I ordered a picture grouping of three. Unfortunately, one of the pictures arrived broken. Customer service was really amazing. After sending pictures of the damage were given via email, a replacement... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
644 Locust St, 66044, Lawrence, United States
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
There wasn't a lot of communication or a way to track or check into my order. Then is says my ordered shipped one day, and you're the next state over. However, I won't get my order for another 18-20 days. That's crazy to me. We had bought our mattress and other items days after this purchased, we received those items already. So now we're just sitting ducks waiting for our delivery. But we had been looking for this particular order and was excited that we finally found it.

Reply from Hedgeapple
My kitchen table was packaged well, and was beautiful and in perfect condition.
I could not be happier with Hedge Apple.
Will order again
Delivery company they used was horrible. They had to reschedule after waiting weeks then it was delivered at 830pm due to a truck problem.
Cabinet was packaged well and is beautiful. But I would think twice about buying from them due to their shipping partner.

Reply from Hedgeapple
Quality furniture; Great price! I bought a beautiful console online (also sold at major retailer for much more $). The shipping was fast, free and customer service was lovely. I will definitely buy from HA again.
Browsing and buying is so easy. My Four Hands Kelden coffee table was delivered timely with white glove service! Delivery guys were prompt and courteous, placed the table exactly where I wanted it, and left no debris behind. This is my second Hedgeapple purchase, I'll be back again!!
The product I purchased came quickly, packaged well, and much better price than any other site.
The customer service department was impressive and very responsive to my many questions.
We got our coffee table on time as they promised when we placed the order. First experience and I definitely recommend them.
The dresser top was not attached…this was found after it was unboxed…delivery people had left
Update…Hedgeapple contacted me and has fixed the issue…very prompt and very courteous handling this issue…every company needs to be this customer oriented…thank you

Reply from Hedgeapple
It's a nice, solid piece, delivered on time and well packed. The grey-blue color is very pretty, and just what I was looking for. However, I wasn't so crazy about the brown smudges. I suppose that they were meant to add some kind of texture, but some of them are unsightly. Perhaps they could not be so visible, maybe more subtle. Otherwise, I'm happy with the piece.
Everyone compliments on how beautiful the table is. It’s in an elevator lobby.
Came in great condition was all good thank you!
Haven't received it yet. It was shipped on the 28 of Jan and hasn't move . Not Happy atall.

Reply from Hedgeapple
Responsive, courteous and professional. Will definitely do business with them again! Thank you!!
I have ordered 8 or 9 items from Hedgeapple over the last year, most recent order arrived this month, and my experience with the products, the shipping, delivery and the customer service has just been fabulous, 10/10. Two of the items had some damage or defect and Megan in customer service promptly responded, quickly offered appropriate options and resolved the issues very much to my satisfaction. The only aspect I can't speak to is the return process. That's because I've loved every item that I've ordered so far. The two items that did have issues had the problem resolved without needing replacements. This company demonstrates to me that customer satisfaction is priority #1.They don't just talk the talk, they actually walk the talk. How refreshing!
The item arrived quickly and in perfect condition
Very satisfied
I found a lamp with you which was $40 cheaper than all other sites for the exact same lamp. Plus none of the other sites had information on how the shade attached as I planned to change out the shade.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.