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2.9
2 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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I bought tickets to an expensive event. No tickets delivered, no respons and no money back. Dont use them or loose your money.
Reply from Hello Ticket
You are probable referring to hellotickets.com or hellotickets.fr. These sites are independant from hello-ticket.be. Please contact them at https://help.hellotickets.com/hc/en-us/requests/new
I paid £315 for tickets that were misleadingly advertised as “Floor”, supported by a floor plan showing the pit area next to the stage. I purchased these tickets for my daughter and myself, expecting a once-in-a-lifetime experience together.
Instead, we were given Upper Tier seats (Section 413) some of the worst seats in the venue, nowhere near the floor and nothing like what was implied when I paid. Had the listing been honest, I would never have bought them.
At that price, I could have bought real floor or pit tickets elsewhere. Because of this misleading sale, by the time I realised the truth, all floor tickets were sold out, completely destroying the experience I was trying to give my daughter.
Hello Tickets admitted their listing caused confusion but offered a token 15% refund, which is insulting given the level of mis-selling and disappointment. No accountability, no real resolution.
This has been extremely upsetting and feels like deliberate misrepresentation. I regret trusting this company and strongly warn others: do not buy from Hello Tickets unless you want an expensive disappointment.
Reply from Hello Ticket
Dear Madam,
The hello-ticket.be website does not sell these tickets. You are probably referring to the hellotickets.fr website, which has nothing to do with ours.
Please contact them via https://www.hellotickets.fr/nous-contacter
The Hello Ticket team
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