Hello Alpha Reviews 8,283

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service is frequently highlighted as exceptional, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting that providers are very attentive and listen to their concerns. However, some customers also noted issues with customer service, specifically regarding medication refills and inconsistent information from different providers. A few other people also felt that some providers were not as understanding or helpful as others, leading to frustration and the need to seek alternative care.

What people talk about most

Service

Users describe positive interactions with service, highlighting its efficiency, responsiveness, and... See more

Staff

Consumers generally express satisfaction with the staff, highlighting their responsiveness, helpfulness, and... See more

User experience

People report positive experiences with the user experience. Customers consistently describe the process as... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the quick and... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the support staff for being... See more

Based on these reviews

Rated 4 out of 5 stars

I have lost over100lbs thanks to helloalpha. My only one complaint is sometimes the doctor isn’t the same for each visit. Some of the doctors aren’t as nice as others but other than that my experience... See more

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Rated 4 out of 5 stars

Doctors are great, listen to you and give you the best medicine for your condition. When I started using this service, you could pay per visit which was great. The last time I used the site, they star... See more

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Rated 4 out of 5 stars

Very responsive communication. When your normal provider is unavailable, you're always given the option to wait for your normal provider or to access any available provider. This is a great option s... See more

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Rated 4 out of 5 stars

A consistently positive experience with their providers across a variety of needs. I have recommended their services to friends that are also pleased with their experiences. The only less than posit... See more

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Rated 1 out of 5 stars

I have never been this insulted by any kind of business. Poor service or quality of service is one thing, but this company went over the top. I wanted a prescription for progesterone as I was havin... See more

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Rated 1 out of 5 stars

I was VERY dissatisfied with the care I received from a certain NP on your platform. I requested a refill of Linzess 72mg. I’ve been taking this medication for 13 years! My IBS-C symptoms are stable w... See more

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Rated 1 out of 5 stars

Complete lack of transparency in billing and services provided. They not only charged me for a service I NEVER used because they could not help me, but they would not refund my money. I would NOT re... See more

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Rated 1 out of 5 stars

I feel like Hello Alpha was so much better back then. Now the communication seems to have gotten worse. I am having a hard time getting a simple refill for my medication. It used to never be this har... See more

Rated 5 out of 5 stars

You get to know your Nurse practitioner. Healthcare should be personal and some online services can feel one sided. Alpha was brought to my attention by Amazon and this is a real service that I can... See more

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Rated 5 out of 5 stars

I have been using Hello Alpha for several years now. It is a very easy process. Start a virtual visit, add your symptoms and some notes. Providers get back to you quickly and are very helpful. For ex... See more

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Rated 5 out of 5 stars

I absolutely love Hello Alpha! My providers are great. I prefer them over my local provider sometimes. They are easy and informative. They are very prompt on responding on the patient portal. They ha... See more

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Rated 5 out of 5 stars

Thoroughly enjoy this service. The doctors and nurses listen, and work to help get you on the right medication. I've only used it for birth control, thus far, but have had an extremely easy and enjoy... See more

Company replied

Rated 5 out of 5 stars

Hello Alpha has been amazing! I’ve been a patient for over 2 years and every provider that’s assisted me has been excellent and professional. I’m able to message concerns or questions and the team alw... See more

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Rated 5 out of 5 stars

10 out of 10 experience always with Hello Alpha. They are an excellent and legitimate telehealth provider. I have been using them for quite a while now and I find them to be highly responsive and extr... See more

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Rated 5 out of 5 stars

I have always had a great experience with Hello Alpha. Questions are always answered quickly. When I have needed refills, the doctor always responds within a few hours even on the weekend. I am very a... See more

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Rated 5 out of 5 stars

I had such a great experience with this telehealth provider! The process was simple from start to finish — I was able to connect with a professional without having to wait weeks like I would at... See more

Rated 5 out of 5 stars

With or without insurance this is one of the best services. It’s quick and easy. I have used it to get migraine medication which is life. Hanging since they are debilitating. I have also used it to... See more

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Rated 2 out of 5 stars

Absolutely awful. They say one thing then another NP gets on and says something totally different. Don't waste your money.

