I bought a pool dosing system from Heatpumps4pools. Dane in customer services discussed options with me and we agreed on an ASIN Aqua system (at an excellent price) which would allow remote control... See more
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Had the pleasure of purchasing a heater for our 18ft Bestway swimming pool recently. Couldn’t have been happier with the service from Lisa, Trina and David who handled the order, invoicing as I am in... See more
Company replied
I found customer services team very standoffish. Focused on sales and upselling. Something we bought which carries a large expense they continually lable as a budget line product. I did at one point s... See more
Company replied
I bought an Endless Pool Fastlane unit from this business. They were hugely knowledgeable about the product and provided excellent advice prior to and after the sale. I had a bit of difficulty ge... See more
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Company details
Written by the company
Pool Heating Specialists - HeatPumps4Pools
Contact info
Unit 3 Sovereign Park, Cranes Farm Rd,, SS13 3JD, Basildon, United Kingdom
- 01268-206560
- enquiries@heatpumps4pools.com
- heatpumps4pools.com
4.4
Excellent
190 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Had a question about a product reply…
Had a question about a product reply came promptly.
June 10, 2023
Reply from HeatPumps4Pools
Hi Peter, many thanks for your great review, it is much appreciated
Best Wishes
The HeatPumps4Pools team
Super fast delivery
Super fast delivery and solved a small problem efficiently and v friendly.
May 20, 2023
Reply from HeatPumps4Pools
Hi Alan, many thanks for your positive review and I am glad that we were able to assist.
Best Wishes
The HeatPumps4Pools team
Reply from HeatPumps4Pools
Hi Tom, many thanks for your great review and I am glad that we were able to answer all of your questions
Best wishes
The HeatPumps4Pools team
Failure to act on delivery instructions
Despite an eMail informing them of dates I was away on holiday and that I had a shingle drive, the delivery was attempted the day before I returned from holiday by a driver who said he could not deliver onto a shingle drive.
Second attempt the next day, same driver, same equipment. This time I was able to find a solution to help the driver complete the delivery onto my drive.
Subsequently I have received a call from HeatPumps4Pools to apologies and they did acknowledge that my eMail should have been responded to to inform me that it would be a kerb side only delivery.
May 15, 2023
Reply from HeatPumps4Pools
Hi Stuart, many thanks for your review. I called you and we spoke by phone today. As discussed, we passed on your holiday dates, but unfortunately the courier tried to deliver a day early. They returned the next day and delivered the goods.
Heat pumps are delivered on pallets and these cannot be dragged over shingle driveways, therefore the driver will leave the goods at your driveway entrance and the customer is responsible for moving the heat pump to the desired location in the garden. This is explained in our terms and conditions of sale. I apologise that we did not email you to confirm this.
I am glad that the heat pump was delivered successfuly and we hope that you enjoy using it.
Best wishes
The HeatPumps4Pools team
Happy customer
I was very happy with my purchase of a swimming pool pump and filter. The product arrived within the time quoted. It was well packaged, price was competitive and was very simple to put together. We did not need to contact the company for any help, which was on offer if needs be. I would certainly recommend this company.
May 11, 2023
Reply from HeatPumps4Pools
Hi Lorraine, many thanks for your great review and I am glad that you are happy with your purchase
Best wishes
The HeatPumps4Pools team
Excellent customer service
David Morris, what a legend! Super helpful with diagnosing a fault on my sunspring over the phone. Saved buying a part. Would 100% recommend. Thanks alot.
10/10 for customer service.
May 30, 2023
Unprompted review
Reply from HeatPumps4Pools
Hi Keval, Many thanks for your excellent review and really glad to hear that we were able to help to resolve the problem you had. I enjoyed being called a "legend" !
Best wishes
The HeatPumps4Pools team
Competitive price and fast delivery
Competitive price and fast delivery. Thank you very much.
April 29, 2023
Reply from HeatPumps4Pools
Hi Perry, Many thanks for your positive feedback. It is much appreciated.
Best wishes
The HeatPumps4Pools team
Reply from HeatPumps4Pools
Many thanks for your positive feedback. It is much appreciated.
Best wishes
The HeatPumps4Pools team
Fantastic Service
Very friendly and helpful to deal with. They sorted out a delivery issue and dispatched a replacement heat pump after the first one was lost by the Courier.
May 2, 2023
Reply from HeatPumps4Pools
Hi Harry
Many thanks for your positive feedback. It is much appreciated. Sorry about the delivery issue caused by the courier and glad to hear that we resolved them for you
Best wishes
The HeatPumps4Pools team
Great response
Great response, Very quick, helpful and dealt with me pleasantly as i was being stupid
May 3, 2023
Reply from HeatPumps4Pools
Hi Chris, Many thanks for your positive feedback. It is much appreciated.
Best wishes
The HeatPumps4Pools team
Reply from HeatPumps4Pools
Hi Adrian,
Many thanks for your positive feedback. It is much appreciated.
Best wishes
The HeatPumps4Pools team
Great advice and products
I needed some advice prior to buying a new circulation pump. I was able to talk to real experts and obtained just what I needed, so went ahead and bought a new variable speed pump. The pump is now installed and runs nearly silently.
April 19, 2023
Reply from HeatPumps4Pools
Hi Paul, many thanks for your great review and we are delighted to hear that you are pleased with your Thermotec Variable speed pool pump. I assume you mean that the pump IS installed and runs nearly silently
Best wishes
The HeatPumps4Pools team
Made a mistake in my order online was…
Made a mistake in my order online was contacted by heat pumps to check on my order , Oder was corrected and a refund was sent back to me, also found them very helpful on setting up my heat source pump sent me a email explaining how to set heater up found them to be very helpful
April 10, 2023
Reply from HeatPumps4Pools
Hi John, Many thanks for your positive feedback. It is much appreciated.
Best wishes
The HeatPumps4Pools team
Top service best in the business 10/10
April 17, 2023
Reply from HeatPumps4Pools
Hi Paul, many thanks for your great review, it is much appreciated.
Best wishes
The HeatPumps4Pools team
Great customer service
Great customer service, very helpful with queries and great products.
April 2, 2023
Reply from HeatPumps4Pools
Hi Gary, many thanks for your great review and feedback it is much appreciated.
Best wishes
The HeatPumps4Pools team
Reply from HeatPumps4Pools
Hi Nigel, many thanks for your great feedback. We hope that you enjoy using your Thermotec Inverter 17kw heat pump.
Best wishes
The HeatPumps4Pools team
Reply from HeatPumps4Pools
Hi Sven, many thanks for your positive review, it is much appreciated
Kind Regards
The HeatPumps4Pools team
Reply from HeatPumps4Pools
Hi Tim, many thanks for the positive review, it is much appreciated and we are delighted to hear that the parts worked well for you
Regards
The HeatPumps4Pools team
Fantastic customer service
Fantastic customer service. Helps me work out what heat pump would work best for my pool. Fast delivery.
March 20, 2023
Reply from HeatPumps4Pools
Hi Jon, many thanks for the positive review, it is much appreciated and we hope that you enjoy using your pool heat pump for many years to come.
Kind Regards
The HeatPumps4Pools team
Efficient and helpful service
March 15, 2023
Reply from HeatPumps4Pools
Hi Mike, many thanks for the positive review, it is much appreciated
Kind regards
The HeatPumps4Pools team
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