This company made a crochet bag that I've always wanted. Although the bag was smaller than I expected it is a nice addition to my summer wardrobe. It came in a timely manner but, I would suggest a m... See more
Company replied
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The outside of purse I bought was great but inside material used was cheap. And returning it is a hassle. Will never buy from u again.
Company replied
Excellent purse: spacious, waterproof, and extremely practical! Plus I love the vivid colours to choose from! As for the seller, the item was shipped quickly, excellent communication, and the item arr... See more
Company replied
I have been searching for a black shoulder strap purse, that has a detatchable strap so that it can also be used as a handbag, with lots of room to take everything that I might need with me, without i... See more
Company replied
Company details
Written by the company
Stay Organized, Stay Chic. Your ideal bags are in Hekuff.
Contact info
Hong Kong
- hekuff.com
4.0
Great
46 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I bought two bags
I bought two bags ! One smelled so bad I had to throw it out and bag I have now is rip on top!
June 3, 2024
Reply from Hekuff
Dear customer,
So sorry to hear that.
About the smell, it is normal for a brand new item, please kindly take them to the ventilative place for a few days, or put coffee beans, tea bags inside to absorb the taste, then the smell will disappear.
We’d be very sorry to hear that our items are not meeting your expectations.
We provide 30-day 100% Money Back Guarantee you can rest assured that even if the slightest thing won't match your expectations in 30 days, you can easily get your money back.To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Details check:https://www.esensbuy.com/pages/refund-policy
I thought the purse would be bigger
May 9, 2024
Reply from Hekuff
Thank you so much for your support.
We’d be very sorry to hear that our items are not meeting your expectations.
We provide 30-day 100% Money Back Guarantee you can rest assured that even if the slightest thing won't match your expectations in 30 days, you can easily get your money back.To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Details check:https://hekuff.com/pages/refund-policy
Any helps,please feel free to contact us.
Reply from Hekuff
Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁
REA;;Y LIKED THE PRODUCT i
rEALLY LIKED THE PRODUCTS i CHOSR, FITS NICE, NICE COLOR AND PROMPT AS TO SENDING MY ORDER.
April 14, 2024
Reply from Hekuff
Thank you so much for your support!
It is our honor to provide good products and service for you.
Any problems,please feel free to contact us.
Wish you a happy life🎁
My Little Crochet Bag
This company made a crochet bag that I've always wanted. Although the bag was smaller than I expected it is a nice addition to my summer wardrobe. It came in a timely manner but, I would suggest a more accurate tracking system that lists countries and cities the parcel is in.
April 20, 2024
Reply from Hekuff
Thank you so much for your support!
It is our honor to provide good products and service for you.
Any problems,please feel free to contact us.
Wish you a happy life🎁
High quality item from a company with excellent customer service
Excellent purse: spacious, waterproof, and extremely practical! Plus I love the vivid colours to choose from! As for the seller, the item was shipped quickly, excellent communication, and the item arrived well ahead of the estimated delivery date. Very highly recommended products and company!!!
March 21, 2024
Reply from Hekuff
Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁
Service although was sent wrong item…
Service although was sent wrong item and had to buy another
March 13, 2024
Reply from Hekuff
Sorry to hear this matter.
For this issue,please offer us some pictures to show the item you received and we are willing to resed you the correct item for free once we confirmed.Is it OK?
Waiting for your reply.
I would like to see better interior
I would like to see better interior. The purses themselves were great nice exterior. The interior was inferior.
March 22, 2024
Reply from Hekuff
We'd be very sorry to hear that our items are not meeting your expectations.
We provide 30-day 100% Money Back Guarantee you can rest assured that even if the slightest thing won't match your expectations in 30 days, you can easily get your money back.To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Details check:https://hekuff.com/pages/refund-policy
Any problems,please feel free to contact us.
A company you can trust.
February 21, 2024
Reply from Hekuff
Thank you so much for your support!
