Mercedes Benz-dealer Hedin Automotive Reviews 

The work was perform very timely

Albert and team have as always done a great job for me. Thanks for all excellent work over past years.

Went in for a seasonal tire change, was completed as expected and effectively

Hi Mercedes Benz Croydon,

I would like to officially log a complaint regarding the poor level of service I received last week. My Mercedes V-Class suddenly stopped and decided to go into limp mode, therefore I had to call breakdown to recover my vehicle and take it to your Croydon branch. I booked an appointment with them to have the vehicle checked and diagnosed if possible. The following day i received a call from a gentlemen called Ryan explaining that an aftermarket mileage blocker was fitted to the back of my steering wheel. Which made absolutely no sense to me because I wouldn't know how to access the back of any steering wheel to fit a blocker. I explained that the vehicle was purchased a while ago, so i needed some assistance in rectifying the problem. I was told by Ryan, that your service department refused to work on my vehicle and i should arrange a tow truck to collect the vehicle and recover it elsewhere. What infuriated me more was he still had the decency to ask me to pay the investigation fee. I will be escalating this matter to my solicitors and the Motor Ombudsman.

Dear Hedin Team,
Please accept my MASSIVE APPRECIATION for Sephora at the Sydenham Branch, London, UK
I came with huge trepidation to your service centre because of my sunroof malfunction.Her prompt, honest approach and crystal clear style of communications in setting my expectations on potential costs was amazing!
Going out of the way, she even arranged for the Senior Technician to have a discussion with me before commencing repair. The outcome was positive ie they covered it under extended warranty.
But it is the customer journey which really matters and she has earned my trust by setting a top bar of customer service.
You have earned a lifetime customer of Mercedes. My last two cars were Mercedes and all future cars will be too! Congratulations on her being a great asset to your team!

Hedin Croydon is just a scam. I got my car battery flat with in warranty, but it’s Easter weekend so I can’t get a booking for replacement. When I finally get in, they say it’s not covered by warranty because I didn’t call in to report it within warranty. But your phone line wasn’t working during Easter weekend!!

Then they tried to charge me £650 for the battery replacement, which I reluctant to pay. I was told a manger is waiting for me to discuss the situation the day after because I believe it should be covered by warranty, so I went and waited for 1 hour and half, no manager showed up, but I can tell he’s hiding behind and let he’s minions talk to me. In the end they suggested to replace the battery during my next service, free of charge, but the service would cost £450. I asked why it’s so expensive as last year it’s only about half of the price, they said it’s normal price increase! So I booked service and planning to pay the investigation check charge, which is £180 ish.

Then the astonishing thing happened, during my first transaction, they claimed they have cancelled the payment their end (without giving any reason), but it showed paid on my side. They managed to produce a decline receipt, and asked me to pay again, which is declined again because my card doesn’t have enough money after the first payment. This looks like they are trying to trick me to pay twice!

After confirming that I’m not going to pay again, they let me go, and I spoken to my bank which confirmed the transaction has went through and waiting to be refunded by their bank, and ask me to wait for this to settle.

A couple of days later, Hedin Croydon called me saying the money has been refunded, not providing any evidence and asked me to pay again, which I declined. Then they threatened me to send a debt collector!

Throughout my dealings with them, there is no transparency on any price or information they provided, and when asked they come back with vague answers.

Just a side note, I replaced my battery for £150 at Halford. When I told them that and questioning their 650 price tag, they say it’s not a Mercedes battery, so a logo is worth £500 I guess. The battery replaced is exactly the same as the one before, I see it with my own eyes!

If I could give this dealership minus stars, I would.

Management are highly incompetent and nobody seems to care / respond / follow through on promises.

£37k for a used car and I am being treated like I’ve bought a hot wheels set from Poundland - absolute jokers.

I’m not sure if they’re trying to belittle my complaints as I am a girl - I cannot imagine they would be so disrespectful to a man…

Ladies - go get yourselves a BMW!

Excellent service and very quick

No CUSTOMER Service or any consideration for the plight of a customer, who has got serviced Mercedes cars owned since 1995. There is no efficient or responsible administration at this location anymore. Commitments made are simply not met.
I have wasted my time and money by making an appointment for APK where the commitment made on parts delivery the following day was simply not met.

Fantastic service from Hedin Brooklands, found me the car of my dreams! Rebecca Swadling was a pleasure to deal with throughout. Helped me with all the options and finance & purchase process. Nothing was too much trouble! Great Team, will definitely be back to buy my husbands next car !

Is it possible to give 0 stars???? They have our car from 10 days as it had an engine issue, we are calling them since day 1 and they keep saying that they will call us back as they are “busy” but they never call us back. In these 10 days they didn’t even offer to provide a replacement car or even told us what’s the problem with the car and when we can expect to have it back.

They found the issue quickly, however, i mentioned before i booked the appoitment that i need the car the same day and they confirm that it won’t be an issue, however, 2h before the closed the store the called me because they didn’t have the right equipment to fix the issue. I can understand these things can happened but ut was unfortunate to me, as i didn’t have a car to travel next day.

The worst dealership in the Uk.
When I purchase the car they were very nice offering coffee and making jokes but once I bought the car I found out that there was a faulty Battery.
I did call them one million time to ask for the Manager but until today ( 5 Months later)no one has contacted me.
Absolutely the worst service from Mercedes Benz of Croydon

MB Hedin Croydon provides the quickest and the most reliable service with manufacturer's warranty repair among other MB garage locations. Openning hours for collection is very tricky here as openinning hours appears on Google (till ~7 PM) but the service department is closed an hour early at 6:00 PM 7 PM is for sales showroom only. I received text message that my car was ready for collection at 4:37PM and I arrived 6:10PM by tram and no one at the service and repair desk. And no one was available to help but Eunice helped my car available to go from garage while all others were leaving. while I was waiting. Felt disappointed. However Big thanks to her enthusiasm at her new job

I have been a mercedes owner for over 10 years (new car every 2 years). Since Hedin took over Brooklands/Dartford it is IMPOSSIBLE to get through on the phone or get a call back when i have a service issue (this time i need new tyers. completely useless.
PS- Brooklands used to love you to deat.. was brilliant

Never buy anything from them . If your finance get declined they will hold all your deposit. As they are holding my £500 deposit and it’s been a month they don’t replying to my queries .I am gona contact Mercedes Benz headquarters to get this resolved .

After a recall for a gas pump I brought the car to the garage. A day later I picked up the car together with the written guarantee of the job done. However before reaching home I got a call from them to tell me that they couldn't perform the job because the gasoline tank has to be almost empty !! I got no previous notice on that. I have full tank so now I have to drive in circles to bring the car AGAIN and repair their fault!
The Dealership is in Forepark in The Hague (not listed below)