Mercedes Benz-dealer Hedin Automotive Reviews 

very bad services! I definitely recommend not buying a car here. The behavior of the seller is very disrespectful (Mercedes bautzen)

(1) I felt that your attentions to 'Customer Experience' is very LOW or you don't care much. You should give more attention to your Customers when they come for Service. (2) I came for my 1st Service. I was expecting that someone will ask about my USE experience of Mercedes Benz EQB and ask about any issues if I came across till date. Nothing was asked. 3) You should give a proper Report of what Service you have done. Since I did not receive it, I have asked for the same over email. But the report which I got seems to be a scan copy of work shop service paper which looks TOTALLY unprofessional and not something a Customer expects. Should give a proper List of items you have completed with status and comments, action to be taken next etc. 4) The invoice received via email did not have a Link to make the payment easily. Should provide a secured payment link for better experience and ease of making payments. I had to manually transfer the amount.

Service done in 1.2 hours, effective and simple.
In other cases (other german brand), the car was cleaned in every service. This was not the case (understanding this is complementary, no obligation but good service at the end).
No information received on the service done (details).

I brought a 20 plate A Class in 2021. In December 2022 the car developed a loud rattle. I took it back to the and they fixed under the warranty. Turns out the rear flywheel had come loose. In December 2024 the same fault came back, I had to pay just under £4k to get it fixed as they do not give a warranty on a warranty repair. Absolute joke, I thought I was buying a quality car. Mercedes did give a 14% discount as a 'goodwill gesture '.

Good service

Very bad experience. They have misplaced my winter tyres which was kept in their storage and i have been waiting endlessly with no response from their side! how can you misplace my winter tyres??

Update- Finally received the Tyres after multiple followups. I expect better response in these cases.

Routine checkup overran by 2 hours. Was supposed to be 3, and was 5. This was after the appointment had to be moved back thanks to Heidin’s own incompetence (they did not have materials ready for an appointment scheduled a month earlier.

For the price, it’s not acceptable.

I would recommend only using Heidin if you don’t care about appointments changed by them last minute or if it’s ok for you to spend most of the day waiting for an appointment that should be quick.

5 is voor perfect, 4 is heel goed

They are very friendly, when they knew that i want the car in the weekend the work very hard to finished, i changed engine oil with all B5 service, with APK, thank you

If it was possible I would have given you 0 stars. The reason for my rating is that for more than 3 weeks you have had my car at the garage for replacement of a right side window after it was smashed during a break-in and some scratches on the door. 3 times I've been told my car was ready for pickup but when I came to pick up my car it wasn't ready. Never in my entire life as a car owner have experienced so little information regarding the job. Customer Service is none existing. I don't believe that it's the customer who contuinely be contacting the garage for information. Last time I called I was told that my car would be ready Thursday 14th and surprisingly it was not ready. I will never be using you again.

Very result oriented. Friendly and most important, professional service

Brought the car for an emergency fix. 2 1/2 days later I had no feedback from the service as to what is wrong with the car. The car was not checked until after I called to ask what is happening. The car stayed in service for 3 days for an easy fix. It is a premium car, but the service is not.

Hedin dealership and Mercedes is just another level compared to others.
Highly recommend
KUDOS to Patrick for the most exceptional service and help during the purchasing process and after sales service.
Highly efficient, professional and just a delight to work with!

Beware of the SCAM investigation charges this dealer wants to charge you, took my Mercedes in for a routine service and was called later to inform me that my battery needs investigation £237 also my door was creaking while opening and closing additional £237 for investigation, I hadn't used the car for a couple of weeks so I knew battery just needed charging and when I got home checked the creaking door and found a small bolt was loose tightened it up and the door was fixed so they want to charge me £574 for absolutely nothing oh and the cost to fix any issues they find is in addition to the investigation charge what a rip off, Mercedes Sydenham London SE26 is the culprit

I got a replacement done for a part in my auto. The whole replacement was done very fast.

great, very nice

I am very disappointed with MB Croydon. My glb220d was recalled on 1/12/2024 to replace the front axle carrier.

After replacement, the nightmare begins. I discovered that the alignment was incorrect. It is because I need to hold the steering wheel a bit right and the car can go straight. If not, the car will go left anyway. Especially high speed on the highway. It is more obvious. I had reported to them and expected they could solve this problem for me, but I send my car to their garage few time and the problem not solve. They just said much more excuse to explain that is correct. They also said that is the road off camber problem and is not the car problem. Their technision said the camber and caster are correct.

I used the string to measure the aligement. Although this method is raw, but i think is useful. I discover the caster of left front wheel is perfect, but right front wheel caster was toe in problem. I know that's why my car will go left. They reported to them again this situation, but they do nothing and persist in it. I never think the Mercedes service like this.

Service centre is hopeless. No flexibility on service drop off times. No effort to listen. Advisor glazed over when I tried to discuss my predicament. As a single Mum I cannot drop car in the morning and be without it all day. They need the option for afternoon drop offs too .