Purchased my ex demo cla electric 250+ from Mercedes Dartford England Sept 2026 Sale executive Billy Epps was exceptional from start to finish with sale. He was very professional, friendly and went ov... See more
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Welcoming greetings from the staff, could feel and see the team work. Really liked the presentation of my new car - upstairs with welcoming sign and lounge chair experience to go through all the set... See more
Company replied
Poor overall service provided Mercedes Dartford having paid £58000 to be told 1st service will cost £300 approx when agent said it was first 2 services free.Then to be told via sales manager i got £30... See more
If I could give this dealership minus stars, I would. Management are highly incompetent and nobody seems to care / respond / follow through on promises. £37k for a used car and I am being tr... See more
Company details
About Mercedes Benz-dealer Hedin Automotive
Written by the company
Hedin Automotive: jouw partner in mobiliteit
Hedin Automotive is een van de grootste automotiveconcerns in Nederland. Bij ons kun je een auto kopen, leasen en huren. Daarnaast verzorgen wij (merk-erkend) schadeherstel, bedrijfswageninrichting en kunnen we je auto naar wens bestickeren. Uiteraard onderhouden we je auto, repareren we hem als dat nodig is en draaien wij onze hand niet om voor een bandenwissel of APK. Kortom Hedin Automotive is een allround autobedrijf.
Wij helpen je graag om mobiel te zijn én blijven.
Contact info
4.1
Great
3K reviews
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Hedin at Brooklands are terrible
Mercedes at Brooklands used to be good, but whoever’s in charge of parts needs taking down a peg or two, they are the most unhelpful people. After being given authorisation to use my voucher by Mercedes they decide no thats not good enough, i now cant use my car for a 4th week! And also my stop/start came back not working.Stay away
August 21, 2023
Unprompted review
Reply from Mercedes Benz-dealer Hedin Automotive
Dear Julie Moss,
We are sorry to read that you had this experience. Unfortunately, you have written a review for Hedin Automotive Netherlands.
Yours sincerely,
Lisette from Hedin Automotive
Very professional work.
Very professional work.
Honesty, on time attendance and good price so far.
Thank you very much
May 18, 2023
Reply from Mercedes Benz-dealer Hedin Automotive
Dear S. Stefanov,
Nice to read this positive response. Thank you very much.
Yours sincerely,
Lisette of Hedin Automotive
Bad service
The car was up for maintenance and tyre change. Not satisfied with the service. Repeated disappointment from previous visits also.
1. The car was not washed or interior cleaned
2. The wheels were not balanced, had to be brought to the service again in 2 days
April 10, 2023
Reply from Mercedes Benz-dealer Hedin Automotive
Dear R. Jindal,
Thank you for your review and feedback. We apologize for the inconvenience. We will ask the relevant branch to contact you.
Yours sincerely,
Lisette van Hedin Automotive
Reply from Mercedes Benz-dealer Hedin Automotive
Dear M. Maiti,
Thank you for this positive review.
Yours sincerely,
Lisette of Hedin Automotive
Excellent service.
Was a pleasure but to have pressure and for everything to be taken care of. Rogier was very patient and we got the car we wanted.
March 21, 2023
Reply from Mercedes Benz-dealer Hedin Automotive
Dear Schragger,
Thank you for this nice review. I have forwarded your comment to Roger. He will be very proud of this. Wishing you happy and safe kilometers.
Yours sincerely,
Lisette van Hedin Automotive
extremely chaotic management and…
extremely chaotic management and communication.
went amsterdm zuidoost dealer for reparation under warranty.
1st time was there, quickly got an appointment. (this is the only step that went correctly...)
2nd the time there with an appointment for the diagnosis, I was told need to replace a component they have ordered it and will call me when it arrives. after 3 months, I called them 3 times, and every time they promised to call back. no callback!
3rd time, I have to drive there and ask the reception. then the reception told me the part magically arrived?! so made another appointment.
4th time, they replaced the part but the issue stays. they said they ordered another component and will call me when it arrives.
after another 1 month, of course, not hear anything.
5th time, drive there again and ask the reception. then the reception called back the next day says the part arrives...
so made another appointment, and they said just need to wait 30-45mins there.
6th time, went there for reparation, and wait more than 2 hours! they told max 45mins. When I got my key, I was told the issue was fixed without extra cost.
today, received an invoice .... invoice without telling you how to pay.
This dealer's communication and management are total chaos.
Just to replace a component, you have to be there 6 times and talk to reception directly!
Buying a Mercedes for quality service is a joke. there is no quality but only chaos.
February 14, 2023
Unprompted review
Reply from Mercedes Benz-dealer Hedin Automotive
Dear Cui Xiaoyu,
Thanks for sharing your experience. We are sorry to read that you are not satisfied with the work delivered. I am going to share your experience with our establishment so that they can contact you about this.
Lisette of Hedin Automotive
Prompt service to full satisfaction
Prompt service to full satisfaction. Also agreed to my last minute request for the APK.
February 2, 2023
Reply from Mercedes Benz-dealer Hedin Automotive
Beste N. Grover,
Bedankt voor deze positieve review.
