Hears earplugs definitely work well for motorcycle noise reduction, but they are significantly more expensive than alternatives and lack overall quality. While the packaging looks premium, the case fe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They offered a "free gift" (cleaning kit) with an order of 3 pairs, but I couldn't add it to my cart. Also, the buy 2 get 1 free apparently only applies to three of the exact same decibels in the exa... See more
Company replied
For some reason, my first shipment never showed up. Alliah, the helpful and friendly customer service rep, sent me another pair immediately and free of charge, with expedited shipping. I am honestly... See more
Company replied
Had a shipping issue and Hears seemed genuinely concerned. Ultimately the shipping company lost the package and the service rep replaced my order. I'm patiently waiting to see if this one gets lost as... See more
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3.5
Average
1K reviews
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great comunacation ,very helpful ,qucik…
great comunacation ,very helpful ,qucik delivery ,good earplugs ,very happy :)
October 8, 2026
Unprompted review
Reply from Hears
Hi Karl, we’re so happy to hear you’re enjoying your earplugs! It’s great to know that the delivery was quick and that our team was able to help when you needed us. Thank you for choosing Hears and for sharing your experience. We hope you continue enjoying your earplugs!
Ancho took great care of me
Ancho took great care of me. Sending a replacement for a broken part is the exact kind of company I’d like to support.
October 7, 2026
Unprompted review
Reply from Hears
Hi Ja, We are glad to hear our team, Ancho, resolved the issue with your damaged component quickly. Thank you for your support and giving Hears a try!
Fast response and they solve my priblev…
Fast response and they solve my priblev very quick.
Recommend.
October 8, 2026
Unprompted review
Reply from Hears
Hi Tadej, we are happy to hear that our team resolved your issue so quickly. Thank you for your recommendation!
Reply from Hears
Hi Zoran, we are so glad to hear that our team, Anuki, provided patient and helpful service during your visit. Thank you very much for taking the time to share your positive feedback with us!
THE 100 DAY RETURNS PROCESS IS NOT…
THE 100 DAY RETURNS PROCESS IS NOT STRAIGHTFORWARD AND REALLY ANNOYING
The Hears have a little metal snap-fit cover which you have to push on to insert the Hears into your ear. My cover kept falling off: the snap-fit was too loose. So I decided to return them under the very generous-sounding 100 day return policy.
The returns process was long, drawn out and required several emails and photos of all components and packaging. I had the feeling Hears just wanted me to give up. I have never experienced a returns process as inconvenient as this. Read the other reviews to see what awaits you in case of return - I wish I did. Even after Hears received my shipment (which I had to pay for) I had to write another email to beg for my money back.
DON’T BE FOOLED BY WHAT SOUNDS LIKE A VERY GENEROUS RETURN POLICY. IT IS A TOTAL PAIN.
UPDATE:
After this negative review, an extremely friendly customer support person (bot?) contacted me, acknowledged that my Hears were indeed faulty and SENT ME A REPLACEMENT PAIR FREE OF CHARGE. I am relatively happy with this outcome because the Hears do fit nicely and I can wear them all evening without noticing them. But my whole Hears experience would have been better if the returns process had been less hassle.
October 5, 2026
Unprompted review
Reply from Hears
Hi Fiona, we’re sorry to hear that your experience with us fell short of what you should have been able to expect. The process should feel clear and straightforward, and we understand that this wasn’t the experience you had with us.
We’ve taken your feedback seriously and would like to make sure your case is properly looked into rather than simply leaving things there. Our team will be reaching out to you shortly so we can review your experience directly and see if there’s anything further we can do. This isn’t the level of service we aim to provide, and we appreciate you giving us the opportunity to address your concerns.
newest loyal customer
For some reason, my first shipment never showed up. Alliah, the helpful and friendly customer service rep, sent me another pair immediately and free of charge, with expedited shipping. I am honestly amazed by the sound quality! I never knew I could reduce background noise AND have so much clarity in what people are saying! I'm ordering a second pair immediately, and will tell my friends too!
October 7, 2026
Unprompted review
Reply from Hears
Hi there, we are glad you enjoyed your experience after the initial delivery issue was resolved. Thank you for sharing your positive feedback about the swift resolution, the clear audio performance, and the background noise reduction features. We appreciate your recommendation to your friends, as well as your decision to place another order with us. It is wonderful to know our service met your expectations!
Highly recommend!
