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Heidi AI (Heidi Health) Reviews 

496
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently find the core product to be a remarkably helpful and efficient tool for saving valuable working time and significantly reducing daily administrative paperwork. People genuinely appreciate that the system allows them to focus completely on their clients during clinical consultations. However, some customers also noted significant ongoing issues regarding customer support and application reliability. Reviewers frequently mentioned that session transcripts can sometimes be missing important data or completely fail to save properly afterward. Consumers experienced frustrating technical delays and received unhelpful responses when trying to resolve various software glitches.

What people talk about most

Customer service

People report negative experiences with customer service, expressing deep frustration over delayed responses... See more

User experience

Customers had ambiguous experiences with user experience, reporting both helpful efficiency and frustrating... See more

Product

Reviewers share mixed feedback about the product, noting that while the core software is genuinely... See more

Service

Clients share ambiguous opinions on service. Reviewers appreciate the smooth hands-free transcription and... See more

Application

Reviewers highlight deep frustration with the app, noting that recent updates have made it close to unusable.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I’ve been trying to decide whether to sign up to Heidi over the last three or four months like many clinicians I’ve been using the dictation function and it is an extensive resource but if it does gen... See more

Company replied

Rated 3 out of 5 stars

Three stars. As a product its actually really good at what it does, but the pricing tiers are a little slippery. I set this up for my wife, via Halaxy her CRM, we signed up for a one month pro tri... See more

Company replied

Rated 3 out of 5 stars

Lost entire notes. Vanished into thin air and their customer support did not provide satisfactory answers to ensure that this will not happen again. Shame..

Company replied

Rated 3 out of 5 stars

When Heidi Health works as intended, it genuinely delivers. The AI-generated notes required minimal editing, and with occasional tweaks to the AI instructions — which sometimes drift from your o... See more

Company replied


Company details

  1. Medical Transcription Service
  2. Audio Transcription Service
  3. Medical Billing Service
  4. Software Company
  5. Transcription Service

Written by the company

Heidi is building an AI Care Partner, with a mission to double the world’s healthcare capacity by supporting every stage of care delivery. In addition to its popular AI scribe, Heidi has introduced Evidence – giving clinicians access to trusted medical research to support clinical decision at the point of care – and Comms, a calls function that enables healthcare teams to coordinate patient communications. Together, these capabilities support various aspects of the clinical workflow, enabling clinicians to focus on providing quality patient care. Heidi supports more than 2.5 million consults each week in 110 languages from 190 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, Phoenix Court's growth fund - Latitude, Possible Ventures, and Archangel. Heidi adheres to international standards including the NHS, HIPAA, GDPR, and Australian Privacy Principles, and has obtained enterprise-grade security certifications such as SOC2 and ISO27001.


Contact info

3.1

Average

TrustScore 3 out of 5

496 reviews

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No recent history of asking for reviews

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Replied to 97% of negative reviews

Typically replies within 1 week

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3.1

All reviews

(496)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

I have fallen in love with Heidi

I have fallen in love with Heidi. It makes admin so much easier and saves me so much time. Not to mention the decreased cognitive load. As a psychologist, it is so handy to know that all the key points of your sessions are being taken down in the background so you can just focus on being fully present with your client. All the privacy and safety issues have been thoroughly addressed which is reassuring. The hardest part is remembering to hit the record and stop buttons! I highly recommend that every psychologist get on board with Heidi.

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

I've started using Heidi this week and…

I've started using Heidi this week and it seriously has the potential to be life changing for me. As a psychologist with ADHD, I constantly battle staying on top of my case notes and report writing. There's a few glitches I need to iron out, mostly setting up templates, but I think Heidi is going to be great for me and my practice.
The communication with Heidi has been great. Thanks guys!

May 19, 2024
Unprompted review
Rated 5 out of 5 stars

Absolute game changer for any…

Absolute game changer for any practitioner regardless of your discipline. The amount of hours it has already saved me in patient note taking is amazing. This AI tool is in its infancy, so I’m looking forward to see how even more intuitive it becomes over the next few years.

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Thank goodness there is a software…

Thank goodness there is a software product that works!!!

I am a Wound Care Nurse. I have been struggling with charting for my entire career (that's 33 yrs!!).
Even dictating onto my word doc on my phone was challenging. The edits were even longer.

I was introduced to Heidi health by a colleague. She swore that it would help me. She knew of my pain with charting. My student nudged me all weekend as she was being my scribe. She showed me that it was not difficult.
I was tight for time this past week as needed to get this Initial Wound Evaluation done. I did not have time to write out the eval and edit it my traditional way.

I pulled up the site, signed up for Heidi. I dictated my visit. I stopped the recording to check what the program was writing. I resumed the dictation.

I changed the type of document I needed. Although I still needed to edit the content, it was far better than anything I would have come up with.

I am now a believer!!!
I will finally be able to submit my superbills to Medicare in much better timing and my life just became a bit less stressful.

Thank you to the creator of this amazing transcription program. You have given a gift to those with "Charting" as their Achilles Heel.

May 15, 2024
Unprompted review
Rated 5 out of 5 stars

Heidi - saving me time and keeping me professional

I was introduced to Heidi by a professional colleague who had already started using it. I hate writing out my notes. I hate not paying complete attention to my patients sitting in front of me. With Heidi, this has been eliminated. I have time that was once wasted writing notes and then capturing them on my PMSP. It's just great. I love using it and hope to get better at it ad get my work colleagues onto it as well.

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

This has streamlined my note taking-…

This has streamlined my note taking- given me a more personal consult time with my clients where previous notes can be in front of me. I’m no longer scrambling to write trash notes. They are concise and perfect

May 18, 2024
Unprompted review
Rated 4 out of 5 stars

Very helpful AI app

Very helpful AI app, although I would like more nursing specialty options to pick from. I do case management and that isn’t a specialty option. But over all the dictation works beautifully, and it really helps format well articulated notes to help with my charting.

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

Colleagues had recommended Heidi

Colleagues had recommended Heidi, so I decided to give it a try. This is my 1st foray in to any AI scribes. It is so easy to use! I was very hesitant and worried that it would sound fake or something. It really does sound like me. I also can be more present with my patient without having to write note any notes during the visit. Creating notes from scratch hurts my soul. I believe my notes are now more accurate and more importantly- DONE!

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

This service is outstanding

This service is outstanding. It has significantly improved my patient interactions by allowing me to maintain eye contact without worrying about typing or missing important details.

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

I’ve tried a few scribes (tali and…

I’ve tried a few scribes (tali and Scribeberry), so far Heidi is the best - as a family physician it’s important to have the ability to separate multiple issues in assessment and plan - Heidi does it so well! Looking forward to Heidi V2 where I’m told we can use our own templates right away!

May 17, 2024
Unprompted review
Rated 4 out of 5 stars

Excellent AI scribe

Excellent AI scribe, and I’ve tried a few. The notes are accurate, as detailed and you want and sound very natural. Other AI scribes make very robotic notes. My only complaint is that the note takes a long time to generate, sometimes minutes ! If this isn’t improved, I would need to move on to another platform. I have the paid version now but unfortunately haven't noticed a big improvement. I am told there are updates coming that may help with processing speed, so fingers are crossed ! If the notes were generated quicker, I would give Heidi a 5/5 for sure!

May 16, 2024
Unprompted review

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