear.com, we believe in personalized hearing care. Our innovative business model integrates advanced online marketing, free consultations with hearing experts, and a network of top audiologists to ensure exceptional service. We address barriers to hearing care, including access, stigma, and cost. Our award-winning products include the hear.com Horizon IX Hearing Aids, which offers advanced technology for clear speech and seamless conversations, and our Clinic-In-A-Box™ Tele-Audiology service, delivering high-quality care from home. We provide a 45-day no-risk trial and a 100% money-back guarantee, enhancing customer confidence. Our dedication to service has earned accolades from Newsweek and an A+ rating from the Better Business Bureau, along with numerous awards such as the Big Innovation Award and the Red Dot Design Award. Visit www.hear.com for more information.
hear.com – Hear well. Live well.
Written by the company
- Why hear.com?
- At hear.com we believe that everyone should hear well to live well. We’ve already changed over 100,000 lives by making the process of finding the right hearing aids easy and convenient. Thanks to our hearing success formula, we are the fastest-growing hearing care company in the world, and our customers are twice as happy as the industry average.
- hear.com's latest technology and unbiased recommendations
- hear.com works with all the top hearing aid manufacturers and don’t maintain inventory to ensure we provide you with the latest technology. Every person’s hearing is unique, so we provide expert consultations and connect you with a local hearing care specialist to guarantee we find the best hearing aids for your specific needs.
- Our risk-free trial and free returns
- The only way to experience the benefits of modern hearing aids is to actually give them a try. hear.com provides a 45-day, money-back guarantee in order to experience them for yourself. If you don’t hear the difference and see the improvements in your life, we’ll gladly provide a full refund.
- Warranties and service
- All of our hearing aids come with manufacturer warranties for up to 3 years and additional service visits to guarantee your hearing aids are fine-tuned to your satisfaction. We also provide personalized coaching and support to ensure your hearing success.
hear.com
Contact info
396 Alhambra Circle #S1200, 33134, Miami, United States
- (786) 520-2456
- info@hear.com
- hear.com
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mike and Gerald. company personnel I had contact…
All company personnel I had contact with were very personable and helpful. I would strongly recommend Hearing.com to anyone needing their services. They went the extra steps to make sure I was aware of every detail in managing new hearing aids. I am a happy customer!😄
May 5, 2026
Unprompted review
Reply from hear.com
Dear Morrie,
Thank you for your kind words and recommendation.
We’re so glad to hear that our team was personable and helpful throughout your experience. It’s great to know that taking the extra time to walk you through every detail of managing your new hearing aids made a difference.
Your satisfaction means a lot to us, and we truly appreciate your trust in hear.com. If you ever need anything, we’re always here to help.
Curtis, Customer Success Team
Hearing aid performance is very good but...
Hearing aid performance is very good but would never buy again nor recomend due to reliability and retailer issues. One hearing aid has failed three times and failed again after each repair attempt. Retailer uses these warranty repairs as revenue enhancement opportunity and charges $65 reprogramming fee each time. Not normal warrany procedure. So beware
May 1, 2026
Unprompted review
Reply from hear.com
Dear Robert,
Thank you for sharing your feedback. We’re sorry to hear about the frustrations you’ve experienced regarding the reliability of your hearing aids and the service process.
After reviewing your case in detail, our team has been working directly toward a resolution and believes we’ve identified a path forward that will better support your needs moving ahead. We recently attempted to contact you by phone and email to discuss the next steps, and we would appreciate the opportunity to reconnect with you.
At your convenience, please reach out to us at 888-780-3450 or info@hear.com so we can continue assisting you and ensure everything is properly coordinated.
Thank you again for your patience and for giving us the opportunity to help.
Curtis, Customer Success Team
Kudos to Abi!
During my two appointments with Abigail Senff via Zoom, I was very pleased with her professionalism, her knowledge level, her desire to assist me, and her ability to get to the source of a problem and to work out the best solution.
She was so skillful during my first appointment with her (April 2), that when I found it necessary to reschedule my second appointment, I specifically requested that my new appointment be with her. I waited while the telephone representative did the work needed to find an appointment time (April 21) when I could be assured that Abi would be assisting me during that appointment.
