The heated pro team was great, they helped me navigate the international payment process and we received our product as advertised. A note on the Revolut approach, there is a $30 international banki... See more
Company replied
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See what reviewers are saying
Great company and reliable and exceptional service and communication. I highly recommend these guys for your needs, they really do have the best communication and stay in touch with you, to ensure eve... See more
Company replied
It was my first time ordering from this website and was worried it wasn’t legit. Spoke with Andrew who put me at ease about the site. The shipping was really fast and received product within 10 days.... See more
Company replied
Great customer service! Due to the type of product, some shipping problems can happen, but the heated pro staff will work with you with every problem, trusted company - will order through them aga... See more
Company replied
Company details
Written by the company
Heated tobacco products store. Make customers happy since 2020 😀
Contact info
10 Triton Square, NW1 3BF, London, United Kingdom
- +14844458212
- info@heated.pro
- heated.pro
4.8
Excellent
124 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent and Quick Service!
February 10, 2025
Unprompted review
Reply from Heated Pro
Dear Vin,
We're happy to hear that you're satisfied with our service. Thank you for your review!
Fast and Hassle-Free Experience!
I am in the USA. I already got two orders. I didn't believe they were real; I imagined I would have a lot of problems. But no—easy order, easy payment, delivered to my house. Surprisingly fast!
February 5, 2025
Unprompted review
Reply from Heated Pro
Dear Gustavo,
We are glad that we were able to exceed your expectations. We always strive to surprise our customers, of course only in a positive way 🙂
Guided me through the process
Guided me through the process! Excellent customer service!
January 22, 2025
Unprompted review
Reply from Heated Pro
Dear RG,
Thank you for your feedback. We strive to provide the best service for our customers.
It was fast and easy
It was fast and easy. Helped me out a lot with telling me exactly what to do and guided me through the steps. Received the package faster than I expected.
January 13, 2025
Unprompted review
Reply from Heated Pro
Dear Eli,
Thank you for your review! We will do our best to make it even easier and faster next time 😃
Professional service and business!
Fast and reasonable shipping cost to USA! Very kind and helpful customer service agent, Andrew, answered every question I had and walked me through all aspects of the sign up including crypto purchasing. A very professional outfit with excellent inventory! We are now repeat customers!
December 10, 2024
Unprompted review
Reply from Heated Pro
Dear Robin,
Thank you for your detailed feedback. We truly appreciate it. We will do our best to ensure your continued satisfaction with our service 😊
Quick response and fast shipping
Quick response and fast shipping! Andrew was very helpful throughout the process. A reliable shop that I highly recommend.
December 4, 2024
Unprompted review
Reply from Heated Pro
Dear Sicen,
Thank you for your feedback and recommendations. We look forward to serving you again.
Well worth the wait!
I am very satisfied with my purchase. I paid with Bitcoin on a Tuesday. One week later, my order was shipped, and I received it the following Monday. That's not bad for something coming from Europe to South Carolina.
November 18, 2024
Unprompted review
Reply from Heated Pro
Dear Damon,
We're delighted to hear that you're satisfied with your purchase! We'll ensure your next order arrives just as quickly—or even faster.
Sincere and polite service
They give sincere consideration and respond to my orders. They also respond quickly and politely to my requests.
I am always grateful.
October 7, 2024
Unprompted review
Reply from Heated Pro
Dear Kent,
Thank you for your review. It matters to us. And we're always happy to see you 😊
Great experience
Great experience, start from ordering to shipping.
September 29, 2024
Unprompted review
Reply from Heated Pro
Dear Elshaday,
Thank you for your review. I am glad that you had a positive experience with us 🙂
Fast service
Fast service, quick response to the emails. Got my order sooner that I expected.
Also I found out paypal crypto would save me money on fees.
August 31, 2024
Unprompted review
Reply from Heated Pro
Dear XZ,
Thank you for your feedback. We are pleased to hear that our service exceeded your expectations 😊
We will definitely use them again
We will definitely use them again, they do what they say with no hassle.
