Avery cheerful and competent worker,especially cleaned up all the mess incurred.couldn't ask for anything better and it's especially fantastic being able to have a warm shower after 8 days of only col... See more
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Review summary
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Superb! The whole process was smooth from start to finish. The knowledgeable customer service team were happy to answer any questions, but the installer was the real star. He went out of his way t... See more
Company replied
From Start to finish. Communication fantastic. Engineer, Luke, professional and equally fab at updating. Clean , courteous. An issue as boiler in box had missing parts…not their fault….great response... See more
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We had 13 panels and the Alpha Ess battery installed. Had a great experience from watching YouTube through initial contact with heatable. Good progress with site visit to quick install within a month... See more
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Company details
About Heatable
Written by the company
Whether you're looking to crush your bills with a new A-rated boiler, or create and store your own energy with solar, we'll give you a fixed online price in a matter of clicks.
Why Heatable?
- Which? Trusted Traders (2 years running)
- 40,000+ happy customers
- Instant online prices
- Leading UK customer service
- Up-to 4 years 0% APR available*
- Emergency, next day installs*
- Family owned and run
Get a new boiler → Get solar panels → Get battery storage → ------ or ------ Read our story *on boiler installations only
With Heatable, you'll get:
Written by the company
- Next day installations 🚙 💨
- We fit new boilers, all over the UK, as quick as next day.
- Up-front, fixed prices 🫡
- We quote online, to save you money and time. There's not a salesmen in sight.
- Which? Trusted Traders 👷♀️
- We're Which? Trusted Traders (and have been for 3 years running).
Workmanship warranty
12 months post-install protection
Once we've completed your installation, you'll get 12 months of workmanship protection. So, if there's any issues, it won't be an issue.
Contact info
United Kingdom
- 03301131333
- hello@heatable.co.uk
- heatable.co.uk
Join 40,000+ happy customers
4.8
Excellent
14K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No messing around
No messing around, guys at heatable understood exactly what I wanted. The engineer did a great job, turned up on the agreed time and did a great job fitting my new boiler.
April 27, 2026
Reply from Heatable
Hey Maxim,
Thank you for leaving this lovely 5* review, we really appreciate it! 😁
Heatable aim to provide a great experience and I'm pleased to read that you have found this to be the case 🙌
Kindest Regards,
Jon
Really happy with the process
Really happy with the process, Phil our technician was polite and really professional talking us through all the fundamentals of our new boiler.
April 27, 2026
Reply from Heatable
Hey Glenn,
Thank you for your short but sweet 5* review! 😁
It's wonderful to read that you have had such a positive experience with Heatable and your installer, Philip 😎
Kindest Regards,
Jon
Great Next Day Service
When my boiler was condemned I was worried it would be a long and drawn out process to have it replaced. Heatable delivered and installed a new boiler the next working day which was fantastic.
April 27, 2026
Reply from Heatable
Hey Chris,
Thank you for leaving this 5* review, we really appreciate it! 👌
Turnaround time can be a really important driver when your boiler breaks, Heatable are proud to offer high quality installations, fitted fast and it's great to see that you were sorted by the next working day! 🔥
Kindest Regards,
Jon
Engineer arrived on time and was…
Engineer arrived on time and was excellent!
Very efficient service.
April 27, 2026
Reply from Heatable
Hey Pieter,
Thank you for leaving this short but sweet 5* review, we love reading them 😎
Heatable is the name, efficiency is the game! 🚀 Thank you for choosing us and enjoy your new boiler 🙌
Kindest Regards,
Jon
Boiler issues within a year, paid own money to repair
Had an Alpha boiler installed by Heatable in Dec 2024. Since then I’ve had ongoing issues with heating, fluctuating water temperature and pressure and most recently absolutely no hot water for 3 weeks, very difficult with 4 children.
An Alpha engineer confirmed the system was heavily clogged and required a power flush, plus a new diverter valve and heating plate. I’ve had to pay £550 to fix this (paid via bank transfer).
My concern is how this could happen so soon after installation and why wasn’t a power flush carried out or properly assessed at the time? This suggests the system may not have been properly prepared.
Under UK consumer law, services should be carried out with reasonable care and skill, and I don’t feel that standard has been met here.