It is our honor to provide good products and service for you.
Any problems,please feel free to contact us.
Wish you a happy life🎁
I did not receive my purse
February 21, 2024
Reply from Hekuff
Dear customer,
Sorry for the negative review.
We checked and found that your package had been delivered. The local tracking number of your package is 4203516092748927005455000660715963. Please carefully check your mailbox.
If you haven’t received the order after checking your mailbox, please contact the one of following:
1. Call USPS via 1-800-275-8777 or (800) 238-3150 to have a check for you OR
2. Go to your local post office and provide them with the tracking number so that they can process it for you.
3. The couriers may leave the parcels with your neighbors. Therefore, you can ask your neighbor if they have signed the package.
Hope my explanation is able to assist you.
Please feel free to let us know if you have any further questions.
Reply from Hekuff
Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁
HappinessI received just what I ordered &…
I received just what I ordered & received the parcel when it was due!!! What more could you ask for?? Thank you so much!!!
February 19, 2024
Reply from Hekuff
Thank you so much for your support!
It is our honor to provide good products and service for you.
Any problems,please feel free to contact us.
Wish you a happy life🎁
Reply from Hekuff
Thank you so much for your support!
It is our honor to provide good products and service for you.
Any problems,please feel free to contact us.
Wish you a happy life🎁
This purse is just the right size
This purse is just the right size. Absolutely love it. Thank you so very much.
February 11, 2024
Reply from Hekuff
Thank you so much for your support!
It is our honor to provide good products and service for you.
Any problems,please feel free to contact us.
Wish you a happy life🎁
Reply from Hekuff
Thank you so much for your trust and support!
It is our honor to provide good products and service for you.
Any problems,please feel free to contact us.
Wish you a happy life🎁
Reply from Hekuff
Dear customer,
Sorry for the review.
The period for order delivery is divided into two parts:
Processing Time: 2-5 Business Days.
Express Shipping (DHL) Time: 6-8 Business Days.
Premium Shipping Time: 7-20 Business Days.
Please note that during busy seasons, processing an order can take 5-8 business days.
We notice your order was already delivered.You can track via https://t.17track.net/en#nums=UJ280021912YP
Sorry for the inconvenience caused to you.
Any problems,please feel free to contact us.
Have a nice day.
too slow on shipping
January 20, 2024
Reply from Hekuff
Dear customer,
Thanks for your support.
The period for order delivery is divided into two parts:
Processing Time: 2-5 Business Days.
Express Shipping (DHL) Time: 6-8 Business Days.
Premium Shipping Time: 7-20 Business Days.
Please note that during busy seasons, processing an order can take 5-8 business days.
Hope your kindly understanding.Any problems,please feel free to contact us.
I loved this purse so much
I loved this purse so much, that when it finally broke 2 years later, I searched for the same exact one and got 2 more in different colors. They are identical to the first purse. I love the pockets, and the layout. This purse is perfect for carrying all the little things I need (and don't really need).
January 18, 2024
Reply from Hekuff
Thank you so much for your trust and support!
It is our honor to provide good products and service for you.
Wish you a happy life🎁
Please send a return label Salvatore…
Please send a return label Salvatore dessi 898 Alexander ave Deltona Florida 32725 thank you
January 15, 2024
Reply from Hekuff
Dear customer,
Is it anything we can help?
Could you please advise more details so that we can help you with it?
Waiting for your reply.
The outside of purse I bought was great…
The outside of purse I bought was great but inside material used was cheap. And returning it is a hassle. Will never buy from u again.
January 3, 2024
Reply from Hekuff
We’d be very sorry to hear that our items are not meeting your expectations.
We provide 30-day 100% Money Back Guarantee you can rest assured that even if the slightest thing won't match your expectations in 30 days, you can easily get your money back.To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Details check:https://hekuff.com/pages/refund-policy
Any problems,please feel free to contact us.
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