The brakepads were replaced last week and cost me over EUR 700. Now it grinds against the brake drums constantly. Call me for another appointment to fix this. Disappointed Andreas
Company replied
Location
Switch locationLeidsevaart 576, 2014 HT Haarlem, NL
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Mij accu was defect en is in de garage direct vervangen zonder kosten, (viel nog onder de garantie). Kreeg nog gratis antivries mee voor de ruitensproeier.
Company replied
I had to change holiday plans at the last minute due to flights being cancelled. Now had to drive to croatia but still had winter tyres on. Even though they were full, after I explained my situation,... See more
Company replied
Efficient and thorough.
Company replied
Company details
About Ford-dealer Hedin Automotive - Haarlem
Written by the company
Hedin Automotive: jouw partner in mobiliteit
Hedin Automotive is een van de grootste automotiveconcerns in Nederland. Bij ons kun je een auto kopen, leasen en huren. Daarnaast verzorgen wij (merk-erkend) schadeherstel, bedrijfswageninrichting en kunnen we je auto naar wens bestickeren. Uiteraard onderhouden we je auto, repareren we hem als dat nodig is en draaien wij onze hand niet om voor een bandenwissel of APK. Kortom Hedin Automotive is een allround autobedrijf.
Wij helpen je graag om mobiel te zijn én blijven.
Contact info
Leidsevaart 576, 2014 HT, Haarlem, Netherlands
4.6
Excellent
250 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient and thorough.
December 30, 2025
Reply from Ford-dealer Hedin Automotive - Haarlem
Thank you for your review. Glad to hear you experienced efficient and thorough service.
Kind regards,
Julian from Hedin Automotive
Reply from Ford-dealer Hedin Automotive - Haarlem
Beste mevrouw Miedema,
Dank voor uw reactie en beoordeling. Graag tot een volgend bezoek.
Met vriendelijke groet,
Stephanie van Hedin Automotive
Mij accu was defect en is in de garage…
Mij accu was defect en is in de garage direct vervangen zonder kosten, (viel nog onder de garantie). Kreeg nog gratis antivries mee voor de ruitensproeier.
December 14, 2022
Reply from Ford-dealer Hedin Automotive - Haarlem
Beste jander,
Fijn om te lezen dat u tevreden bent. Bedankt voor uw review.
Met vriendelijke groet,
Stephanie van Stern
The brakepads were replaced last week…
The brakepads were replaced last week and cost me over EUR 700. Now it grinds against the brake drums constantly. Call me for another appointment to fix this.
Disappointed
Andreas
December 6, 2022
Reply from Ford-dealer Hedin Automotive - Haarlem
Dear Andreas,
Sorry to read that you had this experience. I will ask my colleagues to contact you about this.
Kind regards,
Stephanie from Stern
Reply from Ford-dealer Hedin Automotive - Haarlem
Beste meneer Jensen,
Bedankt voor uw 5 sterren. Fijn dat we aan uw verwachtingen hebben kunnen voldoen.
Met vriendelijke groet,
Stephanie van Stern
Fantastic service.
I had to change holiday plans at the last minute due to flights being cancelled. Now had to drive to croatia but still had winter tyres on. Even though they were full, after I explained my situation, they fitted me in and got my car ready so our family could still go on holiday. Great service, above and beyond.
July 16, 2022
Reply from Ford-dealer Hedin Automotive - Haarlem
Dear Steve,
Thank you for this review! Nice to read that u are pleased. We wish you a very happy holiday!
Kind regards,
Stephanie from Stern
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.