I have supporting evidence, including engineer findings and proof of payment, and would like Heatable to respond and review this, including reimbursing the £550 cost.
Really disappointing experience so far, hoping for a proper response from them.
Natasha Deen
April 27, 2026
Unprompted review
Reply from Heatable
Hi Natasha,
Thank you for taking the time to leave us feedback. I have checked your account with us and all of our communication channels and can't find any communication from you informing us of any issues you've had, so this is the first we've heard.
A chemical flush is always included with our boiler installs as standard and a proflush/magnacleanse can be added on during the checkout process or before the install is completed and if it was a Powerflush you were needing, the engineer could have done this privately for you.
If you would like to send us an email to hello@heatable.co.uk with your concerns and issues you've had since your install we'll be happy to look into this and reach out but as I mentioned above until this review we weren't aware you had any issues.
Kind regards,
Rhianne
Great service and engineer who came was…
Great service and engineer who came was friendly and did a great job, would recommend.
March 19, 2026
Reply from Heatable
Hey Gurpreet,
Thank you for leaving this 5* review, we love reading them 😁
It's so pleasing to read that you have had such a positive experience with your installer and Heatable! 🙏
Kindest Regards,
Jon
Excellent service and great product
Excellent service and great product. Our installer Ian was superb; unfazed by having to deal with old system added over the years in old property.
April 27, 2026
Reply from Heatable
Hey Rik,
Thank you for the brilliant review and comments for Ian! It sounds like he handled the job like a true professional.😎 I'll make sure to send over the love to him!
Best Wishes,
Ruby 🐈
Great engineer
Great engineer. He had to solve a tricky problem to install a replacement boiler in a different room from the existing boiler installation.
Although it wasn't possible to install in my first choice location (in a bathroom) because of lack of electricity supply and no external wall location for the flue, we agreed on a location in the second bedroom. As the boiler is so quiet and the pipework so neat it actually looks good.
Arrived bang on time.
Communication was easy. Actually listened and gave good advice.
Excellent standard of work over a two day installation.
Left the site cleaner than it was.
The booking process was rather slow and confusing with a website that had fixed locations for photo uploads and customer service agents that didn't seem to have read what previous calls had logged but once an engineer was assigned it all went well.
April 24, 2026
Reply from Heatable
Hey Gary,
Thank you for taking the time to leave this detailed 5* review, we really appreciate it! 👌
It's great to read that you have had a great experience with your installer, David! 😎 Thank you for choosing Heatable 🙏
Kindest Regards,
Jon
Had solar and battery installed with…
Had solar and battery installed with Heatable and now having heat pump also. Everyone I had spoken to was knowledgeable and answered all the many questions I had. Survey was flawless and happy with the results! Thanks to Andrew for the design and Rhys for the installation along with the partner.
April 26, 2026
Reply from Heatable
Hey Damian,
Wow, it means the world to hear that you were so happy with Heatable during your solar & battery installation, you came back to us to get your heat pump too. What an honour! 💘
I'll be sure to send over a copy of this to Andrew and Rhys too for their wonderful work! 😎
Best Wishes,
Ruby 🐈
Great service
Great friendly installer, very efficient job completed in only 1.5 days. Just waiting for the electrician to fit a fuae spur, but boiler left working great. Definitley would recommend Heatable.
April 23, 2026
Reply from Heatable
Hey Mr Wilkinson,
Thank you for the kind review, I'm glad to hear the job went in efficiently and the engineer was friendly.
I can see they are in the process of arranging an electrician for your fuse spur and Sonia has been in touch with you today regarding an update. ☺️
Best Wishes,
Ruby 🐈
Great Service
Scott was so helpfull and took time to answer all my questions. Installers were very good except they did leave me with the system not working fully.
April 25, 2026
Reply from Heatable
Hey Dave,
Thank you for this review, I'm glad to hear your experience with Scott and the engineers was a positive one.
I can't see anything on our side regarding the system not working fully, if you can give us a call on 0330 113 1333 or an email to hello@heatable.co.uk we can look into this for you.
Best Wishes,
Ruby 🐈
Really happy with how Heatable managed…
Really happy with how Heatable managed the installation of our new boiler, from visiting the house to discuss options and then the actual fitting .
