Heed Reviews 26

I see all the bad reviews on here and i guess i must be lucky. I ordered the wrong items and they replaced them for the correct items and refunded the difference no questions asked, i thought their customer service was excellent any questions i asked they answered even down to installing the parts. The items arrived from poland in about 4 days with ups and the items i ordered were top quality. I genuinely cant fault them.

The deliver company that they use GLS are absolute rubbish. The parcel sat in polish warehouse for over a week then sat in a warehouse in France for 2 days before moving to a second warehouse in France and finally to Ireland where it sat in another warehouse here for 2 days.
I contacted HEED and the attitude was awful they didnt care , They said reject the parcel when it does arrive and as soon as it gets back to Poland they will refund the money.
Crap Customer service and didnt care they have my money.
Do Not Buy or arrange your own delivery. I wont buy again from them thats for sure

These bars are crap buyed for tiger 1200. My right knee is banging against the bolt. Quality is poor bars almost scrach engine, if u drop bike these bars crash your engine not protect.

Ordered crash bars for the BMW R1200C in black. Paid via PayPal. In a view days I recieved the bars. It are great bars for a good price. They fit exactly on the bike. On the Heed site you find the instruction to fit the bars. Send email is fast answered. Great company in my opinion.

I bought 2 products from this company, protective arches and a central stand for my triumph tiger 800 motorcycle. I'm satisfied with the kickguards, everything is fine, but the central stand has been giving me trouble since the 1st day of installation, after the first use the spring stretched and you hang, that is, the stand does not lock and I have to tie it down. I tried changing the springs, but the effect is the same. I wrote to the company, sent photos and videos, but no one got back to me in a year. I do not recommend this company.

**** DO NOT BUY FROM THIS COMPANY ***

I would give zero stars if I could.
I ordered a set of bars for my motorcycle 14 days ago, I was sent a message saying the bars were arriving on a particular day between 10.00 and 15.00.
I waited all day until 18.00 no bars arrived.
I spoke to UPS who stated the bars had not even been collected from Poland.
I was then asked to pay customs, which I did.
I now find out the bars won't be with me before I set off on a three month motorcycle journey.
I contacted Heed asking if I can have the package redirected to France for collection but two or three emails were ignored.
I rang to speak with someone but they said they would look into it, nothing happened.
I have paid money and still do not have the crash bars.
****Do not buy from this company. ******

I ordered crash bars a week ago, and I still haven't received anything from them, not crash bars, not even email confirmation, even though I already paid. On their website it says 24h at most before delivery starts.
I send them multiple emails, but no response.

If I could put zero stars then, I would! Avoid this company like the plague! They are totally dishonest and, have no customer service at all. After buying a set of their laughingly called engine protectors for a Bmw r1250rs, I found that the cylinder head touched down instead of the 'guards'. I promptly emailed Heed to inform them of this, and received NO answers! Over the next two weeks I sent various emails, non of which they replied to! I decided to take a look on Google earth exactly where the company was situated, in that area there is no manufacturer with the name Heed, I strongly suspect that the bars are made (probably in China) and, the Polish adress is just an apartment! DO NOT BUY ANYTHING FROM THIS COMPANY!

Crooks, Charged me 39 Euro VAT despite of non EU purchase. I buy many motorcycle stuff from EU and never get charged any VAT as its Exported to NON EU country in Canada/USA. But these people are frauds, their customs declarations shows NON EU Price and will not reply or refund. They are doing tax fraud by collecting and now i Filed dispute to CC

Ordered crash bars for my BMW R1200RS; full set. Delivered swiftly and fits perfect.
An order picking error was processed quickly after E-mail communication in perfect English.

Bought Heed crash bars for my BMW F800gs. The price seemed very good for full-protection bars.

Installation was simple, required few tools and the bars fit the bike like a glove.

However, I laid down the bike at 0 kmph on a rocky road and the bars bent slightly.

Heed customer support said that they are meant to behave that way, in order to absorb the energy of the crash. I would have accepted this explanation in case of an actual crash, but not when I simply laid down the bike at a standstill. Seems like these bars cannot hold the weight of the motorcycle, let alone protect it in the event of a mild crash.

Would not buy again.

I was amazed that this arrived from Polland to Texas in 1 week. The quality looks great. Now as long as installation goes good I am thrilled.

Very satisfied they arrived from Poland in 11 days well packed and not damaged highly recommend

Awesome.

Very fast shipping, right trought the though situation at polands neighbour now.

Thank you very much. It fits awesome and im really happy.

Im glad i purchase it. It was always my dream and now i got it. The price is crazy and the quality is great.

Thanks guys and take care at this difficult time.

Great thanks from switzerland

These bars arrived incredibly well Packed. KTM Orange is awesome. Fitment of bars is precise and follows lines of the bike. Instructions are clear follow the pictures. Instructions are available from the Heed Poland site not the eu site. Yes their website needs some work but the product is great.

UPS lost my order. Heed won't respond, forcing me to start a claim. Heed does not care about customers after the sale. Go with h&b or swmotech instead.

Crash bars fit for my F700 gs but I haven't recieved the installation notice with the package. I sent a mail to the seller and I didn't get a response. Not very serious!

I bought a set of crash bars for my new Ducati Multistrada 950S. The payment was done by Bank Transfer and once received the bars were dispatched by courier with a prompt arrival in the UK.

I chose Silver and the bars were well protected and the powder coating immaculate. All high quality fasteners were supplied with easy to follow instructions. The bars fit perfectly, closely following the bikes lines. It would have been better though if the instructions had included torque values for the vital bolt through the engine.

I can not recommend these bars and Heed highly enough, great bars at a great price, fantastic value. I have fitted bars from Givi and others but these stand up to the best of them.