Just moved the hosting of 2 domains to Heart from another provider. I am not daft but the world of Hosting, Domains, Email boxes and FTP fries my brain. I tried to follow the instructions and got mos... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
For many years I have been "hosting" two websites for local clubs through Heart Internet and have occasionally had a problem which has been sorted quickly and easily but when all the emails stopped wo... See more
Company replied
Always impressed with the swiftness and standard of support offered by Heart; regardless of issue, they're always fast to step in and help. This time Andrei was kind enough to assist with some DNS upd... See more
Company replied
I have been a reseller for many years and always had a great experience with the support team. Due to work/ life balance, I've had to give it up and the help and support has been exceptional, not... See more
Company replied
Company details
Written by the company
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Contact info
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, United Kingdom
- sales@heartinternet.uk
- heartinternet.uk
4.6
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had trouble sending company emails from…
Had trouble sending company emails from phone and laptop. I raised a support ticket and within a couple of hours received a helpful response telling me certain things had been updated, to leave it a while then reset and the situation was resolved and all working perfectly, no dramas.
April 16, 2026
Unprompted review
Years of service handling hosting and…
Years of service handling hosting and domains with Heart was a very good experience with excellent support from the support team on many occasions.
April 16, 2026
Unprompted review
Absolutely and utterly delighted with…
Absolutely and utterly delighted with the support Carmen gave us today. We have a very complex domain ownership query which was increasingly urgent, for a customer in CNI, and they managed this flawlessly. Perfect service, am incredibly thankful on behalf of my customer.
April 15, 2026
Unprompted review
Reply from Heart Internet
Hi Amrit,
Thank you for the fantastic feedback! We’re really pleased Carmen was able to handle such a complex and urgent domain query so smoothly, especially with a customer depending on it.
Kind regards,
Chris
Domain forwarding issue…
I had an unusual request from a customer on domain forwarding to there new website which was not straight forward. I have been dealing with Alexandru a member of the Heart support team who has helped us get to a successful solution. Thanks Alexandru!
April 14, 2026
Unprompted review
Reply from Heart Internet
Hi Duncan,
Thank you for the great feedback! We’re really pleased Alexandru was able to help work through the complexities of your domain forwarding request and reach a successful solution.
Kind regards,
Mike
Fast response, fast fix
Fast response and dealt with my problem immediately. Very impressed and would happily recommend this support team very highly.
April 14, 2026
Unprompted review
Reply from Heart Internet
Hi Ray,
Thank you for the fantastic feedback! We’re really pleased to hear your issue was handled quickly and efficiently.
We truly appreciate the recommendation - it means a lot.
Kind regards,
Chris
Great work!
April 14, 2026
Unprompted review
Reply from Heart Internet
Hi,
Thank you for taking the time to leave a review! We appreciate your kind words.
Kind regards,
Mike
Carmen is a credit to Hearts Support…
Carmen is a credit to Hearts Support team! Escellemnt service as always.
April 13, 2026
Unprompted review
Reply from Heart Internet
Hi Richard,
Thank you for your review. We're pleased to hear Carmen was able to assist you with your query and that you were impressed with the service provided!
Kind regards,
Mike
The support team has been very helpful…
The support team has been very helpful to my queries, Thanks you Alexandra Maria for your support.
April 9, 2026
Unprompted review
Reply from Heart Internet
Hi Campbell,
Thank you for your kind feedback! We’re really pleased the support team could help with your queries.
Kind regards,
Mike
Adrian was a great help
Adrian was a great help, explained all I needed to know and helped with setting things up.
April 9, 2026
Unprompted review
Reply from Heart Internet
Hi Steve,
Thank you for the great feedback! We’re really pleased Adrian was able to explain everything clearly and help you get set up.
Kind regards,
Chris
Outstanding customer support
Outstanding customer support which helped a noob like me import an existing website onto Heart Internet's servers and get it up and running again (which was more complicated than first envisaged). Tak was extremely knowledgeable and made constructive and helpful suggestions as well as being very patient with me and promptly replying to my many support tickets. I learnt a lot as well as being very satisfied with the service received. Highly recommended.
April 9, 2026
Unprompted review
Reply from Heart Internet
Hi Helen,
Thank you for the fantastic feedback! We’re really pleased Tak was able to help you get your website migrated and running again, especially with a more complex setup than expected.