Rated 3 out of 5 stars

The practitioners have been super responsive. They get a five-star! However, I joined about 2 years ago as one of the first batch of customers. I believe the cost was $35 a month. That has almost trip... See more

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Rated 3 out of 5 stars

I appreciate access to my medication, but the cost goes up every year. And I understand why, but I literally JUST need my meds refilled every 3 months or so. I wish there was an option that took this... See more

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Rated 3 out of 5 stars

I currently can't get my meds refilled because there is no refill available at my pharmacy. I am so confused on what to do or how to fix this so I can get my meds. My pharmacy was no help as well. The... See more

Rated 5 out of 5 stars

Very easy process, super quick response with questions. I have used this service off and on for 3 years. Very satisfied and would recommend the alpha service to anyone. It’s so convenient to be able t... See more

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Rated 5 out of 5 stars

I had a great experience with my online weight loss provider. The process was simple, convenient, and respectful. The provider took time to review my history, explain options clearly, and create a pla... See more

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Rated 5 out of 5 stars

I love that they are fast, responsive and timely on questions, and prescriptions, and just anything you may need. I have recommended Alpha to many friends!

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Rated 5 out of 5 stars

I love how easy Hello Alpha makes treatment consults. Awesome solution for a working parent trying to prioritize health and wellness. My provider Taryn is very supportive and knowledgeable!

Company replied

Rated 5 out of 5 stars

Fantastic physician follow-up and monthly monitoring to ensure the ongoing good health of the patient. Quick response to questions. Actually I couldn’t ask for a better service than Hello Alpha from... See more

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Rated 5 out of 5 stars

PA Taryn F has been a wonderful provider. Very attentive and really listens to you. Support staff is very responsive and helpful.

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Rated 5 out of 5 stars

My experience was made great by my Doctor Who is understanding. I was able to get the medication that I needed to assist me to go back to my daily living.

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Rated 5 out of 5 stars

They are so educated on the topic, understanding, very quick to respond. They really have changed my life for the better.

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Rated 5 out of 5 stars

I’ve had great success with this company. The doctors on board, have always helped me with any questions and helped me to the advice I was looking for.

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Rated 5 out of 5 stars

I have used hello alpha 3 years in a row to get and renew a prescription. The service is always easy, convenient, and fast. And I think the price point is great!

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Rated 5 out of 5 stars

Fast, easy, caring professionals. I was recommended Hello Alpha and I couldn't be happier with the service I receive each month.

Company replied

Rated 5 out of 5 stars

Fawn is very thorough and kind. Great experience and she put my mind at ease with things I was worried about. Thank you!

Company replied

Rated 5 out of 5 stars

Hello Alpha is great. I use it for weight loss but I have also used for skin care and uti's. Very prompt and great medical people to converse with!

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Rated 5 out of 5 stars

They always are considerate of my needs. Very quick responses.

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Rated 5 out of 5 stars

I love the convenience of Hello Alpha. The physicians and assistants are very helpful.

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Rated 5 out of 5 stars

Everything and everyone has been great to work with. If I have a question they are very quick to answer the question.

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Rated 5 out of 5 stars

Awesome care and quick service that got me what I needed in record time!

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Rated 5 out of 5 stars

We are important to them and they are willing to be important to you

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Rated 5 out of 5 stars

Prompt, yet thorough, care of my illness. Very happy with the care I received.

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Rated 5 out of 5 stars

Very easy process. Everyone is always very helpful. Great experience.

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Rated 5 out of 5 stars

My provider, Martha Pedersen, was excellent. Would highly recommend to anyone.

Company replied

Rated 5 out of 5 stars

The providers truly care for your well being.

Company replied


Company details

  1. Women's Health Clinic
  2. Doctor
  3. Mental Health Service

Written by the company

Your doctor’s office is now online. From visits to prescriptions, get treated from home.


Contact info

4.1

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 62% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Hello Alpha gives a modern and…

Hello Alpha gives a modern and approachable feel right from the start. The products are thoughtfully designed, and the service was smooth and efficient. It’s a brand that makes everyday use feel effortless and reliable.

December 12, 2025
Unprompted review
Rated 3 out of 5 stars

I currently can't get my meds refilled…

I currently can't get my meds refilled because there is no refill available at my pharmacy. I am so confused on what to do or how to fix this so I can get my meds. My pharmacy was no help as well. They were very annoyed with me and couldn't tell me what to do.

February 12, 2026
Rated 5 out of 5 stars

Great service

Always available with answers and help

January 23, 2026
Hello Alpha logo

Reply from Hello Alpha

Hi,
Thank you for the 5-star review! We love hearing that we’re always there when you need us. Providing quick answers and reliable help is exactly what we strive for at Hello Alpha. We’re happy to be your partner in health!