Highly recommend!
The ear plugs are fantastic.
I initially had some issues with my parcel delivery, but the customer service was excellent. They got back to me very quickly and Anuki kindly sorted everything out. Thank you!
October 1, 2026
Unprompted review
Reply from Hears
Hi Eléonore, we are happy to hear that our noise-reduction products are working so well for you. Thank you for taking the time to share your feedback. We appreciate your patience while we resolved the shipping issue, and we are glad our team, Anuki, provided fast and helpful support to ensure your order arrived safely!
Love the product
First of all, the Hears earplugs really let me enjoy a concert without losing dynamics in sound.
Unfortunately I had a damage issue with a plate, but Hears helped me fast and replaced the damaged plug within a few days.
October 3, 2026
Unprompted review
Reply from Hears
Hi Devon, thank you for sharing your feedback. We are glad you enjoyed your concert experience with great sound quality. We appreciate your patience regarding the damaged component and are happy we could resolve the issue for you quickly!
What a slimy company
What a slimy company. They actually deleted my previous review, even though I provided my exact order details.
They are selling overpriced plastic that doesn't work any better than cheap foam earplugs.
The return process is an absolute nightmare. First, you have to deal with back-and-forth emails from support trying to talk you out of the return. Then, you are forced to pay for return shipping, fill out a tedious form, and take pictures of every single item. I am now well past the timeframe for my promised refund and still haven't received it. I will be initiating a chargeback with my credit card company. Buyer beware.
September 8, 2026
Unprompted review
Reply from Hears
Hi KP, we’re really sorry to read this. From what you’ve described, we completely understand why you’re upset, especially after having to spend so much time dealing with the return process and still waiting for your refund.
We’d genuinely like to look into what happened and make sure your case isn’t left unresolved. Unfortunately, we can’t find any order details linked to the information available in your review. If you could email us with your order details and mention Alliah in your message, we’ll make sure it reaches the right person and that your case is looked into properly. We’d really appreciate the chance to understand what happened and see how we can help.
These earpods really do the job!
I ordered this product about a month ago, and unfortunately, it was lost in transit. I reached out for support and was lucky enough to be contacted by Mark from customer service. I received a new pair of earplugs very quickly—and this time, they arrived safely. I tested them at a concert and can say they really do the job; I got home without any ringing in my ears. Highly recommended!
October 5, 2026
Unprompted review
Reply from Hears
Hi Fransisk, we are glad you enjoyed your experience with our team and our product. It is wonderful to hear that your replacement arrived quickly after the initial shipping delay and that your new earplugs kept your ears protected during the live music event. We appreciate you taking the time to share your feedback with us, and we are happy that our team, Mark, could assist you effectively.
My package came with no contents
My package came with no contents. Anuki reached out right away to assist. I was then sent a replacement set that arrived yesterday. Fantastic customer service.
Thank you Anuki and Hears
October 5, 2026
Unprompted review
Reply from Hears
Hi Christie, we are glad to hear that our quick response resolved the issue with your empty delivery. Thank you for sharing your positive feedback about our support team's help with your replacement!
Perfect support team working here.
Perfect support team working here.
After I noticed a problem with my earplugs the support team rolled into action and solved the issue in no time.
October 5, 2026
Unprompted review
Reply from Hears
Dear Arco, we are happy to hear that our support team resolved the issue with your earplugs so quickly. Thank you for your wonderful feedback.
Edited review on hears ear plugs
I’m Editing my original review after hears reached out and apologise for their lack of communication.
I have now received my purchase and I’m extremely happy with the ear plugs and they work wonderfully on my motorcycle. I would highly recommend if you want a good quality product these are the ones to buy .
PS i would really like to thank Alliah from hears
October 4, 2026
Unprompted review
Reply from Hears
Hi Mark, we’re sorry that you were left waiting without a clear update on your order. We completely understand why that would be concerning, especially when you had already been charged but had not yet received your earplugs.
Our team has now reached out to you directly and provided a clear update on your order and its current delivery status. We’ll also continue following the shipment from our side to make sure it reaches you safely. We appreciate the opportunity to address this with you and get things properly followed through.
Custommerservice Hears
I ordered on 14 august. I never received any update.
I mailed, no reaction. And yet, you mailbox fills its-self with mails from Hears, trying to make you buy again. Every mail makes you irritated, because you hope it's a mail about your order and that you finally receive it.
