Heights Finance Corporation - Heights Finance In Effingham, IL Reviews 

7
TrustScore 3.5 out of 5

3.6

312 N. Keller Dr, Suite B, 62401 Effingham, IL, US


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Rated 5 out of 5 stars

This office is always so friendly! The have the best customer service, the office is always clean and decorated very cutely. Great team here!

Company replied

Rated 5 out of 5 stars

Great customer service, they went above and beyond. I will most definitely use this office in the future.

Company replied


Company details

  1. Financial Institution

About Heights Finance Corporation - Heights Finance In Effingham, IL

Written by the company

HeightsFinance

We help hardworking people get the money they need.

Heights Finance has over 100 conveniently-located branches across the Midwest, specializing in small, direct-to-consumer loans, typically between $500 and $10,000.

We treat everyone with respect.

Each location is staffed with friendly, knowledgeable loan specialists who pride themselves on helping customers get the money they need, and treating each and every person with the respect they deserve.

We’re leading the way.

Our dedication and focus on providing great customer service is why we are fast becoming one of America’s leading small loan consumer finance companies.

To learn more about us, visit HeightsFinance.com.

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Apply Today

Contact info

  • 312 N. Keller Dr, Suite B, 62401, Effingham, IL, United States

  • (217) 342-2801

3.6

Average

TrustScore 3.5 out of 5

7 reviews

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3.6

All reviews

(7)

392 reviews in the last 12 months

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Rated 5 out of 5 stars

This office is always so friendly

This office is always so friendly! The have the best customer service, the office is always clean and decorated very cutely. Great team here!

April 2, 2024
Unprompted review
Heights Finance Corporation - Heights Finance In Effingham, IL logo

Reply from Heights Finance Corporation - Heights Finance In Effingham, IL

We strive to make customer satisfaction a priority and your 5-Star rating reflects the success of that effort. Thanks for choosing Heights Finance and we look forward to seeing you again.

Rated 1 out of 5 stars

Poor customer service

Poor customer service, especially Hillary. She was very rude. As soon as I walked in the door my loan was denied. I’m not as angry about that but I will say like I said they said I was denied but as soon as I walked in the door I have had a loan there several years and I have never missed a payment. I felt very disrespected by both ladies working.
Thank you, Angela

December 15, 2023
Unprompted review
Heights Finance Corporation - Heights Finance In Effingham, IL logo

Reply from Heights Finance Corporation - Heights Finance In Effingham, IL

We are very sorry to hear that you did not have a good experience. We would like to learn more about your situation. Please send your contact information to ServiceReviews@heightsfinance.com and a member of the Customer Advocacy team will contact you.

Rated 5 out of 5 stars

Super nice ppl

July 5, 2023
Unprompted review
Heights Finance Corporation - Heights Finance In Effingham, IL logo

Reply from Heights Finance Corporation - Heights Finance In Effingham, IL

Thank you for the 5-star review and for being a Heights Finance customer! We appreciate you!

Rated 1 out of 5 stars

I do NOT recommend anyone do business…

I do NOT recommend anyone do business with these crooks, they lie to everyone, including the CFPB! I have filed a complaint with the IL Attorney General on them too. Avoid them!!!

June 12, 2022
Unprompted review
Heights Finance Corporation - Heights Finance In Effingham, IL logo

Reply from Heights Finance Corporation - Heights Finance In Effingham, IL

We are very sorry to hear that you have not had a good experience with us. We would like to learn more about your situation. Please send your contact information to Communications@heightsfinance.com and someone from our team will reach out to you.

Rated 5 out of 5 stars

Derek did an amzing job hepung me out

Derek did an amzing job hepung me out . they all did amzong and very friedy

October 28, 2021
Heights Finance Corporation - Heights Finance In Effingham, IL logo

Reply from Heights Finance Corporation - Heights Finance In Effingham, IL

We are so glad you had a great experience with our Effingham team members. Thank you for your review and for being a Heights Finance customer!

Rated 5 out of 5 stars

Great customer service

Great customer service, they went above and beyond. I will most definitely use this office in the future.

October 18, 2021
Unprompted review
Heights Finance Corporation - Heights Finance In Effingham, IL logo

Reply from Heights Finance Corporation - Heights Finance In Effingham, IL

Thank you for choosing Heights Finance and the 5-star review!

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