April 2, 2026
Unprompted review
Reply from hear.com
Dear Sandy,
Thank you so much for your feedback!
We’re glad to hear that you had a positive experience during your appointments with Abigail and that you felt well supported throughout the process. Providing knowledgeable, professional, and solution-focused care is very important to us, and it’s great to know that came through.
We truly appreciate your trust and thank you for choosing hear.com!
Curtis, Customer Success Team
Better hearing with serious loss
At first I found it confusing to do everything online, it personal help via their tablet setup made the setup easy. Follow up weekly online meetings over 45 day trial made it easier to adjust environments to improve my hearing experiences. Tech help via phone was clear, patient, courteous & easy. Very helpful & easy program.
April 14, 2026
Unprompted review
Reply from hear.com
Dear Kathleen,
Thank you so much for sharing your experience!
We understand that getting started online can feel a bit confusing at first, so we’re glad to hear that the tablet setup and personalized guidance made the process easier for you. It’s great to know that the weekly follow-ups during your trial helped fine-tune your hearing in different environments.
We’re also happy to hear that our tech support team provided clear, patient, and helpful assistance—that’s exactly what we strive for.
Thank you for your trust and for choosing hear.com—we’re always here if you need anything!
Curtis, Customer Success Team
If you need hearing aids
If you need hearing aids, hear.com is the way to go. So much assistance! They help you in so many ways. Best part is you don’t have to leave your home .
May 3, 2026
Unprompted review
Reply from hear.com
Dear Mike,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you found our process so supportive and convenient. Being able to provide expert care from the comfort of home is something we’re very proud of, and it’s great to know that it made a difference for you.
We truly appreciate your recommendation and your trust—thank you for choosing hear.com!
Curtis, Customer Success Team
Reply from hear.com
Dear Johnnie,
Thank you so much for your kind words!
We’re so glad to hear that you found the process simple and that our team made you feel well taken care of. That’s exactly the experience we aim to provide.
We truly appreciate your support and are always here if you need anything!
Curtis, Customer Success Team
Service and responsiveness was…
Service and responsiveness was excellent, especially through my local audiologist.
April 1, 2026
Unprompted review
Reply from hear.com
Dear Louis,
Thank you so much for your kind feedback!
We’re thrilled to hear that you had an excellent experience with both our team and your local audiologist. Providing responsive, high-quality care—both remotely and in person—is very important to us.
We truly appreciate your trust and are always here if you need anything!
Curtis, Customer Success Team
First impression great
First impression great. After first visit, requested mini hearing aids that could be charged. My request was promptly added. I’m satisfied with fit. Getting used to hearing noises that are magnified. Take them out when I hear shrieking children. Can’t modify loud background sounds. Hear the croaking frogs in nearby pond. 😊
April 30, 2026
Unprompted review
Reply from hear.com
Hi,
Thank you so much for sharing your experience!
We’re glad to hear your first impression was great and that your request for rechargeable mini hearing aids was handled promptly. It’s wonderful that you’re satisfied with the fit and getting to experience more of the sounds around you—even the frogs nearby 😊
Adjusting to new sounds can take a little time, especially when it comes to background noise. If you’d like, our team can help fine-tune your settings to make those louder environments more comfortable.
Thank you again for your feedback—we’re here anytime you need support!
Curtis, Customer Success Team
I got my hearing aids through Hear.com…
I got my hearing aids through Hear.com and Hello Hearing 3 years ago. I recently upgraded my hearing aids and what a difference that has made. We have red breasted finches around our place and hearing them again is a pleasant part of life I have been missing out on. I don't ask people to repeat themselves frequently, My hearing aids are a part of life for me from 5 am until I go to bed around 10 pm. It's a pleasure being able to hear everything again and I don't ask people to repeat themselves, and I don't miss out on a lot of conversations with my wife. My hearing aids has improved my quality of life and I wouldn't go a day without them. They are a huge part of me and I enjoy what they give me every day.
Sincerely,
Paul Partridge
I am hear.com
April 29, 2026
Unprompted review
Reply from hear.com
Hi Paul,
Thank you so much for sharing your experience—it truly means a lot to us.
