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UK Based Crypto currency miner retailer.
United Kingdom
3.1
3 reviews
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Placed order but after 2 emails asking for an update ive heard nothing back which is a big worry - wondering if anyone else has had this issue as I’ll probably have to report this to the fraud team now
I was very excited to receive email that product was in stock. Placed the order within an hour of receiving the email. But then got an automated email saying it will take between 12 to 20 weeks.
Very disappointed and feel cheated out. Now I am stuck as they are not responding back via email. I did manage to connect with someone via WhatsApp who has asked me to wait 3-5 days. Hopefully I get delivery next week or else I will try to ask the bank to get my money back. I am now questioning if this a real site or some fraud. Please be aware.
I would suggest not to buy anything from this site. And if you do than use your credit card as it offers some protection.
If I receive the goods than I will happily change my review. But for now it will remain at 1*.
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16/11/2021: This is in response to your reply.
I did read the terms and conditions and hence did not place the order before. But than you or someone from your team sent an email stating that the miner was back in stock. This was the reason I placed the order within an hour of receiving that email.
Now suddenly you don't have it in stock or you have some issue with website or supplier. Hence I am asking for a refund.
As I have said above. I will change my review if this gets delivered this week. Or else it stays and I will have to contact the bank by end of this week and ask for their help.
Reply from Heliumstore
Dear Vishal Vithlani,
We are sorry to hear that and apologies for any inconvenience.
You have nothing to worry about, this is a real company. We are working based on a drop-shipping model which clearly says with shipping periods on the main page of our website. Also you can find all of information related to this under terms and conditions and shipping policy.
Our customers not allowed to buy anything from the store without agree the terms and conditions.
There is almost no way to misread or do not see these information.
Upon checking your emails has been answered within 7 working days.
We hope you will change your mind about your negative experiences and we can build the trust with further customers.
If there is anything we can help you with please send us an email and we will answer it shortly.
Peter extremely helpful does as usual does Muggle pay for you , all miners arrived in alloted time , 10 out of 10 call anytime for updates will use again for next 2 miners !!!
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