After posting this on Trustpilot, I was immediately contacted bij Alliah and the next week I received my order (or at least 3 the same and one in another colour then I ordered). The contact with Alliah was good.
When Hears answer the mails that are send to the customerservice, thing will be solved sooner and better.
That's why I'm changing this review from 1 to 3.
Thanks Alliah
October 1, 2026
Unprompted review
Reply from Hears
Hi Mattanja, we’re genuinely sorry that you’ve been left waiting since August without a proper update on your order. We can understand how upsetting that must feel, especially when you’re receiving other emails from us while still waiting for an answer about the order you’re actually expecting.
You shouldn’t have been left wondering what’s happening for this long. Our team will be reaching out to you directly to look into your order and make sure you receive a clear update and proper follow-through from here. We’re sorry again for the experience you’ve had, and we appreciate the opportunity to address this properly.
Sleep Hear Plugs
I purchased the Sleep Hear Plugs as my husband snores! I've been using throwaway plugs but they don't work, fall out, hurt my ears. So I thought I'd try Hears.
They fit perfectly, block out all snore sounds and it feels like they aren't even in my ears. I thought one had fallen out the other day but it hadn't! Love them and highly recommend ❤️
September 8, 2026
Unprompted review
Reply from Hears
Hi Tanya, we had to smile at the part where you thought one had fallen out, only to discover it was still comfortably in place! It sounds like you’ve finally found the sweet spot after dealing with plugs that hurt, slipped out, and still let the snoring through.
We’re so happy the Hears Sleep has made such a difference to your nights and feels comfortable enough that you barely notice it’s there. Thank you for the lovely recommendation!
Great customer service
Really good customer service with advice on how to help with my issue and when that couldnt be sorted i was offered a free replacement without sending my others back which is amazing. Replies are a little slow amd usually are about 1 or 2 a day but the service within those replies was amazing from Sofie who helped me. And obviously the product is really good too
September 27, 2026
Unprompted review
Reply from Hears
Hi Oliver, it’s lovely to hear that Sofie was able to stick with your case, offer advice, and make sure you had a straightforward solution when the original issue couldn’t be resolved.
We’re especially glad the replacement arrangement worked out without you having to send your other pairs back. We also appreciate the honest note about the reply times, and we’ll take that feedback on board. Most importantly, we’re happy to hear you’re pleased with the product too, and we’ll make sure Sofie sees your kind words!
They are very accommodating and…
They are very accommodating and listened carefully. They also take actions immediately with the problem in the parcels. Everything's great.
September 25, 2026
Unprompted review
Reply from Hears
Hi Valent, we’re really glad you felt listened to and supported throughout the whole process. When something goes wrong with a parcel, we know how important it is to have someone actually take the time to understand what happened and get things moving quickly. It’s great to hear that this came through in your experience, and that everything ended up being sorted out smoothly. Thanks for the lovely feedback!
Excellent customer service from Ancho!
My order was returned to the warehouse because I was away on vacation. I contacted customer service and Ancho helped me immediately. He personally processed a replacement order completely free of charge, waiving the shipping costs as a gesture of goodwill. Outstanding and fast support. Thank you, Ancho!
September 29, 2026
Unprompted review
Reply from Hears
Hi Victor, we're so glad to hear that Ancho provided such excellent and prompt support in resolving your delivery issue. We appreciate you sharing your positive experience!
I got a very good service from Hears
I got a very good service from Hears. The first shipment did not contain the whole order, so after contact to Hears remaining items were send right away with no costs. Good customer service from espicially Anuki. Thanks Anuki
September 25, 2026
Unprompted review
Reply from Hears
Hi Kunde, we are so pleased to hear about your positive experience with us. It's wonderful to know that our team, Anuki, could resolve the shipping issue promptly and to your satisfaction. We truly appreciate your kind words and we'll definitely pass this to her!
Excellent Customer Service
I got in touch with Hears concerning an issue. This was resolved without any fuss in a timely fashion. Which has made the experience of buying this product an even better experience. The product is fantastic for us on the motorbike whilst I has toured across Europe for three weeks. Would definitely recommend these ear plugs
September 25, 2026
Unprompted review
Reply from Hears
Hi Dave, we're incredibly happy to hear about your positive experience with our product and our team! It's wonderful to know that our earplugs enhanced your three-week European motorbike tour and that we could resolve your issue promptly. Thank you for recommending us!
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