HearingNow Reviews 

577
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the expert staff for providing professional guidance, compassionate support, and exceptionally gentle care during all clinical treatments. Many people note that hearing devices are significantly more affordable compared to traditional high street alternatives while consistently delivering outstanding audio performance. However, some customers also noted minor hurdles regarding initial product fit, website navigation, or waiting to receive their orders. A small group of customers also experienced challenges with specific device models failing to deliver the desired volume or requiring additional adjustments.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting prompt, efficient, and reliable... See more

Staff

Clients share positive opinions on staff, frequently highlighting the exceptional professionalism, deep... See more

Product

Users describe positive interactions with product, expressing immense satisfaction with the exceptional sound... See more

Price

Reviewers highlight great satisfaction with the competitive price, noting that products are significantly... See more

Customer service

People report positive experiences with customer service, highlighting fast and efficient support throughout... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited to get a hearing test and then have my own aids reprogrammed accordingly. Karoosh Nejad is very efficient and clearly knows what he is doing. My hearing aids are now so much better, greatly im... See more

Company replied

Rated 5 out of 5 stars

Hard to find a reprogramming service. I wasn't sure about sending my hearing aids to be reprogrammed but Koorosh answered all my questions swiftly and very helpfully. I posted them on the Tuesday and... See more

Company replied

Rated 5 out of 5 stars

After almost 5 years of searching for hearing aids I can actually wear, and after going through several audiologists (who were only interested in flogging merchandise), I decided to give it one more g... See more

Company replied

Rated 5 out of 5 stars

Highly recommend this professional, friendly and caring service. My husband and I had some older aids reprogrammed for one of us and also bought some new Starkey AI hearing aids for the other. Follow... See more

Company replied


Company details

  1. Audiologist

Written by the company

Premium hearing aids and personalised hearing care.


Contact info

4.9

Excellent

TrustScore 5 out of 5

577 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(577)

93 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

First, the hearing aids here are much more affordable compared to other places.

Nejad is incredibly friendly, knowledgeable, and has a warm, bubbly personality, I felt completely confident in his expertise.

July 11, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Hi Ahmed, thanks a million for your lovely 5-star rating. I hope that you are enjoying your Widex Allure hearing aids. Best regards and let me know if you need any support. Koorosh

Rated 5 out of 5 stars

Koorosh did a great job setting up my…

Koorosh did a great job setting up my new Phonak Spheres. I am still getting to know them but so far very good.

July 30, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Dear Mr Sheppard, many thanks for your feedback. I am delighted to hear that you enjoy your Phonak Infinio Sphere hearing aids and like how they work and sound. Please do not hesitate to connect if you need any support. Koorosh

Rated 5 out of 5 stars

Earwax Microsuction

I had earwax microsuction on both ears at the Dulwich clinic. Koorosh performed the process very thoroughly and gently and clearly explained the intricacies of my ear anatomy afterwards.

July 24, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Hi there, and thanks a million for your warm feedback, it helps us to do more and better.

Rated 5 out of 5 stars

Brilliant, Kind and Utterly Professional

We recently saw Koorosh Nejad for a quick microsuction appointment for my daughter, and I couldn’t recommend him more highly. He was kind, professional and reassuring throughout. The whole process took just a few minutes and was completely painless. My daughter came out smiling and feeling "good as gold" in her own words.

Koorosh, clearly knows exactly what he's doing, and the experience was smooth, efficient and pleasantly calm from start to finish. Thank you again, we’ll definitely be back if needed, and I’d happily recommend him to anyone.

July 29, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Dear Maria, I am thrilled by your 5-star rating of our hearing care services in SE London. Please do not hesitate to contact us if you need any support. Koorosh

Rated 5 out of 5 stars

Great, efficient, friendly service

Kooroosh was super efficient, friendly and it’s such a relief to have a fully functioning ear again (wax removal)! I was in and out of the building within about 10 minutes including brief waiting time.

July 22, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Hi there, thank you so much for your 5-star rating for our hearing care and hearing aids in SE London. Best, Koorosh

Rated 5 out of 5 stars

Highly recommended

Great choice of hearing aids at a very competitive price. Koorosh is extremely knowledgeable and patient and helped me select the right product. Highly recommended

July 22, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

HI Dominic, I am glad that you are happy with the test and consultation for your new hearing aids. Please let us know if you need any help. All the best, Koorosh

Rated 5 out of 5 stars

Koorosh is a skilled and professional…

Koorosh is a skilled and professional audiologist. I've attended his practice on several occasions and experienced pain free and efficient wax removal. Highly recommend.

