Heights Finance Corporation - Heights Finance In Union City, TN Reviews 

They always give great service

Mandy was absolutely sweet & done an amazing job helping me get my loan !! Very kind and patient! Wouldn’t want anyone else !!

I had not had any issues until today. I was late on my payment. That is 100% on me. My job has been very hectic, I am in graduate school, and I forget things very easily. I have made several late payments due to the same reasons or financial strains at the time. It has never been an issue. I make the payment when I can and sometimes I will even get a late fee. Unfortunately, I have almost never been able to answer my phone when I have been contacted by Heights Finance. I have a phone that screens all of my calls so most of the time whoever is calling hangs up before it actually gets to me. My phone also stays on silent unless I am at work. Literally 45 minutes ago I missed a call. I didn't see it ringing but once I looked at my phone again and I saw the name I remembered I hadn't paid yet and logged in to do so. When I looked at the call more closely I realized it had in fact been screened and that there was a transcript. My Call Assist had said "Before I try to connect you can I ask what you're calling about?" The person from Heights Finance said something that the phone could not pick up but it was able to catch part of their response when they said "No, they're not stupid."
That felt incredibly rude and uncompassionate. I realize it is annoying when people do not answer the phone and when people pay things late. I am human, I make mistakes and for that to be a response is incredibly disheartening. I have never had a bad experience with them until now but this has definitely left a bad taste.

Anytime I need help, they are always there to lend a hand. I have known Mandy Pascall for many years now, and she is the sweetest most understanding person that I have ever met. So if you're looking for a loan and friendly people in the process, give them a call! They will make you feel like family there 💜

It was very good the help was very helpful thanks for giving me the opportunity the staff was very good at the union City office Greg Spears

The Staff was very Friendly and Quick to Recieve My Loan. Thank You Union City Ladies!

I went to consolidate my bills and was told that my credit score was 530, so I was denied assistance. Then the lady told me that if I refer someone to their company, I will get #50. I left humiliated and in a few bills to still be paid. What do I do now? How come the friend who brought me there did not tell me that before he brought me?

Great people, quick an easy service

Great service and great people love everything about my visit

Great customer service and they get you in and out fast and great service

Melissa Edison is always very nice and professional. She works well and efficiently. I really enjoy working with her and she has always met my needs in a timely manner.