I bought a pool dosing system from Heatpumps4pools. Dane in customer services discussed options with me and we agreed on an ASIN Aqua system (at an excellent price) which would allow remote control... See more
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Had the pleasure of purchasing a heater for our 18ft Bestway swimming pool recently. Couldn’t have been happier with the service from Lisa, Trina and David who handled the order, invoicing as I am in... See more
Company replied
I found customer services team very standoffish. Focused on sales and upselling. Something we bought which carries a large expense they continually lable as a budget line product. I did at one point s... See more
Company replied
I bought an Endless Pool Fastlane unit from this business. They were hugely knowledgeable about the product and provided excellent advice prior to and after the sale. I had a bit of difficulty ge... See more
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Company details
Written by the company
Pool Heating Specialists - HeatPumps4Pools
Contact info
Unit 3 Sovereign Park, Cranes Farm Rd,, SS13 3JD, Basildon, United Kingdom
- 01268-206560
- enquiries@heatpumps4pools.com
- heatpumps4pools.com
4.4
Excellent
190 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great company
Great company, fast delivery, great prices, really pleased with my purchase.
April 19, 2021
Reply from HeatPumps4Pools
Hi Tina, many thanks for your positive review, it is much appreciated. We hope you enjoy swimming and using the Hot Splash heat pump.
Best wishes
David
Very pleased
Good communication, delivered quickly, perfect condition and well packaged. Heat pump given a visual inspection, looks and feels good quality. Just waiting for weather to warm up to over 8C so we can try it out.
April 9, 2021
Reply from HeatPumps4Pools
Dear Andrew, many thanks for your positve review, it is much appreciated. We hope that you get great use from your Sunspring 7kw pool heat pump.
Best wishes
David
Very helpful thank you
April 8, 2021
Reply from HeatPumps4Pools
Dear Deborah, many thanks for your postive review and for your order for the Sunspring 7kw heat pump and Krystal Clear filter etc. We hope that you enjoy swimming this year and beyond
Kind Regards
David
Reply from HeatPumps4Pools
Dear Diane, many thanks for your positive reply, it is much appreciated.
A pleasure to deal with
A pleasure to deal with, very fast at replying to my questions regarding the best heatpump for a 10ft above ground pool. Would happily use again.
April 6, 2021
Reply from HeatPumps4Pools
Thank you for your positive review, it is much appreciated.
Great / Outstanding / First Class Customer Service
Update: Bumping this review to 5 star as HeatPumps4Pools have been more than patient and understanding. They have kept my ticket on their site open all this time, checking in every few weeks, waiting until I have had time to setup and fully test this heat pump. The weather has finally allowed me to do this and I am happy to say that I have an awesome heat pump supplied by a great company. On reflection, the issue I experienced are with the delivery company. HeatPumps for pools have gone more than the extra mile to make sure that things are working and I am happy.
I will be using them again for future needs and would not hesitate to recommend them to anyone.
For the sake of people’s safety and supporting the NHS, buy a complete home pool setup from HeatPumps4Pools and step home in your own garden this summer!
Thanks again HeatPumps4Pools, and thanks David for your dedication to resolve my ticket.
Old initial review:
Heat pump has arrived in a damaged box with parts spilling out everywhere. I have contacted HeatPumps4Pools before opening the product but my emails apparently ended up in a spam filter. Having raised a ticket on their site they have since been in touch and are advising on the contents.
There was no delivery date when ordered which was disappointing but the item did arrive in only a few days.
April 5, 2021
Reply from HeatPumps4Pools
Dear Bryan,
Many thanks for your positive review, it is very much appreciated.
I am glad that we managed to resolve the problems caused by the courier and that your heat pump is working well. I hope that you enjoy swimming in your home pool and we look forward to serving you in the future.
Best Wishes
David - HeatPumps4Pools Team
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