July 21, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Dear Hatice, many thanks for your 5-star rating for our hearing care services. Such warm feedback makes us do more and do better. Koorosh

Rated 5 out of 5 stars

Excellent service

Excellent service. Explained various options that I had and also offered some advice as to how I can manage my hearing loss. Will definitely use again to help me manage my hearing.

July 31, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Dear Eric, thank you very much for your feedback. I am glad to hear that you are happy with the hearing test and the options of hearing aids we discussed at the appointment. Keep safe and please get in touch if you need any support. Koroosh

Rated 5 out of 5 stars

Highly recommend 👌

Very happy with our reprogramming! Koorosh is very patient and fixed all our issues, he also offered a follow up session for peace of mind, would highly recommend him.

July 29, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Dear Vanessa, thank you so much for your feedback. I am glad that your Oticon hearing aids sound better now. Please do not hesitate to reach out so we can do further adjustments if needed. Koorosh

Rated 5 out of 5 stars

Excellent experience. Goes beyond 5 stars......

Fantastic company. Friendly, knowledgeable and very good prices.
Very satisfied with my Sphere 90 and the after sales support.

January 10, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Thank you Al, I am thrilled to hear that you enjoy your Phonak Infinio Sphere i90. Please let us know if you need any support. Best, Koorosh

Rated 5 out of 5 stars

Excellent and Friendly

Excellent and friendly. Quick thorough procedure, and much needed explanations for my questions.

July 22, 2025
HearingNow logo

Reply from HearingNow

Hi Alex, and thank you so much for leaving us a 5-star review for hearing care and audiology services and hearing aids in London on Trustpilot. Much appreciate it. Koorosh

Rated 5 out of 5 stars

Great Service

Promptly seen. Very thorough investigation and letter to GP done on the day for further tests and treatment.

July 17, 2025
HearingNow logo

Reply from HearingNow

Many thanks, Luke, I am happy to hear that the matter is on the right track.

Rated 5 out of 5 stars

Great advice and personalised service

I visit around once per year and it's always been a great service. Very gentle, and with personalised advice for aftercare. Many thanks as always!

July 10, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Many thanks, Mary, I much appreciate it.

Rated 5 out of 5 stars

Great service

This is the second time I've seen Koorosh for micro-suction. He was very efficient with it and also - importantly for me - gentle. It was over very quickly and not as uncomfortable as it has been previously with other services. Plus we had time for a wonderful chat! I will definitely be going back to Koorosh next time.

July 10, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Many thanks for your warm feedback.

Rated 5 out of 5 stars

Excellent Service

This is the third time we have used Koorosh and his excellent service is still unwavering. Considerate and stress free, there was an immediate improvement to our Mother's hearing and hence an immediate improvement to her quality of life. The follow up the day after was also much appreiciated, many thanks Koorosh.

July 9, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Dear Mick, I am delighted to hear that your mother's hearing has improved and he can hear and communicate better now. Thank you so much for caring to leave such lovely feedback. Koorosh

Rated 5 out of 5 stars

Koorosh was a pleasure to meet and chat…

Koorosh was a pleasure to meet and chat through the planned procedure, then swift to resolve my ear problem which had been troubling me for a week or more. 15mins and all done, painless and cleared.

July 10, 2025
HearingNow logo

Reply from HearingNow

Hi Patrick, thank you so much for your lovely feedback. Keep safe. Koorosh

Rated 5 out of 5 stars

Excellent service

I saw Koorosh Nejad, who resolved my ear issue swiftly and was very helpful! I had only booked in for one ear, but he was very flexible and able to accommodate treatment for the 2nd too. I also appreciated the follow-up after my appointment (which you wouldn't typically get with large companies). I would highly recommend Hearing Now.

July 7, 2025
Unprompted review
HearingNow logo

Reply from HearingNow

Dear Hina, thanks for your warm comments. I am glad to hear that you enjoyed our hearing care services in HearingNow.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look