Rated 5 out of 5 stars

I had a great experience with my online…

I had a great experience with my online weight loss provider. The process was simple, convenient, and respectful. The provider took time to review my history, explain options clearly, and create a plan tailored to my goals. I appreciated the ongoing support and how easy it was to communicate with the office. Highly recommend for anyone looking for a structured and professional approach to weight management.

January 19, 2026
Hello Alpha logo

Reply from Hello Alpha

Hi,
Thank you for the high recommendation! We are so pleased to hear that you found our weight loss program to be professional and respectful. Our providers take great pride in looking beyond the numbers to create a plan that actually fits your life and goals. Knowing that you felt supported and that communication was easy means we’re hitting our mark. We’re excited to be part of your health journey!

Rated 4 out of 5 stars

Very responsive communication, would use again.

Very responsive communication. When your normal provider is unavailable, you're always given the option to wait for your normal provider or to access any available provider. This is a great option so that the patient can determine what can't wait.

The downside is, you cannot pay for the basic plan, even though you are within the maximum number of visits, if you have medication prescribed. In addition, if your insurance requires a prior auth, alpha will certainly help with that, but they do not go beyond that to fight a denial.

January 14, 2026
Hello Alpha logo

Reply from Hello Alpha

Hi,
Thank you for sharing such detailed feedback. We’re glad to hear that our flexible provider options have helped you manage your care on your own terms! Regarding our billing and PA process: our plans are structured to ensure we can provide the intensive clinical monitoring required for certain medications. While our team works hard to submit thorough Prior Authorizations, the final decision rests with the insurance carrier. However, we always want to ensure our patients feel supported. If you'd like to discuss the specifics of a recent denial or your plan type, please reach out to us in your support message thread so we can take a closer look.

Rated 5 out of 5 stars

great service

Thoroughly enjoy this service. The doctors and nurses listen, and work to help get you on the right medication. I've only used it for birth control, thus far, but have had an extremely easy and enjoyable experience each time.

January 13, 2026
Hello Alpha logo

Reply from Hello Alpha

Hi Rebecca,
Thank you for sharing your experience! We love hearing that our providers have made your birth control journey so easy. Our team is dedicated to listening and helping, and we’re thrilled to have earned your trust. We look forward to seeing you at your next visit!

Rated 5 out of 5 stars

Prompt replies

Prompt replies
Sound guidance

January 10, 2026
Hello Alpha logo

Reply from Hello Alpha

Hi,
We love hearing this! Our providers and support staff work hard to ensure every patient receives timely responses and sound medical guidance. Thank you for choosing us for your care!

Rated 5 out of 5 stars

Happy for this service

Great service

January 9, 2026
Hello Alpha logo

Reply from Hello Alpha

Hi Linda,
Thank you for the 5-star review! We’re so glad you enjoyed our service. We look forward to continuing to support your health and wellness goals!

Rated 5 out of 5 stars

Fawn is very thorough and kind

Fawn is very thorough and kind. Great experience and she put my mind at ease with things I was worried about. Thank you!

January 9, 2026
Hello Alpha logo

Reply from Hello Alpha

Hi,
Thank you so much for the kind words! Putting your mind at ease is exactly what we aim to do! Thank you for being a part of the Hello Alpha family!

Rated 5 out of 5 stars

Fantastic Physicians

Fantastic physician follow-up and monthly monitoring to ensure the ongoing good health of the patient. Quick response to questions. Actually I couldn’t ask for a better service than Hello Alpha from Day 1.

August 11, 2025
Hello Alpha logo

Reply from Hello Alpha

Hi,
We sincerely appreciate your feedback. It’s rewarding to hear that our commitment to patient monitoring and quick communication has made such a positive impact on your experience. We strive to provide a service that is both accessible and thorough, and we are honored to be your partner in health. Thank you for being a part of the Hello Alpha family!

Rated 5 out of 5 stars

Everything and everyone has been great…

Everything and everyone has been great to work with. If I have a question they are very quick to answer the question.

January 4, 2026
Hello Alpha logo

Reply from Hello Alpha

Hi,
Thank you so much for the kind words! We’re thrilled to hear that you’ve had such a positive experience with our entire team. We know that when it comes to your health, getting a quick answer to your questions is a top priority, so we make responsiveness a core part of what we do. We’ll be sure to pass your feedback along to our providers and support staff!