We’re thrilled to hear how much of a difference your upgraded hearing aids have made in your daily life. Being able to enjoy the sounds of nature again—like the red-breasted finches—and stay fully connected in conversations with your wife is exactly what we hope to bring to our customers.
It’s incredibly meaningful to know your hearing aids have become such an important and positive part of your everyday routine. Thank you for your continued trust over the years—we’re honored to be part of your journey to better hearing!
Curtis, Customer Success Team
Personnel go out of their way to help customers
All the staff with this company is very helpful. They go out of their way to make sure that you are very satisfied. The quality of the hearing aids is fantastic. 
April 29, 2026
Unprompted review
Reply from hear.com
Dear Lynn,
Thank you so much for your wonderful feedback!
We’re delighted to hear that our team has been so helpful and dedicated to making sure you’re satisfied. It’s also great to know that you’re enjoying the quality of your hearing aids.
Your kind words mean a lot to us—thank you for choosing hear.com!
Curtis, Customer Success Team
First two months with my Horizon Devices from Hear.com
I was impressed by the smoothness of the process. After speaking with John Joldersman and agreeing the a risk free trial I received a package that included a tablet along with the necessary equipent to facilitate online video, hearing test equipment and a set of hearing aids. It was neatly packaged easy to use and the set up and testing session went very well. In a relatively short time the testing was completed, hearing devices were set up and instructions for use was completed. A follow up meeting was held a few adjustments were made to resolve the minor issues that I reported and I have been using them ever since. John has also followed up with phone calls during the 45 day trial period.
I am very happy with the devices and the results provided a better day to day experience than my previous devices and the ability to change settings based on circumstances is far superior to what I had.
I am easily able to supress much of the noise around me and focus on the source of what I am involved in from noisy circumstances, like a restaurant, to watching TV or just wanting to have peace and quiet and still be able to respond if necessary.
I have had several questions along the way and got quick and helpful responses to those questions.
I have had no problems with the devices in the first two months.
April 27, 2026
Unprompted review
Reply from hear.com
Dear Dudley,
Thank you so much for your detailed and thoughtful feedback!
We’re thrilled to hear that your experience was smooth from start to finish and that everything—from the setup to the follow-up care—met your expectations. It’s great to know that John provided attentive support throughout your journey and helped ensure everything was tailored to your needs.
We’re especially happy to hear how much your hearing aids have improved your day-to-day life—whether it’s managing background noise, enjoying TV, or staying engaged in conversations. That kind of impact is exactly what we strive for.
We truly appreciate your trust and are glad our team could provide quick and helpful support along the way. If you ever need anything in the future, we’re always here to help!
Curtis, Customer Success Team
Reply from hear.com
Hello,
Thank you so much for your kind feedback!
We’re glad to hear that the process was easy and that our team was helpful along the way. Providing a smooth and supportive experience is very important to us.
We truly appreciate your trust and are always here if you need anything!
Curtis, Customer Success Team
Thus far I have enjoyed the new…hearing aids.
Thus far I have enjoyed the new hearing aids and I like the fact that I can be more independent, I am resuming driving and am looking foreword to going to the gym.
March 13, 2026
Unprompted review
Reply from hear.com
Dear Frans,
Thank you so much for sharing your experience!
We’re thrilled to hear that you’re enjoying your new hearing aids and that they’re helping you feel more independent. Being able to get back to driving and the gym are such meaningful milestones—what a wonderful step forward!
We truly appreciate your trust and are so glad to be part of your journey. If you ever need anything, we’re always here to help.
Curtis, Customer Success Team
Knowlegable and efficient…
Knowlegable and efficient representatives, excellent product, wonderful follow through and support, easy setup and delivery of product, thorough live setup instructions and starting help. This company did an excellent job. I had gone to an actual testing office first for evaluation, then to hear.com. I felt hear.com gave me better information and worked with me more than the in-office visit did. Don't be afraid of the on-line experience. Their service and communication was better than the in-office. I am extremely happy that I decided on hear.com for my hearing needs!
March 4, 2026
Unprompted review
Reply from hear.com
Dear Linda,
Thank you so much for your thoughtful and detailed feedback!