September 10, 2024
Unprompted review
Reply from Heated Pro
Dear B,
Thank you for your review. We'll be happy to see you again 🙂
Absolutely legit!
I ordered 6 cartoons of terea sticks (to take advantage of the free delivery) and they arrived to the US a week earlier (within 6 business days). At the beginning I was a bit skeptical due to the third party payment method, however my order got delivered as it was promised. Andrew is very responsive and helpful! Before I placed my order I inquired if they deliver to the US and they responded right away. It is definitely a legit business and I would highly recommend it!
August 15, 2024
Unprompted review
Reply from Heated Pro
Dear Raul,
Thank you for sharing your experience with us. We are so happy that you are satisfied with our service 😃
Scam
Never got my package.its a scam be aware . I ordered beets 1 month ago they say they are lost and are gonna send more. They never arrive.
Update: August 21st:
I now have received two packages because the first one was delayed. Not a scam it’s a legit website just takes a bit longer to receive. So order in advance before you are out of heets.
July 23, 2024
Unprompted review
Reply from Heated Pro
Dear Ginoveva,
I'm sorry that you still haven't received your parcel.
Once the parcel has been sent, its further delivery does not depend on us, but only on the delivery service. And unfortunately sometimes there are delays. Things happen.
In any case, please don’t worry. If your parcel does not reach your country in 40 days after dispatching, we will send you a new parcel, at our expense, or will issue a refund.
I'm sorry for the inconvenience. And I sincerely wish you not to get involved with real scammers. There are too many of them in this business.
Update from August 21st:
Two parcels with the order were successfully delivered (and signed with the customer's name upon receipt). The original delayed parcel, and the second parcel that was sent due to the delay of the first one.
Excellent!!!
Nice surprise! I received my order 1 week earlier than expected. Prices are reasonable, not overpriced. Customer service is very patient, they answered my emails and questions promptly. Good job Heated Pro!
July 17, 2024
Unprompted review
Reply from Heated Pro
Dear Nivea,
Thank you 🙏 We are very happy to hear about your positive experience with us. And we will continue to do our best to exceed your expectations 😊
Great product and great customer service!
I have been ordering from HeatedPro for couple of years now and would highly recommend them! They keep their communication lines open at all times. Not only they respond quickly, but will help and guide through the process in any possible way. Deliveries are always on time and as promised.
July 8, 2024
Unprompted review
Reply from Heated Pro
Dear Doreen,
Thank you for your feedback. We really appreciate it. And we are sincerely happy that you like our service and keep coming back to us 😊
Great Experience, legit
I ordered three cartons for the first time. The order was processed quickly and shipping only takes around a week to arrive US. They respond quickly. Really legit and responsive. Highly recommended.
March 28, 2024
Unprompted review
Reply from Heated Pro
Dear Yan,
We are happy that you had a positive experience with us 😊 Appreciate your feedback.
Best customer service
Best customer service and fast delivery! I’m so glad I found them!
April 26, 2024
Unprompted review
Reply from Heated Pro
Dear Ann,
Thank you so much. And we are so happy that you found us 😊
Communication is fast responding
Communication is fast responding. Easy to shop and reliable . Buy and ship out as described.
May 12, 2024
Unprompted review
Reply from Heated Pro
Dear Ng,
Thank you for your review. Please come again!
Very good customer service
Very good customer service. Keeping customer well-informed on the status of the order and the product arrived earlier than expected. Two thumbs-up!
March 19, 2024
Unprompted review
Reply from Heated Pro
Dear Paul,
Thank you for your positive review. Appreciate it 😊
The customer service is excellent
The customer service is excellent. Will purchase again with Heated Pro soon.
April 18, 2024
Unprompted review
Reply from Heated Pro
Dear Oscar,
We will be happy to see you again. Thank you! 😊
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