Hedgren Reviews 

9Bought a brand new hedgren wheel on cabin bag and it utterly failed on its first use. The rubber treads on the wheels literally distintegrated and fell off the bag as I wheeled it from the car into a hotel at the start of my trip, leaving bits of rubber across the lobby. Have bought hedgren products for years without a problem but clearly their manufacturing and quality control have gone off the boil, and it will be the last hedgren product I ever buy.

I am a 20+ year loyal customer of Hedgren bags. Last October I bought one of the new designs (Makoto) made partly from recycled materials. I loved the bag but after only 2 weeks noticed a small hole had developed along one of the seams. Since November 2025 I've contacted Hedgren customer service three times (& included a photo showing the problem) but until now NO response from them. Not even an acknowledgement email to say they're investigating. The irony is that before purchasing the bag I had a query about it & the sane customer service replied immediately! Absolutely appalling customer service - clearly don't care about customers loyal or otherwise once a purchase is made.

Aussie-based. Bags ok, not spectacularly good. And I would have been ok to look at their other bags. However, there are no customer service to speak off. Refund waiting for weeks - no confirmation, no correspondence, no refund. Repeated attempts to contact with no results. I wouldn't shop here ever again even if their bag were extraordinary - the lack of customer service is just appalling. So I decided to escalate to Fair Trade QLD and surprise, surprise - their customer service responded to say they weren't happy. STAY AWAY from Hedgren.

bought a Hedgren handbag in Australia for travel. The stitching started to come undone on the first use. Very expensive and definitely not worth it.

I've had my RFID protected Hedgren over the shoulder travel bag for 6 years now and used it for 4 overseas trips. It's been in the rain and knocked about and it's come up trumps. Zippers on mine are very good quality and I love the easy locking clip to stop pickpockets.

Dont buy hedgren. My zipper was broken in just 6 months.
Their holders become rusty after a month of use

I was so happy to find a handbag for a daily use, good size, simple and functional pockets, I paid over $100 for it. However, following few months and a gentle cleaning this bag: a) I could not close mine plastic zipper that rolled like a snake maybe because of this summer hot temperature in NY;
b) the fabric area for closing another small zipper broke with two small holes c) the black color of bag changed to fade worn appearing piece.
I contacted with my findings, with the photos attached, the main HQ Hedgren in Belgium, paid registered postage, with a great valuable number of suggestions how to improve their product with a possibility to get a good edge against other companies making similar bags. No response from the company NY office to my email message and no response from Belgium! So this bag is not what it appears, if you buy the same size on the street for $10 it will last more and provide not perfect but similar service as this highly overpriced lemon bag. Do not be deceived by the bag's appearance as I was. Some company stand behind their products, Hedgren apparently not, and therefore should not offer its pricy products in the USA. Tina T

Hedgren saved the day and sent me replacement parts after the merchant who sold me the suitcase refused to comply with warranty claims and left me in the dark for over 11 months - thank you for your service Hedgren!

The quality and style of Hedgren bags and laptop bags are amazing! The customer service is outstanding. I recently had a request and they couldn't have been more helpful. Nothing was too much trouble! I would definitely recommend them and their products! When it comes to renewing a purchase in the future I know which company I will choose! :)