I want to thank Ms. Bonita for her outstanding and professional support for the past two days in processing and walking me through all the required documentation for me to be successful in getting m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I want to thank Ms. Bonita for her outstanding and professional support for the past two days in processing and walking me through all the required documentation for me to be successful in getting m... See more
Company replied
I use to take out loans from other financial institutions but since I did it with Covington I didn’t go no where else anymore. Covington has an AMAZING customer service, all the people that I’ve delt... See more
Company replied
Easy process without a lot of paperwork. Destiny made it easy and was kind and helpful. Love the local location in Bedford so it made it super convenient.
Company replied
The service as soon as walk in also they were going thru system change and that was not a problem processing my request.
Company replied
Written by the company
We help hardworking people get the money they need.
Heights Finance has over 100 conveniently-located branches across the Midwest, specializing in small, direct-to-consumer loans, typically between $500 and $10,000.
We treat everyone with respect.
Each location is staffed with friendly, knowledgeable loan specialists who pride themselves on helping customers get the money they need, and treating each and every person with the respect they deserve.
We’re leading the way.
Our dedication and focus on providing great customer service is why we are fast becoming one of America’s leading small loan consumer finance companies.
To learn more about us, visit HeightsFinance.com.
3346 Harwood Rd, 76021, Bedford, TX, United States
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My wife and I got a loan from a Heights Finance flyer that advertised we could borrow $2,500 with monthly payments of $216. However, when all the paperwork was completed and ready to sign, the payments had increased to $268 per month. After some back-and-forth, we reluctantly agreed to the higher payment. We also had an issue with the due date. They said payments would be due on the 17th of each month, but we explained that we both live on Social Security and don’t receive our payments until the fourth Wednesday of each month. They assured us changing the date wouldn’t be a problem. Despite this, on April 13 we got a call saying our payment was past due. We explained again about our payment schedule, but we were still charged a late fee for April. Then, on May 12, we received another call saying our payment was late. Unfortunately, due to our situation, we have to rely on these predatory loans because I took early retirement and am disabled. It’s frustrating that they say the date can be adjusted, yet this will be the second time we’ve been hit with a late penalty. We’re not trying to default or avoid our obligation to repay the loan; I just wish they’d honor their word. When I asked to speak with the person who closed our loan, I was told they no longer work there.

Reply from Heights Finance Corporation - Heights Finance Bedford Harwood Rd
I want to thank Ms. Bonita for her outstanding and professional support for the past two days in processing and walking me through all the required documentation for me to be successful in getting my loan with Height Finance. She was so knowledgeable and very prompt on all her returned phone calls and again outstanding communication. I recommend anyone looking for a loan, please reach out to Ms. Bonita.
Very Respectfully, Buford Murphy

Reply from Heights Finance Corporation - Heights Finance Bedford Harwood Rd
Easy process without a lot of paperwork. Destiny made it easy and was kind and helpful. Love the local location in Bedford so it made it super convenient.

Reply from Heights Finance Corporation - Heights Finance Bedford Harwood Rd
The service as soon as walk in also they were going thru system change and that was not a problem processing my request.

Reply from Heights Finance Corporation - Heights Finance Bedford Harwood Rd
I’m very grateful for the excellent service and the courtesy provided by the staff.

Reply from Heights Finance Corporation - Heights Finance Bedford Harwood Rd
I use to take out loans from other financial institutions but since I did it with Covington I didn’t go no where else anymore. Covington has an AMAZING customer service, all the people that I’ve delt with are the best. I will definitely refer people to Covington financial company.

Reply from Heights Finance Corporation - Heights Finance Bedford Harwood Rd
Very friendly staff, great customer service, I got the help I needed.

Reply from Heights Finance Corporation - Heights Finance Bedford Harwood Rd
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.