We’re thrilled to hear that you had such a positive experience with our team, from the easy setup and delivery to the ongoing support and communication. It’s especially meaningful to know that you felt well-informed and supported throughout the process.
We truly appreciate your openness to the online experience and are so glad it exceeded your expectations—even compared to an in-office visit. Your trust and satisfaction mean a great deal to us.
Thank you again for choosing hear.com for your hearing needs—we’re always here if you need anything!
Curtis, Customer Success Team
Excellent Customer Service
The entire process was low key, no hard sell and the representative assigned to assist me (Javon) was very polite, professional, and thorough throughout the process of providing information. Messages and calls kept me updated and reminded me of my all important appointment to consult and have my hearing tested. The testing facility was also low key and thorough. No hard sell as the testing confirmed that my hearing, was more than acceptable. They also arranged for the return of the unopened package that I had received in the mail. GREAT service all around. Thank you.
April 21, 2026
Unprompted review
Reply from hear.com
Hi Nilal,
Thank you so much for your thoughtful and detailed feedback!
We’re delighted to hear that your experience felt relaxed and pressure-free from start to finish. Providing clear information, timely communication, and a supportive environment—without any hard sell—is exactly what we strive for.
It’s wonderful to know that Javon made such a positive impression and that the testing process met your expectations. We’re also glad everything was handled smoothly with your return.
We truly appreciate your kind words and your trust—thank you for choosing hear.com!
Curtis, Customer Success Team
They will help you anyway They can
The tech who helped me was great l believe it was Chris, these things work great didn't know how much I was missing and don't hear that ringing all day big difference.
March 27, 2026
Unprompted review
Reply from hear.com
Dear Mr. Brown,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that your experience was such a positive one and that Chris was able to provide great support. It’s amazing what a difference the right hearing solution can make—especially when it comes to reducing that constant ringing and helping you reconnect with the sounds around you.
We truly appreciate your trust and are so glad you’re enjoying your hearing aids. If you ever need anything, we’re always here to help!
Curtis, Customer Success Team
These are the best hearing aids I have…
These are the best hearing aids I have ever owned. The staff is very professional and the easy low interest loan made the purchase possible for me. I can hear again. Thank you!
April 22, 2026
Unprompted review
Reply from hear.com
Hello,
Thank you so much for your kind words!
We’re thrilled to hear that these are the best hearing aids you’ve ever owned and that our team provided a professional experience. It’s especially meaningful to know that the financing options helped make better hearing accessible for you.
Helping you hear again is exactly why we do what we do—thank you for your trust and for sharing your experience!
Curtis, Customer Success Team
This company was easy to deal with from…
This company was easy to deal with from start to finish. Their products are great and I’m happy to have made the decision to try them out. I was not disappointed in the service or the products. I highly recommend anyone with hearing problems to give them a try you have nothing to lose.
March 20, 2026
Unprompted review
Reply from hear.com
Dear Michael,
Thank you so much for your wonderful feedback!
We’re so glad to hear that your experience was smooth and easy from start to finish, and that both our products and service met your expectations. Knowing you’re happy with your decision means a lot to us.
We truly appreciate your recommendation and your trust—thank you for choosing hear.com!
Curtis, Customer Success Team
Good sound quality
Good sound quality. Great features. Ease of use. Good customer service.
April 20, 2026
Unprompted review
Reply from hear.com
Hi,
Thank you for your kind words! We’re so glad to hear you’re enjoying the sound quality, features, and ease of use of your hearing aids. It’s especially great to know our customer service made a positive impact on your experience. We truly appreciate your feedback and are always here to support you on your hearing journey!
Curtis, Customer Success Team
Love my hearing aids
Love my hearing aids. No ringing or screeching in my ears. Worth the money.
March 17, 2026
Unprompted review
Reply from hear.com
Hi Phyliss,
Thank you so much for your kind feedback!
We’re thrilled to hear that you’re loving your hearing aids and that they’re providing a clear, comfortable listening experience. That’s exactly what we aim for.
We truly appreciate your trust and are so glad you feel they’re worth the investment. If you ever need anything, we’re always here to help!
Curtis, Customer Success Team
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