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Company details

  1. Fashion Accessories Store
  2. Clothing Store

Information provided by various external sources

We are a family owned and run business that design and make luxury faux fur fashion and home products in the UK. www.helenmoore.com


Contact info

4.1

Great

TrustScore 4 out of 5

5 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Excellent from start to Finish

From start to finish this company went above and beyond. The faux fur gilet was beautifully made & excellent quality. Their customer service was outstanding. I can’t recommend this company highly enough for quality & service.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

A perfect finishing touch and outstanding service

I can’t recommend Helen Moore highly enough, especially Gill.

I was in a panic trying to find something to wear over my wedding dress for my December 29th wedding and found their stoles online. I loved them but had no time to order samples and was unsure which colour to choose.

Gill was incredibly helpful. She took photos of the two colours I was choosing between and gave me honest advice at a really stressful time. She truly went above and beyond.

When the stole arrived, the quality was stunning. It looked beautiful with my dress and was exactly what I needed. Exceptional service and a gorgeous product.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Bought an orange faux fur neck scarf in…

Bought an orange faux fur neck scarf in the sale. The company is based in the same county, which I like. Packaging was beautiful and made the item feel even more luxurious to receive!. Love heart sweeties in the package was a cute surprise. Love the item, great value and super soft and comfortable. Thank you x

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

Love this little company

Love this little company. Best gifts for my
Boss and mother in law who both loved their hot water bottles - as do I! Speedy delivery too. Xx

January 26, 2021
Unprompted review

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