Mercedes Benz-dealer Hedin Automotive - Almere Reviews 

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I am very disappointed with the service I received from Hedin Automotive Almere regarding an issue with my car’s rear camera.
During my initial visit for Service A, I clearly reported that the rear camera was intermittently not working. I was told that the issue had been resolved after a software update and that everything was functioning properly. However, shortly after returning home, the same problem occurred again, showing that the issue was never actually fixed.
I then made another appointment on 22 June. Diagnostics were performed, but I was informed that the issue could not be resolved at that time and would require at least half a day. A follow-up appointment was scheduled for 29 June, and I was asked to bring the car early in the morning.
After leaving my car there for the entire day, I was finally informed that the root cause was a cable/wiring issue. However, I was also told that the required part was not in stock, and there is no clear indication of when it will be available.
What made the situation even more frustrating was that I was informed about the costs only at this stage:

Diagnostic charges of approximately €350+
Estimated cost of the cable repair of €1200+

At this point, I had to remind them that this issue was reported twice before my warranty expired on 26 June. Despite this, the problem was not properly diagnosed or fixed within the warranty period.
Key concerns:

The issue was incorrectly considered “fixed” during the first visit.
I had to return multiple times, wasting time and effort.
The actual root cause was only identified after the warranty expired.
Significant costs were presented only after the warranty period.
No clarity on part availability or repair timeline.

Expectation:
Since the defect was reported before the warranty expired, I expect Hedin Automotive to:

Honor the warranty and cover both diagnostics and repair costs
Take responsibility for the delayed and incomplete diagnosis
Provide a clear timeline for parts and repair

This experience has been very frustrating and does not reflect the level of service I expected. I hope Hedin Automotive takes this matter seriously and resolves it fairly.

So happy with my new car. Thank you

It was a good experience and special thanks to Neflon who manage the process and delivery smooth…

Always great service!

I got a replacement done for a part in my auto. The whole replacement was done very fast.

Went in for a seasonal tire change, was completed as expected and effectively

The worst dealership in the Uk.
When I purchase the car they were very nice offering coffee and making jokes but once I bought the car I found out that there was a faulty Battery.
I did call them one million time to ask for the Manager but until today ( 5 Months later)no one has contacted me.
Absolutely the worst service from Mercedes Benz of Croydon

Very professional work.
Honesty, on time attendance and good price so far.
Thank you very much

I am in doubts: one side is I'm impressed that everything was fast but over night I discovered that rear parktronic stopped working after last visit. Now I need to contact the dealer to fix quick as it is annoying and not safe.

I think I had a honest maintenance here, they told me brake pads needs to be replaced based on data of the Revision Template they had, but when they actually looked at it they deemed it still good, so I wasn't charged of it after all. car was ready at the same day, everything went as expected.

Top service!