Helenandruby Reviews 

4
•
TrustScore 3 out of 5

2.9

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2.9

Average

TrustScore 3 out of 5

4 reviews

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2.9

All reviews

(4)

4 reviews in the last 12 months

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Rated 1 out of 5 stars

Scam.

Scam.

Really disappointing experience. I genuinely thought I was supporting a small Melbourne mother-daughter business and loved the story and the beautiful prints, so I ordered two sets during their closing-down sale.

Unfortunately, what arrived was incredibly disappointing. My order was shipped directly from China and the quality of the fabric and the cut of both sets was nothing like I expected from the way the brand and products were presented online.

I understand I purchased heavily discounted items, so I wasn’t expecting luxury, but I did expect the quality to reasonably reflect what was advertised. Sadly, it doesn’t.

More than anything, I feel disappointed by the disconnect between the lovely Australian small-business story that encouraged me to purchase and what actually arrived. I wish I’d looked into the company more closely before ordering.

October 7, 2026
Unprompted review
Rated 1 out of 5 stars

Fake Website

Fake Website, Fake Australian Company Warning
Fake Website. 🚩🚩🚩🚩🚩
Their website looks all legit but once you part with your money your order number does not exist on their tracking system. Their emails don't provide tracking numbers, receipts, or phone number, address in Melbourne BUT the company is connected to a USA company called WONDERME. Nothing to do with clothing.
Don't part with your money ladies and gents. This company has been flagged to the fraud dept. They don't have a legal Australian ABN number and they are not a registered Australian company in Melbourne. If you purchase from them you will find your funds have been funnelled to a company based in America & God knows where after that. This company claims they create custom made fairy tale and superhero portraits for kid using the WonderMe service. The BIG song and dance on their Instagram account & website state they're a mother and pregnant daughter duo closing their Melbourne store after 27 years is complete HOBWASH. On another site they are Rebecca & Ruby Melbourne. Beware Red flag them on Instagram too folks. 🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩

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September 25, 2026
Unprompted review
Rated 5 out of 5 stars

I was thrilled to receive my gorgeous…

I was thrilled to receive my gorgeous red shoes that were a perfect fit. Great quality and didn’t have to wait too long to receive them. I am getting lots of compliments from people.

September 1, 2026
Unprompted review
Helenandruby logo

Reply from Helenandruby

Thank you so much for your lovely review! We’re so happy to hear that your red shoes were a perfect fit and that you’re pleased with the quality. It’s wonderful to know they’re already getting lots of compliments. We truly appreciate your support! ❤️

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