First class communication throughout
April 25, 2026
Reply from Heatable
Hey John!
If you're happy, we are happy. ☺️
Communication is key, glad we hit the nail on the head! Thank you for choosing Heatable and leaving us these kind words.
Best Wishes,
Ruby 🐈
I found all of the Heatable staff and Contractors very helpful, knowledgeable and friendly.
I found all of the Heatable staff that I have dealt with to very helpful, knowledgeable and friendly as also were the Engineers that recently came and fitted my Tesla Powerwall 3 Expansion Pack.
The reason that I chose Heatable was that I was very pleased with them regarding the Tesla Powerwall 3 Battery that they had previously supplied and fitted.
April 25, 2026
Reply from Heatable
Hey David,
Thank you for leaving us this review and may I say, a great product choice going with the Tesla Powerwall 3, it is certainly popular and for good reason! 💃🏻
We appreciate all the kind comments for the team too about how helpful they were, it means a lot to us. I'll make sure to send over the kind comments to the engineers too, it'll mean the world to them as well! 💘
Best Wishes,
Ruby 🐈
Excellent service from the first…
Excellent service from the first contact by Isobel to the great work by Jontie and Cayden who pushed on and made sure the job was done. Thank you Heatable!
April 25, 2026
Reply from Heatable
Hey Stefan!
Thank you for the fabulous review and kind comments for both Isobel and the wonderful duo, Jontie and Cayden! We are thrilled to hear you are happy with the service and work provided. 💘
Best Wishes,
Ruby 🐈
Safe and sound emergency combi
First I was always apprehensive of spending this much on an online purchase and skeptical of getting a next day combi installation. But eatable cane through in an emergency, booked at 2pm and had great communication for next morning at 8am. Pretty seamless and quality.
April 24, 2026
Reply from Heatable
Hey Sabitur,
We totally get it! Online purchases can be a bit scary when you are having to invest a big amount of money, it means the world to us that despite that you put your trust in us and we were able to show you why we are the best at what we do. 😎
Best Wishes,
Ruby 🐈
Great service great serviceand very quick to install…
Great service and very quick to install our boiler.
April 24, 2026
Reply from Heatable
Hey Neha,
Thank you for the kind words, it means the world to us! 🌍
Best Wishes,
Ruby 🐈
VERY fast service
VERY fast service! Less than 24hrs from order to fitting! Blue light discount too. Lovely engineer. Good price. Can’t fault my experience👍🏻
April 24, 2026
Reply from Heatable
Hey Miss JM,
They call us Sonic the Hedgehog because we are as fast as the speed of sound. 🦔
Nothing better than being back up and running within 24 hours of booking and snagging a brilliant discount on your installation too. It means the world to us to read all about your wonderful experience!
Best Wishes,
Ruby 🐈
I fully recommend Heatable for the…
I fully recommend Heatable for the installation of ann Alpha ESS G3 battery. They are very knowledgeable and have great communication, any question is no trouble and they are prompt with the answers. All in all a very smooth process. My system is installed and seems to be working a treat!
April 24, 2026
Unprompted review
Reply from Heatable
Hey Iain!
Nothing better than getting a brand new bit of tech. 🔋
It sounds like you had great support from the team when you had any questions, a smooth as butter process is always the goal. ⚽
Best Wishes,
Ruby 🐈
From start to finish it was really easy…
From start to finish it was really easy Scott sorted it all out payed the money the heating engineer came 2 days after two nice lads did a good clean job all good
April 24, 2026
Reply from Heatable
Hey David!
Thanks for this brilliant review!
I'm thrilled to see Scott was able to help guide you through the booking process ready for the engineer to take over and knock your socks off with his top notch installation skills. 💃🏻
Best Wishes,
Ruby 🐈
Excellent service
Excellent service, very quick turnaround from order to fitting. Engineer was very efficient and thorough
April 24, 2026
Reply from Heatable
Hey Claire,
Three brilliant reasons why Heatable is worth choosing for your brand new installation! Thank you for putting your trust into us for your brand new boiler. ☺️
Best Wishes,
Ruby 🐈
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