Mercedes Benz-dealer Hedin Automotive Reviews 

One of requirements was normal car cleaning. Back of the car wasn't even vacuumed. To high price for such service. If it would be possible not to loose warranty, I would pick another service

Good service and friendly staff. They don't try to apply unnecessary services.

This review is based on my experience of MB Croydon part of the Heiden automotive group.
I booked months in advance for a service and mot for early July. Since then , I've received numerous texts stating my car is booked in on different dates, not only that, I've received a phone call reminding me to book my car in, obviously I explained it had been and the caller confirmed this. I then received further texts stating again different dates , I made a complaint to the call centre who confirmed this would stop. It did for 2 weeks, only to then receive a voice mail confirming my mot and service has been cancelled and a suggested booking made approx 18 days after my mot expires. The solution, I could drive approximately 25 miles to another dealer to accommodate the mot. Seriously!
Heiden automotive group and croydon Mercedes benz have handled my booking in an incompetent and unprofessional manner.
Would I use this group again? Would I use Mercedes Croydon again?
Would I trust a chocolate tea pot ?

Friendly service and good communication
Despite confusion caused at the tires storage the team did a good job

It was a good experience and special thanks to Neflon who manage the process and delivery smooth…

Very bad customer service. Always feels like I must sell this car and buy any other brand car.

exaggerated invoice amount again...

Worst dealership in the Uk avoid at all costs

I'm very pissed with the service I just received from this branch(dartford). I dropped off my car for MOT on a Friday at 9:30am and was told it will be ready by 5pm. I didnt hear anything from them that day till they closed as I kept on calling their line at 6pm. The next morning(Saturday), finally got through to someone at 12:28pm who told me they were doing quality improvement and it should be ready before 2pm. I made her know my displeasure as I received no communication and she assured me someone will get in touch with me when it's ready. Its 2:30pm, I went to their office and was told the service department closes at 2pm and my car is stuck there till Monday. I'm just so appalled at the customer service at this branch. I'm meant to go to work this evening with my car but will now have to find another way to get there. All the places I plan to go tomorrow on Sunday will not happen now. I'm meant to travel out of the country Monday morning and was meant to drop off the car at the airport but this will also not happen. I pissed at the service team at their poor service and communication. Im also disappointed with the lady I spoke to on the phone this afternoon as she clearly didn't inform the service team that they needed to contact me to come collect my car.

Mrs loves the new purchase. Thanks to George and the team for insuring the smooth process!

I can believe someone can help me and have patience with me to learn more about my new car Mercedes Benz GLS , Henry Adams . Thank you so much for kindness and support forward my experience with my new car. Well appreciated Team DARTFORD Mercedes Benz

Just purchased a used Smart car from Mercedes Brooklands and have to say it was a pleasure to buy through them. From start to finish the process was smooth and well deserving of a 5 star review. Neave the sales executive was so friendly and helpful even collecting me from the train station on collection day of my new car. Communication from start to finish was excellent and I am unable to fault this dealership. Its not often the purchase of a car goes as smoothly as this. 5 Stars all the way. Thank you Neave and the team.

I booked annual service and tires change. Reception was helpful and flexible. Very satisfied overall

It took 6 weeks to handle minor thing

Poor overall service provided Mercedes Dartford having paid £58000 to be told 1st service will cost £300 approx when agent said it was first 2 services free.Then to be told via sales manager i got £3000.Mercedes offered £3000 discount on new cars 2024 and £5000 + in 2025 will never buy another Mercedes make sure you get it in writing what you are covered for and extras.

Best service

Service as expected, no surprises.
In the other times I had an inspection in Mercedes they cleaned the car. This didn't happen this time.

Very good and professional

I took my car to the Veenendaal branch for the very first time, and I deeply regret it. After years of trusting this company and always receiving excellent service at the Nieuwegein and Hilversum locations, this experience has been nothing short of heartbreaking.

During this visit, they damaged the automatic window, and now it no longer works as it should. Something as simple as bringing my car in has turned into a stressful and frustrating situation that I’m now left to deal with—something that never should have happened.

I can’t express how disappointing it is to be treated this way after years of loyalty. I have always trusted this company with my car, but after this experience, I can confidently say I will never return to the Veenendaal branch again.

For anyone reading this, please take my advice: avoid the Veenendaal location completely. It's incredibly upsetting to feel so let down by people you hoped would take care of something as important as your car.

I sincerely hope no one else has to go through what I did. This experience has been absolutely horrible, and I genuinely wouldn’t wish it on anyone.

Always great service!