It’s great to hear his knowledge, patience, and suggestions made the process smoother - and even better that you learned along the way!
Kind regards,
Chris
The tech support received was first class!
The tech support received from Alex this week was comprehensive and easy to follow. The service was first class and much appreciated,
April 2, 2026
Unprompted review
Reply from Heart Internet
Hi Paul,
Thank you for the fantastic feedback! We’re really pleased to hear Alex provided comprehensive support that was easy to follow.
It’s great to know the service was first class and appreciated.
Kind regards,
Chris
Great service as usual
April 1, 2026
Unprompted review
Reply from Heart Internet
Hi David,
Thank you for your continued support and kind words! We’re really pleased to hear you received great service once again.
Kind regards,
Chris
A prompt and efficient response to my…
A prompt and efficient response to my ticket and query. A detailed response that compared to having an actual phone conversation. All in a thoroughly satisfactory experience. Well done Heart Internet customer services.
April 1, 2026
Unprompted review
Reply from Heart Internet
Hi,
Thank you for the great feedback! We’re really pleased to hear you received a prompt and efficient response, and that the detailed communication provided the same reassurance as a phone conversation.
It’s wonderful to know you had such a satisfactory experience with our customer services team.
Kind regards,
Mike
Account Hosting Change
I was dealing with Tak in customer services who helped me move over my account to a new hosting setup. It was very a very smooth and simple process, and Tak did pretty much everything. I didn't experience any down time and was very happy with the service.
March 26, 2026
Unprompted review
Reply from Heart Internet
Hi Steve,
Thank you for the great feedback! We’re really pleased Tak was able to make your move to the new hosting setup smooth and straightforward.
It’s fantastic to hear everything was handled with no downtime and that you were happy with the overall experience.
Kind regards,
Chris
very very helpful
March 25, 2026
Unprompted review
Reply from Heart Internet
Hi Ramesh,
Thank you for your feedback! We're really pleased to hear you found the support very helpful.
Kind regards,
Chris
Heart are always great at support
Heart are always great at support. From time to time, you need prompt help to resolve an issue and they're always there sort out problems and fix them.
March 24, 2026
Unprompted review
Reply from Heart Internet
Hi David,
Thank you for your kind words! We’re really pleased to hear you’ve consistently had great experiences with our support team.
We know how important prompt help can be when issues arise, so it’s great to hear the team has been there to get things sorted when you’ve needed it.
Kind regards,
Chris
Andrew Welsby was very helpful as…
Andrew Welsby was very helpful as always and fixed an issue with one of our SSL ceritifcates.
Always a fantastic job by Andrew and team.
March 23, 2026
Unprompted review
Reply from Heart Internet
Hi Ian,
Thank you for the great feedback! We’re really pleased Andrew Welsby was able to resolve the SSL certificate issue quickly, and it’s fantastic to hear he continues to deliver great support.
Kind regards,
Chris
I have been using this company for over…
I have been using this company for over 25 years, and they have been great.
March 22, 2026
Unprompted review
Reply from Heart Internet
Hi Keith,
Thank you for your incredible loyalty over the past 25 years - it truly means a great deal to us. We’re really pleased to hear you’ve had such a positive experience over the years.
Kind regards,
Chris
It would appear that my problem has…
It would appear that my problem has been resolved, but time will tell, but the person who dealt with it was professional and appeared to take responsibility to resolve the issue
March 20, 2026
Unprompted review
Reply from Heart Internet
Hi Paul,
Thank you for your feedback. We’re glad to hear things appear to be resolved and that the support you received was professional and proactive. If anything further crops up, please don’t hesitate to reach out - we’re always here to help.
Kind regards,
Chris
Alex and the team at Heart Internet…
Alex and the team at Heart Internet have been absolutely fantastic. I raised an urgent support ticket and Alex responded quickly with clear, thorough guidance that was extremely easy to follow. Everything was explained properly, with no confusion or back and forth, just great, efficient support exactly when it was needed.
I genuinely haven’t come across this level of IT support in years. An excellent service from start to finish.
March 19, 2026
Unprompted review
Reply from Heart Internet
Hi Ritchie,
Thank you for the fantastic feedback. We’re really pleased Alex and the team were able to respond quickly and provide clear, thorough guidance when you needed it most.
It’s great to hear the process was smooth and efficient from start to finish - and your comments about the level of support truly mean a lot to the team.
Kind regards,
Chris
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