Mercedes Benz-dealer Hedin Automotive Reviews 

Just received outstanding service, my car was seen same day, fixed by the following day,
I have to mention Libby Meehan who's interaction was outstanding, Libby took charge of the problem and some how came up with a very satisfying outcome, I personally put a lot store by the customer service i receive and i can honestly say i have very impressed.

Thank you very much for the efforts and support!

Welcoming greetings from the staff, could feel and see the team work.
Really liked the presentation of my new car - upstairs with welcoming sign and lounge chair experience to go through all the setup. Great preparation and the car drives beautifully!

I am very disappointed with the service I received from Hedin Automotive Almere regarding an issue with my car’s rear camera.
During my initial visit for Service A, I clearly reported that the rear camera was intermittently not working. I was told that the issue had been resolved after a software update and that everything was functioning properly. However, shortly after returning home, the same problem occurred again, showing that the issue was never actually fixed.
I then made another appointment on 22 June. Diagnostics were performed, but I was informed that the issue could not be resolved at that time and would require at least half a day. A follow-up appointment was scheduled for 29 June, and I was asked to bring the car early in the morning.
After leaving my car there for the entire day, I was finally informed that the root cause was a cable/wiring issue. However, I was also told that the required part was not in stock, and there is no clear indication of when it will be available.
What made the situation even more frustrating was that I was informed about the costs only at this stage:

Diagnostic charges of approximately €350+
Estimated cost of the cable repair of €1200+

At this point, I had to remind them that this issue was reported twice before my warranty expired on 26 June. Despite this, the problem was not properly diagnosed or fixed within the warranty period.
Key concerns:

The issue was incorrectly considered “fixed” during the first visit.
I had to return multiple times, wasting time and effort.
The actual root cause was only identified after the warranty expired.
Significant costs were presented only after the warranty period.
No clarity on part availability or repair timeline.

Expectation:
Since the defect was reported before the warranty expired, I expect Hedin Automotive to:

Honor the warranty and cover both diagnostics and repair costs
Take responsibility for the delayed and incomplete diagnosis
Provide a clear timeline for parts and repair

This experience has been very frustrating and does not reflect the level of service I expected. I hope Hedin Automotive takes this matter seriously and resolves it fairly.

My experience at the Mercedes dealership in Dartford was absolutely amazing from start to finish. The whole process was smooth, professional, and genuinely enjoyable.

A special thank you to Justas, the salesman, who truly went above and beyond to make everything perfect. His knowledge, friendliness, and attention to detail made a huge difference and made me feel confident throughout the entire process when purchasing a brand new 2026 Car!

I’m giving Justas a full 5 stars for delivering such an outstanding experience. Top-level service all around. I would definitely recommend the Mercedes dealership in Dartford to anyone!

I bought a Mercedes-Benz GLE 350de 4MATIC AMG Line from Mercedes-Benz of Hertford and later discovered the entire left side (both doors and bumpers) had been resprayed without disclosure. Lee Taylor confirmed the paintwork issue himself, and AutoProtect rejected the repair twice due to colour mismatch. Despite clear evidence, the dealership refused to resolve the issue properly. I returned the car and lost nearly £10,000. I have full documentation of everything and am sharing this publicly so the dealership and Mercedes-Benz can review this case and ensure no other customer goes through the same experience.

So happy with my new car. Thank you

Without an appointment I got help and was done professionally with a short waiting time.

Lovely experience and really happy!!

I am very satisfied with the service. The team was professional, friendly and transparent throughout the whole process. Highly recommended!

Got my EQC serviced there, along with a small warranty work. Communication was clear, got my car back the next day.

Will go there again in the future.

A great experience purchasing my car from them. Mark Slaagter was helpful, friendly and informative. A nice gift as well and a cool customer experience touch when collecting the car.

Hopefully the customer service will be the same; yet to know but things look positive and the team seems professional and well experienced.

Worst service i never get .
Everyone is avoiding the client , you have to wait for long unnecessary time just becouse those people look so lazy.
Very disappointed......

I had a suspension problem with my car , the advisor was prompt to find the reason , fix it and constantly communicating with me . Even providing a replacement car

Mercedes dartford services desk and mechanic department are a joke, I recently had an A2 services, on booking this services I ask about what will the services include, would you delive they was going to place the same parts they put in from the last year services. I must point out I only did under 4000 miles and they want to charge me £900+ for this service. I was them offer a £500+ package. When I pick up the car and view the check list all they did was check the brakes, air filters and top up the wind screen. Which cost £500+. I also did book for the car first MOT with the service which was never done. I had to return the car back for the MOT lost a other day from work. Anyone being self employed know how hard it is to take one day of work with know pay but two days is a joke. I expressed my feeling and dispointment to the services manger who gave me his word to look into the matter and call me, still nothing. It's a good thing I didn't hold my breath. Mercedes services is like APPLE customer service, they think because you buy they product you should put up with the shit services they offer with the large price tag. Once my warranty is over I will be taking my service else where.

I have been a long standing customer at Mercedes Benz World Brooklands Surrey (Hedin Automotive). However, I have decided not to ever go back given their consistent poor quality of repair and customer services. I had to bring my car back 4 times to get a couple of issues fixed, on another occasion they retained the car for 2.5 days to fix a fuse issue, and the car had to be booked in 3 times to fix a coolant issue. Not going back ever!!

I have given Hedin 3 chances now, at Brooklands, UK. This will be the last time I will trust them with my car after 3 years of incompetence. Utter shambles!

Great service very professional

One of requirements was normal car cleaning. Back of the car wasn't even vacuumed. To high price for such service. If it would be possible not to loose warranty, I would pick another service