Met vriendelijke groet,
Lisette van Hedin Automotive
Excellent service
Excellent service. Very nice and polite people. Fair and transparent price given upfront. price. They don’t cheat. Quick fix
January 19, 2023
Reply from Mercedes Benz-dealer Hedin Automotive
Dear R. Kwiatkowska,
Nice to read that you are satisfied. Thank you for your review.
Sincerely,
Lisette of Hedin Automotive
Afspraak conform planning
December 29, 2022
Reply from Mercedes Benz-dealer Hedin Automotive
Beste Jan,
Bedankt voor deze mooie review. Graag tot een volgend bezoek.
Met vriendelijke groet,
Henri van Hedin Automotive
I am in doubts
I am in doubts: one side is I'm impressed that everything was fast but over night I discovered that rear parktronic stopped working after last visit. Now I need to contact the dealer to fix quick as it is annoying and not safe.
December 26, 2022
Reply from Mercedes Benz-dealer Hedin Automotive
Dear Aleksandr Vinokurov,
Thanks for sharing your experience. We are sorry to read that a mistake has been made with the rear parktronic. Hopefully a solution will be found soon so that you don't have any more problems.
Sincerely,
Henri of Stern
Honest maintenance
I think I had a honest maintenance here, they told me brake pads needs to be replaced based on data of the Revision Template they had, but when they actually looked at it they deemed it still good, so I wasn't charged of it after all. car was ready at the same day, everything went as expected.
November 10, 2022
Reply from Mercedes Benz-dealer Hedin Automotive
Dear Felipe Bueno Barbosa,
It is nice to read that you are satisfied with our service! I will certainly pass this on to my colleagues from Almere. Thank you very much for the nice words and score. Looking forward to your next visit.
Sincerely,
Henri of Stern
The waiting time of an invoice
A bit long waiting time of the invoice. It took almost two weeks and couple of interactions with the sales representative.
October 31, 2022
Reply from Mercedes Benz-dealer Hedin Automotive
Dear A. Azhogirov,
Thank you for your review. We apologize that you had to wait a little longer for the invoice. We wish you a lot of driving pleasure and safe miles.
With regards,
Henri of Stern
a simple APK turned into a massive…
a simple APK turned into a massive attempt to upsell unnecessary repairs. Brake lines needed replacement, but they also wanted to change rear brakes and discs due to some simple rust. the brakes are fine, rust is normal in a rainy country, nothing alarming upon inspection. surely many would just let it happen.
November 1, 2022
Reply from Mercedes Benz-dealer Hedin Automotive
Dear David,
Thanks for sharing your experience. We are sorry to read that you are not satisfied with the work. I am going to share your experience with the workshop, so that they can contact you about this.
Regards,
Henri of Stern
Best Service I have gotten
I had a very goo service. All my complaints and requirements and questions are resolved.
October 20, 2022
Reply from Mercedes Benz-dealer Hedin Automotive
Dear M. Sualp,
We are happy to read that the problems have been resolved and that you are satisfied with our service. Thank you very much for the nice review!
With regards,
Henri of Stern
Beste M. Sualp,
Fijn om te lezen dat de problemen zijn verholpen en dat u tevreden bent over onze service. Hartelijk dank voor de mooie beoordeling!
Met vriendelijke groet,
Henri van Stern
Thank you Tim and Stern team :)
October 21, 2022
Reply from Mercedes Benz-dealer Hedin Automotive
Dear H. Cetin,
Thank you for your review. It is great to read that you are satisfied with the sales process and Tim. Wishing you lots of driving pleasure and safe miles.
with regards,
Henri van Stern
Beste H. Cetin,
Bedankt voor uw beoordeling. Fijn om te lezen dat u tevreden bent over het verkooptraject en Tim. Veel rijplezier en veilige kilometers gewenst.
Met vriendelijke groet,
Henri van Stern
Friendly crew
October 13, 2022
Reply from Mercedes Benz-dealer Hedin Automotive
Dear B. Cheng,
Nice to read that you are satisfied. Thank you for your review.
With regards,
Henri van Stern
Reply from Mercedes Benz-dealer Hedin Automotive
Dear Elle M,
Nice to read this positive response. Thank you very much.
With regards
Henri van Stern
Beste Elle M,
Leuk om deze positieve reactie te lezen. Heel erg bedankt.
Met vriendelijke groet,
Henri van Stern
Reply from Mercedes Benz-dealer Hedin Automotive
Beste A. Hansen,
Bedankt voor uw beoordeling. Fijn om te lezen dat u tevreden bent over de service.
Met vriendelijke groet,
Henri van Stern
Reply from Mercedes Benz-dealer Hedin Automotive
Beste RP,
Thank you for your responce and review. Looking forward to your next visit.
With regards,
Henri van Stern
Alles perfect in orde.
September 30, 2022
Reply from Mercedes Benz-dealer Hedin Automotive
Beste Adri,
Fijn om te lezen dat u tevreden bent. Bedankt voor uw review.
Met vriendelijke groet,
Henri van Stern
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