Hedgeapple Reviews 252

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are delighted with the products, often describing them as beautiful, high-quality, and exactly as expected, enhancing their homes beautifully. The delivery service is frequently praised for being quick, smooth, and professional, with items arriving in perfect condition and well-packaged. Reviewers consistently highlight the exceptional customer service, noting the team's helpfulness, prompt responses, and friendly demeanor, making interactions pleasant and efficient. Additionally, many appreciate the competitive pricing, often finding the best deals compared to other retailers. However, some customers also noted issues with damaged items upon arrival, including broken pictures, defective glazes, and damaged furniture. A few other people also felt that delivery times were not as indicated, with some experiencing significant delays or no-shows, leading to frustration.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising items as beautiful, well-described,... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising quick arrival times and... See more

Customer service

Reviewers mention positive feedback about customer service, consistently describing it as top-notch,... See more

Quality

Customers had positive experiences with quality, frequently praising items like chairs, rugs, and coffee... See more

Price

People report positive experiences with price, often finding great value and competitive pricing. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a picture grouping of three. Unfortunately, one of the pictures arrived broken. Customer service was really amazing. After sending pictures of the damage were given via email, a replacement... See more

Company replied

Rated 5 out of 5 stars

I recently had a really negative experience with another small high-end furniture store, trying to purchase the same rug. Incredibly long time to ship, disingenuous return policy, etc. After that nigh... See more

Company replied

Rated 5 out of 5 stars

I’d never ordered from Hedgeapple before. I called customer service to inquire about delivery times for a heavy piece of furniture. I was happy to be able to reach a person on the phone right away. T... See more

Company replied

Rated 5 out of 5 stars

Customer service and delivery team were amazing!!! They constantly communicated status updates and even gave us a heads up when they were one hour out from house. Our new dining table arrived in perfe... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Decoration and Interior Design Store
  4. Furniture Wholesaler

About Hedgeapple

Written by the company

HedgeApple is filled with stylish products, competitive prices, and all of the interior design ideas, professional advice and inspiration that you need to create beautiful, livable rooms. We want to take the fear out of home decorating and encourage people to feel confident about expressing their personal style in their homes.

From our vast collections to our practical interior design tools, how to guides, decorating ideas and videos, our aim is to provide you with a personalized experience that will fill you with inspiration and leave you feeling excited about your design journey at hedgeapple.

We are a small town business located in Lawrence, Kansas, in America's heartland. We run HedgeApple with the same care and personal service that is synonymous with small-town life. We pride ourselves on offering great products, great prices and great customer service.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

252 reviews

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Replied to 100% of negative reviews

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Rated 3 out of 5 stars

There wasn't a lot of communication or…

There wasn't a lot of communication or a way to track or check into my order. Then is says my ordered shipped one day, and you're the next state over. However, I won't get my order for another 18-20 days. That's crazy to me. We had bought our mattress and other items days after this purchased, we received those items already. So now we're just sitting ducks waiting for our delivery. But we had been looking for this particular order and was excited that we finally found it.

March 2, 2025
Hedgeapple logo

Reply from Hedgeapple

Good Morning,

Thank you so much for taking the time to leave us a review and letting us know about your experience thus far. I do apologize for any confusion/concern with regards to the delivery time frame of your bed given our location. To confirm, all of our orders ship directly from our manufacturers warehouse, so in this instance the item ships from New Jersey.

Also, your order was expected to ship by March 13th (per order confirmation) and Freight Transit time per our product page is 7-10 business days on average. I do see that on the carrier tracking the first available delivery date offered was 03/27 which would put us right at the 10 business day mark.

Please let us know if there's anything we can assist with in the meantime, our team is here to help!

- The HedgeApple Team

Rated 4 out of 5 stars

Great cabinet but drama to have it delivered

Delivery company they used was horrible. They had to reschedule after waiting weeks then it was delivered at 830pm due to a truck problem.

Cabinet was packaged well and is beautiful. But I would think twice about buying from them due to their shipping partner.

February 8, 2025
Hedgeapple logo

Reply from Hedgeapple

Hello Lori,

I'm sorry our delivery carrier did not provide quality service as intended. I have made some notes and will be bringing this up with them directly for additional review.

Please let us know if there's anything else we can do to assist.

- The HedgeApple Team

Rated 5 out of 5 stars

Quality furniture

Quality furniture; Great price! I bought a beautiful console online (also sold at major retailer for much more $). The shipping was fast, free and customer service was lovely. I will definitely buy from HA again.

February 12, 2025
Rated 5 out of 5 stars

Best Furniture Purchase!

Browsing and buying is so easy. My Four Hands Kelden coffee table was delivered timely with white glove service! Delivery guys were prompt and courteous, placed the table exactly where I wanted it, and left no debris behind. This is my second Hedgeapple purchase, I'll be back again!!

February 2, 2025
Rated 4 out of 5 stars

The dresser top was not attached…this…

The dresser top was not attached…this was found after it was unboxed…delivery people had left
Update…Hedgeapple contacted me and has fixed the issue…very prompt and very courteous handling this issue…every company needs to be this customer oriented…thank you

January 26, 2025
Hedgeapple logo

Reply from Hedgeapple

Good Morning Terri,

I'm so sorry to hear the dresser arrived damaged. If you could please reach out to our customer service team and provide photos of the product and packaging, we'll get this processed for you and resolved right away.

- The HedgeApple Team

Rated 4 out of 5 stars

Nice bird

It's a nice, solid piece, delivered on time and well packed. The grey-blue color is very pretty, and just what I was looking for. However, I wasn't so crazy about the brown smudges. I suppose that they were meant to add some kind of texture, but some of them are unsightly. Perhaps they could not be so visible, maybe more subtle. Otherwise, I'm happy with the piece.

February 5, 2025
Rated 1 out of 5 stars

Haven't received it yet

Haven't received it yet. It was shipped on the 28 of Jan and hasn't move . Not Happy atall.

January 20, 2025
Hedgeapple logo

Reply from Hedgeapple

Good Morning Eugene,

Thank you for your review and I'm so sorry for any concerns with the pick-up of your shipment. I do see here our team is already looking into your shipment to ensure that our freight carrier is scheduled to get this picked up asap. I do see that it was booked with our carrier on the 28th and on average it can take 2-3 business days for the pick-up to be completed. I will ensure our customer service team follows up with you.

- The HedgeApple Team

Rated 5 out of 5 stars

Fabulous experience with multiple orders

I have ordered 8 or 9 items from Hedgeapple over the last year, most recent order arrived this month, and my experience with the products, the shipping, delivery and the customer service has just been fabulous, 10/10. Two of the items had some damage or defect and Megan in customer service promptly responded, quickly offered appropriate options and resolved the issues very much to my satisfaction. The only aspect I can't speak to is the return process. That's because I've loved every item that I've ordered so far. The two items that did have issues had the problem resolved without needing replacements. This company demonstrates to me that customer satisfaction is priority #1.They don't just talk the talk, they actually walk the talk. How refreshing!

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

I saved and easy $40

I found a lamp with you which was $40 cheaper than all other sites for the exact same lamp. Plus none of the other sites had information on how the shade attached as I planned to change out the shade.

January 5, 2025

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