Rated 5 out of 5 stars

Hello Alpha is quick and works to perfection

I have been using Hello Alpha for several years now. It is a very easy process. Start a virtual visit, add your symptoms and some notes. Providers get back to you quickly and are very helpful. For example, I had a UTI. It was the weekend and my regular doctors office was closed. I have urine dipsticks at home. I added the results for my urine dipstick. Added that I usually get a yeast infection and require Diflucan with antibiotics. No worries. In a few hours they sent over an antibiotic and Diflucan for me for pick up at my local pharmacy.

December 28, 2025
Hello Alpha logo

Reply from Hello Alpha

Hi,
Thank you so much for sharing your experience! We are thrilled to hear that Hello Alpha has been a reliable resource for you over the years. We know that symptoms like a UTI don't wait for business hours, so we’re glad we could step in over the weekend to get you the relief you needed. It’s great that you were able to provide your home test results—that proactive approach helps our providers make quick, accurate clinical decisions. We’ll be sure to share your kind words with the medical team!

Rated 1 out of 5 stars

Hello Alpha is going downhill

I feel like Hello Alpha was so much better back then. Now the communication seems to have gotten worse. I am having a hard time getting a simple refill for my medication. It used to never be this hard. I was prescribed a 3 month supply of meds from here 3 months ago and I really like the medication. It has helped with my extremely heavy periods. Last week I submitted a return visit for $15 and asked for a refill. Dr Fawn Townsend is refusing to prescribe me the meds. It has been days of going back and forth with Dr Fawn Townsend. I told her the meds I want a refill for has helped so much and she dosen't care. She is doing anything to not prescribe me the meds. She is trying to get me to see an in person provider for a cervical cancer screening, pregnancy testing, blood work including a CBC, coagulation screening, thyroid screening, anemia testing, pelvic exam, transvaginal ultrasound, and possibly get an IUD. LOL this lady is ridiculous I am not about to have all of that done. Like this is a joke right? She wasted my time and I'm so mad. The whole point of me using Hello Alpha is so I won't need an in person provider. I'm not sure why this lady is making it so hard. Luckily I found the same medicine online without a prescription. It's more expensive but worth it. I am done with Hello Alpha for good. You guys lost a long time customer. They also said they will not give me a refund. Looks like I'm going to have to file a chargeback with my bank. Before you pay anything just know they won't give you your money back no matter what. Sadly after years of using Hello Alpha I have to find a different service. It shouldn't be this hard to get a simple refill. Back then I used to request refills from here and it would be so fast and easy. It is sad to see how bad this company has gotten.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

I love how easy Hello Alpha makes treatment consults. Awesome solution for a working parent trying to prioritize health and wellness. My provider Taryn is very supportive and knowledgeable!

December 11, 2025
Hello Alpha logo

Reply from Hello Alpha

Hi Laura,
We are so glad to hear you're loving the convenience of Hello Alpha! Providing affordable, accessible healthcare is exactly why we do what we do. Thank you for choosing us for your healthcare needs!

Rated 5 out of 5 stars

I love hello alpha

I love hello alpha, it is so much easier than telehealth or in person doctors' visits. I just fill out a questionnaire and get my birth control and anti-depressants delivered straight to my house.

January 12, 2025
Hello Alpha logo

Reply from Hello Alpha

Hi Crystal,
Thank you for sharing your experience! We believe healthcare should fit into your life, not the other way around. It's wonderful to hear that our delivery service and online consultations have saved you time and made your experience easier than a typical in-person visit. We appreciate your support!

Rated 5 out of 5 stars

Hello Alpha offers a modern and…

Hello Alpha offers a modern and approachable way to handle personal health needs. The platform is easy to use, and the care feels discreet and well thought out. It’s a convenient option when you want support without unnecessary complications.

December 12, 2025
Unprompted review
Rated 1 out of 5 stars

They charged me for a month of…

They charged me for a month of consultations, accepted my intake form (which they didn’t read properly), denied to treat me (for a reason that makes no sense) despite accepting my intake form, and then said I couldn’t get a refund for the month of consultations I paid for.

December 8, 2025
Unprompted review
Hello Alpha logo

Reply from Hello Alpha

Hi Natalie,
We are very sorry about your experience. Please message our support team directly via your secure support thread so we can look into what occurred with your intake, treatment denial, and billing, and work toward a resolution.

Rated 5 out of 5 stars

Amazing customer service!

They always are considerate of my needs. Very quick responses.

November 3, 2025
Hello Alpha logo

Reply from Hello Alpha

Hi Marie,
This is great feedback to receive! We are so glad that you feel our providers are considerate of your needs and are responding quickly. We look forward to continuing to support you!

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