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Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting its efficiency and the smooth, stress-free process. Many appreciate the exceptional customer service, noting the staff's helpfulness, patience, and respectful approach, which made interactions pleasant and productive. The user experience is frequently described as seamless, with quick response times and clear communication throughout. However, some customers also noted occasional delays in seller responses, which could be nerve-wracking. A few other people also felt that the initial communication about offers could be unclear, leading to some frustration.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting its speed, reliability, and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the support team for... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being professional,... See more

User experience

Consumers find the user experience to be positive, highlighting a fast, smooth, and easy process. Many... See more

Response time

Reviewers mention positive feedback about response time. Customers frequently highlight fast and simple... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hello, I played Whiteout Survival, had a massive acct. Unfortunately we selling you lose quite a bit. However the process was very smooth. They are knowledgeable and quick responding to a degree I... See more

Rated 5 out of 5 stars

They were extremely helpful in helping me and the seller, who was a friend of mine, through the entire process. Answered any questions we had. I would HIGHLY recommend using them if you're going to bu... See more

Rated 5 out of 5 stars

I recently sold my WOS game account with the help of this team, and the entire process took about a month. From start to finish, it was a very smooth experience. They handled everything on my behalf,... See more

Rated 5 out of 5 stars

I have now bought 3 accounts from Heaven Guardian. It was seamless (as long as seller is responsive) and went without a hitch. Would recommend using them as they will walk you through the proper unbin... See more


Company details

  1. Gaming service Provider

Written by the company

Heaven Guardian is a digital marketplace, founded by technopreneurs. It was in 2019 that we decided to become your confident intermediary to secure your deals. We are a company focusing on various games, the main ones are those : Whiteout Survival Rise of kingdoms Call of Dragons Albion Online KIngshot


Contact info

4.8

Excellent

TrustScore 5 out of 5

181 reviews

5-star
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1-star

Replied to 80% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Shady

Tried to sell a Kingshot account through Heaven Guardian. When we discussed the price I wanted to list the account for and I suggested $5000 (about a fifth of the amount of money invested in the account), the Heaven Guardian representative immediately told me that number was way too high given market circumstances and suggested listing it for $3200, including their 10% fee.

I wasn't in a rush to sell as I was still playing the game, so I proposed listing it for $4000 for a while. We eventually agreed upon listing it for $3800. 2 Weeks later I was approached by the representative who told me the market has dropped even more and suggested lowering another 30%, which would effectively drop the price to $2660. All while having said account listed for no less than a whopping $5333.68 on their website!

In the meantime I've found a buyer through one of the many free Facebook and Reddit groups dedicated to buying and selling Kingshot accounts, willing to pay $4950 for the account.

Don't use Heaven Guardian. They claim to only work with a 10% fee but they will make lowball offers on your account while selling it for as much as possible. In my case, they would've given me $2660 for an account they'd sell for $5333.68.

February 24, 2026
Unprompted review
Heaven Guardian logo

Reply from Heaven Guardian

Hello Leroy,

Thank you for sharing your feedback.

For transparency, we would like to clarify a few points.

Heaven Guardian does not purchase accounts from sellers. We operate strictly on a commission-based model (10% seller fee). The price displayed on our website includes additional buyer service fees (payment processing, transfer handling, promotion, and lifetime warranty protection).

Regarding pricing:

You initially suggested listing at $5,000 (20% of spendings). Based on comparable Kingshot listings and recent transaction data, we recommended a lower range to keep the account competitive. After discussion, we mutually agreed to list it at $3,800 (15%).

After two weeks without buyer interest, we suggested a price adjustment to improve sale probability. This is part of our standard process, when a listing does not generate traction, we review positioning and recommend adjustments accordingly.

It is important to note that total money spent in an account does not directly determine resale value. Based on our records, most Kingshot accounts typically sell between 6–8% of total investment, depending on timing and demand.

The USD amount you referenced ($5333.68) reflects our automated website pricing system, which includes buyer service fees. It is not additional hidden margin. Our seller commission remains fixed at 10%.

We fully respect that you found a buyer independently and wish you a smooth transaction. Sellers are always free to accept, decline, or delist as you chose to do.

If you would like to discuss further, we remain available.

— Heaven Guardian

Rated 5 out of 5 stars

I have now bought 3 accounts from…

I have now bought 3 accounts from Heaven Guardian. It was seamless (as long as seller is responsive) and went without a hitch. Would recommend using them as they will walk you through the proper unbinding and ensuring the seller can no longer access the account after sale.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Heaven Guardian made the buying…

Heaven Guardian made the buying experience for me easy and simple. Communicate clearly the process and keep you informed throughout about any updates. Their team are very helpful. 10/10 would definitely recommend, most safe way to purchase or sell accounts I’ve experienced.

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

First time experience

I’ve never used a middle man service before or even had help sell an account so using Heaven Guardian for the first time was definitely scary and concerning at times, but throughout the entire process
Guardian Koi remain diligent in making sure I was reassured whenever I had questions or concerns regarding the transaction. Even when time zones affected our communication, he still made sure to keep me up-to-date with any and all updates regarding the transaction.

Heaven guardian in the entire team did whatever it took to overcome time zone barriers, and maintain fast and detailed communication.

I will not lie there were moments that I questioned the term of service regarding selling accounts and even was suspicious on a few other things, but instead of keeping them inside me, I asked Koi every single time he made sure to make me feel safe in his abilities to make sure he gets me the money that I want for the account that I’m selling

Overall, I will have to give it a five star simply because of communication, honest and the most important one did not scam me.

Just to add when I initially reached out to sell my account, I was lowballing just so I could get it sold, and they made sure that I was aware of the actual worth of my account and helped me get more for it!!!

I can hear by say that heaven guardian is a legit middleman service and if you’re having trouble selling your account or you’re looking to get your hands on a good deal, This is the place to go!

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Heaven Leo is the goat!!

Heaven Leo is the goat!!! I purchased a account from him and Heaven Koi. They are both very patient and very respectful. I was skeptical at first, but now I'm beyond happy!!! :)

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

If you are selling

If you are selling, don't go anywhere else, just go to the guardians..they will lead you to the best . I am really happy with the service and patience and help they provided.

January 17, 2026
Unprompted review

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